Windows 10 1909 sluggish after ~2 hours use on Word/Excel

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  1. Posts : 11
    Windows 10 1909
    Thread Starter
       #11

    I've gone back to my earlier image, as nothing above really made any difference. Still seeing the issue where I am unable to click on the 'Action Centre' icon. Around the same time in task manager I notice that runtimebroker is up at the top of the memory list (albeit still only around ~500MB in use). If I kill that, then restart the windows explorer process then things seem to come back to life.

    Reading up on runtimebroker it implies that a rogue UWP app could be the issue, though other readings say that ~500MB is around right if an UWP app is running (which its not.. unless its in the background)…..

    Still stabbing in the dark here...

    - - - Updated - - -

    Hmmm woke up to a slow workstation.... tried to bring up task manager and even that would not come up and hung.... Changing the subject, I see that there is a dedicated version of windows called windows 10 pro for workstations... I might give that a whirl for a test.....
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  2. swarfega's Avatar
    Posts : 7,104
    Windows 10 Pro 64-bit
       #12

    Have you checked to see if your Office is uptodate?
      My Computers


  3. Posts : 11
    Windows 10 1909
    Thread Starter
       #13

    Strange, I have update other Microsoft products ticked in settings/update and everything was allegedly up to date. Seems I was on Build 12430.20288 Click-to-Run and now Build 12527.20194, but looking up those versions the latter was only a few days old anyway....
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  4. swarfega's Avatar
    Posts : 7,104
    Windows 10 Pro 64-bit
       #14

    Let us know if it helps or not.
      My Computers


  5. Posts : 11
    Windows 10 1909
    Thread Starter
       #15

    Just thought I would come back and update on my latest attempts to get rid of this issue. I ended up using a PowerShell script to completely remove all UWP apps (except the store). I honestly thought that this had made an improvement (it certainly felt zippier), but alas my lag comes back again after a while.

    At the same time I disabled Cortana (I have no microphone on the workstation - so what is the point...), but that's made no difference. From time to time I stop OneDrive starting up on a boot, but that doesn't seem to have made a difference. I even uninstalled Adobe Pro 2017 and installed the latest Reader, but still no difference.....

    I just wish I knew what I was doing to log the activity, as every time the action center eventually dies and this must be detectable.
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  6. TONPumper's Avatar
    Posts : 166
    Windows 10 Pro x64 20H2
       #16

    Sounds to me like something is conflicting with Office--like a plugin--or there is something running in the background that is taking up all of your resources--or it's malware. If you're using Dell computers, why not try updating the BIOS and chipset drivers? Oh and update the graphics and network drivers. They are connected the whole time that you're using the laptop, so if they aren't up to date, then it could be an issue.
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  7. Posts : 11
    Windows 10 1909
    Thread Starter
       #17

    I did wonder that, and if it was Outlook in particular. Since then I have updated the NVIDIA Quadro drivers which suppressed one warning in event viewer. Also I got a new external blu-ray drive, which once plugged in seemed to cause all sorts of mouse jumping. I ended up putting my USB speaker and drive on one USB bus at the rear (both recently purchased), and the keyboard/mouse dongle at the front and all was OK.... could this all be USB bus interference...??!! I'm not convinced, as mentioned I've had this on two Dell laptops and now a HP workstation, so I doubt it is a USB issue...

    When I woke up the workstation from sleep this morning the action centre was not coming up again so I did a reboot, and today I have had a good 12 hours of normal production without any issues....

    The only other notable warning in event viewer now is DCOM (The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID) which I understand is normal behaviour. Will report back how things are over the next two days....
      My Computer

  8. zinou's Avatar
    Posts : 741
    windows 10
       #18

    Hi,
    If some programs crashes, see if there is dump files under this path: C:\Windows\Minidump
    share the 2 or 3 dump files you can found.
      My Computer

  9. TONPumper's Avatar
    Posts : 166
    Windows 10 Pro x64 20H2
       #19

    marky9074 said:
    I did wonder that, and if it was Outlook in particular. Since then I have updated the NVIDIA Quadro drivers which suppressed one warning in event viewer. Also I got a new external blu-ray drive, which once plugged in seemed to cause all sorts of mouse jumping. I ended up putting my USB speaker and drive on one USB bus at the rear (both recently purchased), and the keyboard/mouse dongle at the front and all was OK.... could this all be USB bus interference...??!! I'm not convinced, as mentioned I've had this on two Dell laptops and now a HP workstation, so I doubt it is a USB issue...

    When I woke up the workstation from sleep this morning the action centre was not coming up again so I did a reboot, and today I have had a good 12 hours of normal production without any issues....

    The only other notable warning in event viewer now is DCOM (The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID) which I understand is normal behaviour. Will report back how things are over the next two days....
    Computers are weird--simply put. We had an issue at my job where a Dell machine wouldn't PXE boot because there was a desktop fan plugged into the USB port. Have you tried to run the programs in safe mode to see if the same thing is happening?
      My Computer


  10. Posts : 11
    Windows 10 1909
    Thread Starter
       #20

    Three days now without any significant lags. However, what I have seen is when computer wakes from sleep a load of dialogue boxes have opened up in stuff I have left running. One example is Outlook opening a blank mail for no apparent reason... very strange!!
      My Computer


 
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