New Dell PC randomly freezing/hanging  

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  1. Posts : 58
    Win 10 Pro 20H2
       #1

    New Dell PC randomly freezing/hanging


    So, My new Dell XPS PC has begun to randomly hang or freeze(3-4secs) and I assume it will only get worse. The pointer will lock in place for like 3 or 4 seconds. It's 4 days old and I think a contributing factor may be that I uninstalled a bunch of stuff that came pre-loaded with the PC or it could just be a bad install. I did a windows image back up, but that was after I had removed the files and set it up to my liking. I did change a setting in nvidia's control panel, that enabled full output dynamic range, too. Any suggestion would be very welcome. Thanks.

    EDIT: The problem appears to be generated by a DELL program: Dell SupportAssist Remediation Service

    I uninstalled the program and the issue has been resolved. I place this here for search purposes should anyone search for a solution for similar problems.
    Last edited by amancandance; 27 Mar 2020 at 12:01.
      My Computers


  2. Posts : 2,487
    Windows 10 Home, 64-bit
       #2

    You could always do a clean install, but........................there is the Dell warranty to consider.

    I do not know if Dell would require that you return the PC in the exact configuration it was in on the day of purchase. Apparently, it is NOT in that state right now. You've fiddled with the software.

    Are you still able to restore to factory conditions via a Dell recovery tool (partition)? Or has that been deleted/overwritten?

    If the Dell warranty were not a factor, I'd just do a clean install and re-evaluate, but you need to find out the warranty details and requirements.

    You may be able to do some sort of a reset within Windows, but I don't use that stuff and others may be able to help. At any rate, I wouldn't put a lot of long-term faith in imaging via Windows, if that's what you have done.
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  3. Posts : 58
    Win 10 Pro 20H2
    Thread Starter
       #3

    ignatzatsonic said:



    Are you still able to restore to factory conditions via a Dell recovery tool (partition)? Or has that been deleted/overwritten?
    I don't know how to perform that task. I haven't knowingly over written a partition, all I've done is uninstalled software and programs I didn't want.
      My Computers


  4. Posts : 2,487
    Windows 10 Home, 64-bit
       #4

    The process should be explained either in a manual or at Dell's website.

    Typically, it involves files located in a special partition Dell would have put on the hard drive and you would access the process via menus and keystrokes.

    Post a screen shot of Windows Disk Management if possible----that should reveal if you have a recovery partition.

    I'd pound on the Dell website for how to recover using that partition.

    This of course ignores whether or not you may have defective hardware---so you might consider stuff like running the hard drive manufacturer's tool to find out if the drive has issues. Or RAM tests.
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  5. Posts : 58
    Win 10 Pro 20H2
    Thread Starter
       #5

    Did a clean install. There's actually a feature in Win10 that does it all for you, Fresh Start, I think. Don't know it will work, but it was worth a try. Do I mark this as solved?
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  6. Posts : 11
    Windows 10 1909
       #6

    Hi there, did you see my thread? I also had two new Dells (and now a HP) and after a couple of hours it gets really sluggish and see delays in typing and mouse movements. Let us know how you get on, because for me a fresh install has made no difference (or fresh computer in fact!)
      My Computer


  7. Posts : 58
    Win 10 Pro 20H2
    Thread Starter
       #7

    I had one momentary hang when file explorer was attempting to save to a sleeping HDD so the mouse locked. I assume it's just one of them things. If a fresh start hasn't fixed it I'll just have to live with it. If it's a driver conflict or bad hardware I'll deal with it at some point.

    I've not noticed any slowing after lengthy periods, but I've not really done anything labour intensive yet.
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  8. Posts : 5,681
    Windows 7 HP - Windows 10 Pro - Lubuntu
       #8

    Randomly hang or freeze is due to a running task in the background.
    As the computer is new, it was probably doing a huge update.
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  9. Posts : 2,585
    Win 11
       #9

    FWIW I do some field testing for Dell. Back in December I did testing on a new XPS13 (no model number in test machine) but it had an i7 10xxx CPU. No issues with hang ups. I'm not field testing an XPS 15 9000 series (no model number) and it has never hung up either. I didn't add a lot to the basic Dell image, except for my recording studio software.

    I agree with "Megahrtz" that initially it was probably updates, either Microsoft and/or Dell.

    Here is the Dell recovery (reinstall) procedure:
    https://www.dell.com/support/article...mputer?lang=en
      My Computers


  10. Posts : 58
    Win 10 Pro 20H2
    Thread Starter
       #10

    Megahertz said:
    Randomly hang or freeze is due to a running task in the background.
    As the computer is new, it was probably doing a huge update.
    I only know about it because of the zzzzzzzzzzzzzzzzzzz sound that comes through my speakers, as it freezes the track I'm playing. It has happened 3 times when I transferred a bunch of files from links to download in jdownloader2. All at different times, not repeated attempts to perform the same task. It hangs a lot when it's trying to wake an external HDD and that never happened with Win7, I mean the drives never seemed to sleep when using Win7.

    - - - Updated - - -

    fireberd said:
    FWIW I do some field testing for Dell. Back in December I did testing on a new XPS13 (no model number in test machine) but it had an i7 10xxx CPU. No issues with hang ups. I'm not field testing an XPS 15 9000 series (no model number) and it has never hung up either. I didn't add a lot to the basic Dell image, except for my recording studio software.

    I agree with "Megahrtz" that initially it was probably updates, either Microsoft and/or Dell.

    Here is the Dell recovery (reinstall) procedure:
    https://www.dell.com/support/article...mputer?lang=en
    Thanks for link.
      My Computers


 

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