New Dell PC randomly freezing/hanging  

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  1. Posts : 1,837
    Windows 7 Home Premium x64
       #11

    amancandance said:
    So, My new Dell XPS PC has begun to randomly hang or freeze(3-4secs) and I assume it will only get worse. The pointer will lock in place for like 3 or 4 seconds. It's 4 days old and I think a contributing factor may be that I uninstalled a bunch of stuff that came pre-loaded with the PC or it could just be a bad install. I did a windows image back up, but that was after I had removed the files and set it up to my liking. I did change a setting in nvidia's control panel, that enabled full output dynamic range, too. Any suggestion would be very welcome. Thanks.
    amancandance, what is the model number of your XPS computer since there are so many different XPS versions? [ex. XPS 9560]

    plus is your XPS a laptop or desktop computer since Dell XPS series exist for both desktop & laptop PCs
      My Computers


  2. Posts : 927
    Win 10
       #12

    @amancandance
    I only know about it because of the zzzzzzzzzzzzzzzzzzz sound that comes through my speakers, as it freezes the track I'm playing.
    Do you happen to use Malwarebytes Premium?
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  3. Posts : 58
    Win 10 Pro 20H2
    Thread Starter
       #13

    Porthos said:
    @amancandance


    Do you happen to use Malwarebytes Premium?
    Yes. I've done a factory image reset now and it still hangs occasionally so I just have to accept it. If it's being caused by background stuff like updates or scans, then what can be done. Scans and updates have to happen. Even if I schedule those things it is simply postponing when the PC will be in a delicate state and have to minimize the work load it can do. I must say that Windows 7 and my old PC didn't have this issue, though and I'm pretty much doing the same stuff and using my favored programs in the same way on this Dell XPS 8930.
      My Computers


  4. Posts : 927
    Win 10
       #14

    amancandance said:
    Yes. I've done a factory image reset now and it still hangs occasionally so I just have to accept it. If it's being caused by background stuff like updates or scans, then what can be done. Scans and updates have to happen. Even if I schedule those things it is simply postponing when the PC will be in a delicate state and have to minimize the work load it can do. I must say that Windows 7 and my old PC didn't have this issue, though and I'm pretty much doing the same stuff and using my favored programs in the same way on this Dell XPS 8930.
    Turn off Web protection in Malwarebytes for a while and see if the issue goes away.
    Please report back in a few days.
      My Computers


  5. Posts : 58
    Win 10 Pro 20H2
    Thread Starter
       #15

    Porthos said:
    Turn off Web protection in Malwarebytes for a while and see if the issue goes away.
    Please report back in a few days.
    OK, but the issue predates the installation of Malwarebytes.
      My Computers


  6. Posts : 927
    Win 10
       #16

    amancandance said:
    OK, but the issue predates the installation of Malwarebytes.
    Good to know. There have been reports of similar issues reported in the Malwarebytes forums and disabling web protection has mitigated the issue. This of course only affects the paid version.
      My Computers


  7. Posts : 58
    Win 10 Pro 20H2
    Thread Starter
       #17

    I seem to have removed some of the hanging and hesitations from my system by removing a HDD that I installed from my previous PC. It seems that was responsible for the sluggish response of all my drives.
    Last edited by amancandance; 27 Mar 2020 at 12:02.
      My Computers


  8. Posts : 58
    Win 10 Pro 20H2
    Thread Starter
       #18

    The problem appears to be generated by a DELL program: Dell SupportAssist Remediation Service

    I uninstalled the program and the issue has been resolved. I place this here for search purposes should anyone search for a solution for similar problems.

    I consider this matter solved
      My Computers


 

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