Windows 10: Computer won't wake up from sleep

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  1.    16 Oct 2015 #11

    paulcstone said: View Post
    Plugging in a spare monitor, sure enough, showed that the computer was actually on and transmitting a signal, albeit, to the external port. If you know the key strokes you can properly shut the computer down even though the screen is blank. CTRL-ALT-DEL, Tab 8 times, enter, arrow down three times and enter (Shut down).
    Since you're able to send keystrokes have you tried toggling the laptop's video output? Usually there's a key combination to toggle between laptop display, external display, or both on.

    paulcstone said: View Post
    What's frustrating is that earlier this summer the Microsoft Update seemed to test my computer for compatibility with upgrading from Windows 7 to 10.
    I noticed early on that the Windows 10 upgrade compatibility check was superficial at best.
      My ComputerSystem Spec

  2.    16 Oct 2015 #12

    Victek said: View Post
    Since you're able to send keystrokes have you tried toggling the laptop's video output? Usually there's a key combination to toggle between laptop display, external display, or both on.



    I noticed early on that the Windows 10 upgrade compatibility check was superficial at best.

    I tried to switch between devices like I normally would, Windows+P, but it doesn't work. On external screen when I get to the choice for external screen, both remain black. The external monitor became the default monitor. Weird.
      My ComputerSystem Spec

  3.    16 Oct 2015 #13

    paulcstone said: View Post
    I tried to switch between devices like I normally would, Windows+P, but it doesn't work. On external screen when I get to the choice for external screen, both remain black. The external monitor became the default monitor. Weird.
    I understand, but I'm referring to hot-keys that are independent of the OS. Typically on a laptop there's a function key which switches the function of the "F" keys. The "F"keys have an icon on them that indicates their extra function and one of them is for toggling internal/external display. On my laptop when I hold that function key and press the appropriate F key I can toggle the display.
      My ComputerSystem Spec

  4.    16 Oct 2015 #14

    Victek said: View Post
    I understand, but I'm referring to hot-keys that are independent of the OS. Typically on a laptop there's a function key which switches the function of the "F" keys. The "F"keys have an icon on them that indicates their extra function and one of them is for toggling internal/external display. On my laptop when I hold that function key and press the appropriate F key I can toggle the display.

    Tried that too, don't have PC in front of me but think it's Fn+F4. Can try again, may be mis reading the correct icon on F-key.
      My ComputerSystem Spec

  5.    15 Nov 2015 #15

    Samsung np350 laptop will not wake from sleep on Windows 10


    paulcstone said: View Post
    same problem as original post...a few observations. This happens when I close the lid and the laptop goes into sleep mode.

    Updating BIOS didn't solve my problem.
    Trying to revert back to previous Graphics driver didn't work, nor did the update back to most recent available either.
    Mouse and Keyboard, enable wake up using this device, didn't work either.
    Changed within BIOS the Core C6 status from "enabled" to "disabled" as it states this has something to do with sleep mode, but this didn't work either. Can't locate the suspend RAM option setting in the BIOS to change.

    I'm feeling misled by Microsoft and it's frustrating.
    I've had the same experience, although i think its more being let down by Samsung than Microsoft. the Windows 10 free upgrade asserts that my samsung laptop is compatible, and the Samsung website agrees, offering upgrade advice and firmware. So I upgraded in July/Aug, and win10 is definitely superior, but had to restore back to Win7 due to the time it takes to constantly reboot to get back up and running from sleep. I keep checking periodically but neith MS nor Samsung appear to be addressing this. Will stick with Win7 until the laptop wears out and consider my options then. Might have to be a new IPAD with keyboard!
      My ComputerSystem Spec

  6.    26 Nov 2015 #16

    Sleep Freeze-Not use Power Option


    Victek said: View Post
    Sorry it didn't work for you. Did you go through every entry in the Human Interface Devices section as well as the keyboard and mouse sections?
    Well I'm starting again, however this I have tried for about a week and seems to be the only thing that works. In Power Options I made it to Never (Screen), Never (sleep). However, I can manually put my computer to sleep and it works great, wakes up, etc., but any other way (power option) it just freezes. I have not tried the Ctrl-Alt-Del yet to restart from a freeze; however, on my machine it is Ctrl-Alt-Del then Tab 7 times followed by enter, then down three for restart.
    Last edited by GeorgeT; 07 Dec 2015 at 12:03. Reason: The former Did not work
      My ComputerSystem Spec

  7.    06 Dec 2015 #17

    paulcstone - THANK YOU for this helpful post. I am also having this problem and nothing seems to work until I followed your advice.

    In my case, I'm on Windows 8 with an ASUS laptop. I've always had trouble waking it from sleep and a couple of months ago I changed some settings about waking it up and it mostly took care of the issue until this past week.

    I also noticed if I close the lid on my laptop and leave it unplugged for a while, I am just asking for trouble when I try to turn it on again. I did this the other day, and ever since then it has taken me 15-20 minutes to get the laptop to turn on. (I hold the power key down for varying times until I get lucky - sometimes it turns back on, other times it reboots.)

    So yesterday, every single time I tried to wake up my laptop I had the problem. Last night, I couldn't get it to reboot at all UNTIL I found this post. I laughed as I did CTRL+ALT+DELETE and followed the keystrokes you described. But the next thing I knew, my laptop had rebooted and I was back in! I went to turn on my laptop again this morning and it wasn't working. Tried your steps again and - BOOM! - back in. You are the first person I have seen that figured out that it is the screen that isn't turning on. It makes total sense. My laptop lights up and the computer "dings" like it's awake but I just can't see it because the screen is lighted, but blank.

    What I hate most is that I'm a multi-tasker so I have lots of tabs and programs open and I lose everything if I leave my laptop and have to reboot.
    paulcstone said: View Post
    same problem as original post...a few observations. This happens when I close the lid and the laptop goes into sleep mode.

    Updating BIOS didn't solve my problem.
    Trying to revert back to previous Graphics driver didn't work, nor did the update back to most recent available either.
    Mouse and Keyboard, enable wake up using this device, didn't work either.
    Changed within BIOS the Core C6 status from "enabled" to "disabled" as it states this has something to do with sleep mode, but this didn't work either. Can't locate the suspend RAM option setting in the BIOS to change.

    Previously had noticed that it appeared the computer upon wake was more in the type of state I expect when it's connected to a projector or external VGA monitor (blank screen on laptop/viewable screen external). Plugging in a spare monitor, sure enough, showed that the computer was actually on and transmitting a signal, albeit, to the external port. It's like upon waking up, it doesn't know that the built in laptop screen is supposed to receive the signal and sends the transmission to the VGA port instead. If you know the key strokes you can properly shut the computer down even though the screen is blank. CTRL-ALT-DEL, Tab 8 times, enter, arrow down three times and enter (Shut down). Then I can reboot again. But sleep problem persists.

    One WEIRD observation, just noticed today. If I manually place the laptop into sleep mode, I do NOT have this issue. The laptop wakes up fine. It's only when I close the lid.

    I have to figure this will be solved eventually, but I'm feeling like since my system is outdated and out of warranty, it's not exactly a "stat" issue for Compaq/HP or Microsoft to Fix. What's frustrating is that earlier this summer the Microsoft Update seemed to test my computer for compatibility with upgrading from Windows 7 to 10. So I enrolled and upgraded when it became available. The problem started immediately after the upgrade.

    Now that this problem persists, I have since visited the HP/Compaq site only to find out my particular model was never tested.

    I'm feeling misled by Microsoft and it's frustrating.
      My ComputerSystem Spec

  8.    06 Dec 2015 #18

    Victek said: View Post
    I understand, but I'm referring to hot-keys that are independent of the OS. Typically on a laptop there's a function key which switches the function of the "F" keys. The "F"keys have an icon on them that indicates their extra function and one of them is for toggling internal/external display. On my laptop when I hold that function key and press the appropriate F key I can toggle the display.
    paulcstone said: View Post
    Tried that too, don't have PC in front of me but think it's Fn+F4. Can try again, may be mis reading the correct icon on F-key.
    I have a function key to toggle the video output (for me it's fn+F8). I made a point to remember what strokes would be required if I couldn't see the screen. I tried that today and the computer "dinged" like it accepted the setting but I still couldn't see the screen.
      My ComputerSystem Spec


  9. Posts : 377
    Windows 10 Pro 64bit v10586.3
       06 Dec 2015 #19

    This to sounds like a power plan config issue as well as network wake on lan issue. There are many combinations of solutions that will eventually fix the problem. There are many users here that have experienced this problem and have settled on some combination of fixes that worked for them. I can say from my experience it happens almost always when MS performs a magnificent update of their OS. Please search the forum for solution.
      My ComputerSystem Spec

  10.    06 Dec 2015 #20

    I actually checked to see if any new updates had been performed. I have automatic updates turned off. This laptop has been giving me trouble since I bought it in Sept but this week has been the worst and it was after I had closed my laptop and left it unplugged overnight. Battery was still alive in the morning, but I couldn't get it to wake up (turns out it's just the screen that won't wake up...)
      My ComputerSystem Spec


 
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