week old HP really slow

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  1. Posts : 27
    W10 Home 1909

    week old HP really slow

    This HP 690-0073w was fast when I got it. Now it won't even keep up with my typing. The taskbar thinks about coming up all the time. Firefox takes about 10 seconds to come up. Tried clean boot per instructions here. Nada, still slow with everything disabled. I did install some ham radio programs but they ran fine in my old dead w7 computer. Really discouraged. I took it back to the guy I bought it from and he charged me another $120 for nothing. I'm going to complain about that. I may even consider stop payment on the CC. Only thing I know to do is reinstall system, but I need to go somewhere with unlimited and fast ISP, I'm on satellite so I'll never get it going with the updates. Cpu is running at 30%or more all the time. I found all the cpu speed things and tried them, nada, nothing changes. This thing is about useless, I can't even run the ham programs it's so slow. Tried the HP virtual helper and that just goes into a loop. Any help here?
      My Computer

  2. Posts : 8,007
    windows 10

    Welcome to the forum. You should be able to use up recovery to get it back to new state https://support.hp.com/gb-en/document/c00006110
      My Computer

  3. Posts : 41,327
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Download and install: HP diagnostics UEFI: (left side of webpage button)

    12) Power on the computer repetitively clicking F2 or F10 > run the extensive tests in loop until failure overnight > the next AM if has made 2 or more loops click esc > run any component tests as needed (some are interactive) > use a camera or smartphone camera to take pictures and post images into the thread

    13) Run HP support assistant > make sure drivers and BIOS are up to date:

    14) There is a log collector used in another forum room.
    Run V2 and upload results into this thread:
    BSOD - Posting Instructions
      My Computer

  4. Posts : 27
    W10 Home 1909
    Thread Starter

    I went through the clean boot startup again, this time really carefully and that does nothing, it's the same. I did a safe mode boot and it works fine there. CPU is down in the 1% range.

    What does the recovery to new state do? I'll look at it and all those other commands, is this something I'm going to need a fast network to do? Like I said I have limited data usage. I've got about 5GB left for the month which starts over with 20GB on the 13th.

    If need be, I can take the computer to a friends or wife's church, they may let me on their unlimited isp.

      My Computer

  5. Posts : 8,007
    windows 10

    The hp restore has all the files on the hard drive so you dont need the internet it puts it back to the day you bought it
      My Computer

  6. Posts : 41,327
    windows 10 professional version 1607 build 14393.969 64 bit

    Steps 11, 13, 14 are downloads/uploads that can consume data.
    If possible do these where it's free.

    Find a flash drive that you can format (> or = 8 GB)

    Create a bootable Windows 10 iso 1909: (this can take 1 hour or more depending on the internet speed) (it can be created overnight and can work on any PC)

    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10
      My Computer

  7. Posts : 27
    W10 Home 1909
    Thread Starter

    I'll try the HP restore first. At this point I don't even mind if it wipes any new data/apps. There's nothing on it I can't replace. I might loose a few emails. But I haven't got time tonight, I'll try it tomorrow.

    As far as getting a new ISO, I did download one a long time ago but I had a download manager then. I'd have to wake up at 2am to do it now.
      My Computer

  8. Posts : 4,740
    Windows 10 preview 64-bit Home

    I don't think the laptop has the HP recovery partition. Relies on Windows' own. As it's only a week old (new) I would ask for my money back or a new replacement. Even brand new hard drives can be faulty and as it's under warranty I personally wouldn't mess around too much with it. Just my humble opinion though.
      My Computers

  9. Posts : 6,201
    Windows 11 Pro - Windows 7 HP - Lubuntu

    Two antivirus can conflict. I see that you have Defender and Malwarebites. Try to uninstall Malwarebites.
    Do tou have a SSD or HDD as main drive?
      My Computers

  10. Posts : 27
    W10 Home 1909
    Thread Starter

    SSD. Yes, I have been thinking about uninstalling MWB. The sfc/scannow found errors and fixed them. That took a while.

    - - - Updated - - -

    Deleting MWB did nothing. The corrections from the swf/scannow did nothing. CPU is still running at 20-30% all the time.

    So my options are:
    1. Revert to the original HP as it came. This takes me back to where I need to update w10 and probably reinstall Office and their updates.

    2. Get the complete W10 ISO on line and do a complete clean install without the HP bloatware? I understand I can do this without re-activating?

    3. Go through zbook's list which will take some time and download time?

    I would prefer just to do #2 and get a clean new w10 install. I did that with a w7 laptop we had a few years ago.

    Or take it back for a refund, but that may be problematical since I've already installed software on the thing and there's nothing to say it's not something I've done. I did uninstall a lot of bloatware and messed with the windows power and other settings, but I haven't messed with the registry or hardware. And that puts me back where I still need a new computer. I'd probably go to best buy and let the geeks there take care of it. If I had the time and moxy I'd rebuild a new one and just get an on line version of W10. Is this really legit? Microsoft Windows 10 Pro Retail CD KEY GLOBAL, Buy Microsoft Windows 10 Pro Retail CD KEY GLOBAL in Urcdkeys

    This is a desktop computer with a 250GB HD and GE 1660Ti video card with hdmi, dvi and displayport and a ton of usb ports among others and a DVD writer plus a 3 in 1 card reader, wifi, bluetooth.
      My Computer


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