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#1
ISO Disaster
Very short version of very long story: Dell Support Assist has a bothersome error on my computer. I even got my ticket promoted to a very high (if not the highest) support level. Much time spent to trying to fix this; Dell finally said either do an ISO or send your computer to us.
1. Created an ISO on my computer, which crashed at the end, with the usual full-page message about gathering some data and restarting. As has been usual when I have seen that, it does not restart, so I did, which led to a failure to install the ISO, plus many other serious problems. I eventually was able to recover.
2. Created a bootable USO on my wife's computer, tried to run it on mine; did not work. I would restart, choose to boot from a USB, proceeded, ended up back in Windows, ISO never ran. Tried on two USB 3 slots, one USB 2, never worked.
3. Tried three or four times for a Clean Boot; never got there, always returned to standard restart.
Gave up trying, decided to post here. Before doing that, found that sometime today, Firefox started doing a look-up for every URL, and when I started this forum session, I saw a lookup for Google.com. Also found that I could not update DSclock.exe or replace/install it. I have not been aware of any Windows problems other than the Support Assist, although I have not been doing anything complex and have not run many programs recently.
I do have a Macrium Reflect full backup from last Monday. As I started trying to install the ISO the next day, I saw no reason to create a new one, and I don't actually know if Windows has since been damaged, nor, if it has, when that might have happened.
What do I do now to get out of this?
A moment later: Clicked on Preview, was delayed by a "Looking up cse.google.com". Probably happen again when I click on Submit, as I am, as is usual, using Firefox with its new lookup problem. Looked up that URL in Edge, may well be the cause of all the delays.