Problems after RAM upgrade

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  1. Posts : 2,075
    Windows 10 Pro
       #11

    What is the make/model of your mobo?
      My Computer


  2. Posts : 97
    Windows 10 Pro 64-bit
    Thread Starter
       #12

    Regarding CPU-Z, it reports nothing for any of the 4 slots. Just blank forms. It does give an error when I run it:

    "[bInitDriver] path = C:\WINDOWS\temp
    [bInitDriver] GetCurrentDirectory = C:\Program Files\CPUID\CPU-Z
    [bInitDriver] GetModuleFileName = C:\Program Files\CPUID\CPU-Z\cpuz.exe
    [vGetOSVersion] m_iOSVersion = 2 (10.0), SHA2 = 1
    [vGetOSVersion] IsAMD64=0, IsIA64=0, IsAlpha=0, SHA2=1
    [bInitDriver] Extract dir = C:\WINDOWS\temp\cpuz149\
    [bInitDriver] m_szPath_2=C:\WINDOWS\temp\cpuz149\, m_szFilename=cpuz149_x64.sys
    [WinNT_hCreateServiceHandle] CreateFile cpuz149 returned 2 (0x2)
    [WinNT_bInstallDriver] szMachineName = DESKTOP-H659SQ8
    [WinNT_bInstallDriver] OpenSCManager failed, error code = 5
    [bInitDriver] bInitDriver returned 5
    [WinNT_dwUninstallDriver] OpenSCManager failed, error code = 5
    [vCloseDriver] CloseHandle(mutex) = 1"

    - - - Updated - - -

    Mobo is Gigabyte B75M-D3H
    BIOS is AMI
      My Computer


  3. Posts : 7,724
    3-Win-7Prox64 3-Win10Prox64 3-LinuxMint20.2
       #13

    Hi,
    Then take pictures of memory tags side by side of all kits you're using.
      My Computers


  4. Posts : 97
    Windows 10 Pro 64-bit
    Thread Starter
       #14

    OK, will do photos.
      My Computer


  5. Posts : 7,724
    3-Win-7Prox64 3-Win10Prox64 3-LinuxMint20.2
       #15

    Hi,
    Do the original memory kit too.
      My Computers


  6. Posts : 97
    Windows 10 Pro 64-bit
    Thread Starter
       #16

    Will take photos of the old RAM as well.

    I live in South Africa, and our electricity supply commission has had equipment failures again, and they are doing load-shedding from 10 tonight until 5 tomorrow morning, so they can work on the system. My electricity is going off in 33 minutes time. I can't start reducing the filesize of the photos and getting organised to put them on DropBox or whatever and have the electricity go off halfway through a boot and my boot drive gets trashed.

    I will have to continue tomorrow. I will also see if I can find out about the error message with CPU-Z, and the fact that I get no info about Menory. There might be some relationship with the problems.

    Thanks everyone in the interim.
      My Computer


  7. Posts : 173
    Windows 10 64bit
       #17

    I also have a Gigabyte motherboard. You probably have a dual BIOS motherboard. The on/off/on is normal during a cold boot. If it's doing it while coming out of hibernation/sleep then I really don't have a solution. But from a cold boot it's normal.
      My Computer


  8. Posts : 97
    Windows 10 Pro 64-bit
    Thread Starter
       #18

    ram1220: Yes it is Dual Boot. Never done it with me before. This morning after 5 attempts I switched off, wiggled the RAM boards, and switched on again. Booted 1st attempt.
      My Computer


  9. Posts : 6,361
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #19

    Modern MoBo use two identical memory sticks on a mode called dual channel. Dual channel increases overall memory speed.
    To work properly in Dual channel mode, memory must be identical pair, (same brand, same speed and same timings).
    8G+8G will work in dual channel. 8G+8G +4G won't work in dual channel as one channel has 12G and the other has 8G.
    - As already suggested, uninstall the 4G stick.
    - Download hwinfo. It's a portable, don't need to install. Extract and run.
    Check if both sticks has same brand, same speed and same timings.
    Attached Thumbnails Attached Thumbnails Problems after RAM upgrade-hwinfo.jpg  
      My Computers


  10. Posts : 97
    Windows 10 Pro 64-bit
    Thread Starter
       #20

    The 2 8GBs came off the hook at the shop together. They were manufactured the same week.
    HWiNFO said that the RAM was running dual channel.
    Took the 4GB module out.
    NovaBench RAM tests now slightly worse.

    HWiNFO reports that my main data drive reports a SMART error. That could be a problem when processing a 100MB file. Will switch to backup drive.

    Yesterday I switched to my backup boot drive and things seem to be better.

    Now Windows is demanding to be updated. Will be up and running again in about an hour and will see how things go with all the changes.
      My Computer


 

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