Sluggish laptop -- any suggestions?

Please upload a new V2 tomorrow.

garyfritz said:

Which of course I can't access until I log in. I tried changing my Microsoft password using my phone, and that still didn't work. (Apparently it requires a wired network connection, and my laptop doesn't have one.)

You could always use your phone as a "wired" connection by USB tethering.

zbook said:

Please upload a new V2 tomorrow.

Attached.

RoasterMen said:

You could always use your phone as a "wired" connection by USB tethering.

Ummm. Interesting idea. I'll keep that in mind if I run into this mess again. Though once I finally found the USB-key solution, it was a very simple fix.

The logs were unremarkable.
The last BSOD were days ago.

Yes. I've had 6-8 of them over the course of a couple of weeks, but none in the last few days. I probably should have kept a log of when they happened, but I guess you can see that from the V2 report.

Seems to be less of the "hang while asleep" problem recently too, with or without rainbow stripes.

- - - Updated - - -

(1 day later) So far no hangs or crashes.

Another possibly-related question: on this HP laptop, Fn-Esc is supposed to display a summary of info about the laptop -- model number, things like that. That worked until sometime in the last few weeks. Now, nothing. Any idea what might have broken it? It stopped working before I uninstalled the AMD drivers, but I think after I did the driver updates at the start of the thread.

Please update the specs in the "My Computer" section to display:

HP Spectre x360 - 15t-ch000 CTO

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


Run HP support assistant > update drivers

See if the computer can run: sp99899
https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html



https://support.hp.com/us-en/document/c00033108

Expand: Open HP System Information
In Windows 10, you might need to download HP System Information from the Windows store

zbook said:

Run HP support assistant > update drivers

I don't see anything in the Support Assistant that finds drivers in need of updating. Am I missing something?

See if the computer can run: sp99899

Nope. Not supported under 1903.

Expand: Open HP System InformationIn Windows 10, you might need to download HP System Information from the Windows store

It should already be installed. It used to work. Should I re-install it?

(I'm using the built-in keyboard, BTW.)

Reinstall any applicable driver displayed on the HP website for the computer.

Ugh. Again!? I've done that at least 3 times in the last year. And it's never clear which ones to install. E.g. there are multiple versions of several chipset drivers -- none of which say they're supported on 1903.

I'll install the latest ones. Including ones I don't think I ever use, like the Thunderbolt Dock firmware.

On the HP computers that I use fn + esc opens the computer info.

Until that gets fixed (I think it's hot keys) the work around is/are:
a) launching HP software assistant to view HP info
b) using administrative command prompt: systeminfo or launching msinfo32 or dxdiag to view general info