Sluggish laptop -- any suggestions?

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  1. Posts : 136
    Windows 10 Pro
    Thread Starter

    Ya, I knew the workarounds. It just annoyed me that Fn-Esc didn't work any more.
      My Computer

  2. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit

    Fn + esc opens HP system information.

    Product name
    Product number
    Software build number
    Total memory
    Processor name
    System BIOS
    Keyboard revision
    Serial number
    Feature byte

    Make a new restore point:
    Create System Restore Point in Windows 10

    This is a trial and error step:
      My Computer

  3. Posts : 136
    Windows 10 Pro
    Thread Starter

    My Spectre x360 isn't listed as one of the supported systems. Drivers probably don't match.

    - - - Updated - - -

    Laptop has been running very nicely for a week or so. Then today I got a chance to install the new drivers. I got a dozen drivers installed, then wham! Bluescreen. In the AMD driver again. 4-5 days ago I uninstalled the AMD driver, and then apparently another one got installed, but things seemed solid after that. I've uninstalled it again, and so far the device is still unrecognized (i.e. no driver installed). All told I updated 20 drivers. Didn't update for things I don't have, e.g. HP Dock.

    New V2 attached.
    Sluggish laptop -- any suggestions? Attached Files
      My Computer

  4. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit

    1) How did you determine which drivers needed to be changed?
    2) What were the problems that you were encountering?
    3) What were the sources for each of the drivers that were replaced?
    4) Was the method to uninstall and install the same or different among the drivers?
    5) How often do you plan to modify the drivers?
      My Computer

  5. Posts : 136
    Windows 10 Pro
    Thread Starter

    1) You told me to update everything. I selected the most recent release of each driver.
    2) Hang while sleeping, bluescreens, etc.
    3) HP's support website for my laptop.
    4) I used HP's installer.
    5) Not often! It's a pain, and often makes matters worse.

    As an example: this morning my laptop was hung again. *sigh*
      My Computer

  6. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit

    Was DDU used?
      My Computer

  7. Posts : 136
    Windows 10 Pro
    Thread Starter

    Yes. I don't remember if I used DDU before updating the AMD driver. But after the bluescreen I used DDU to uninstall it, and I did not install a replacement.

    However at some point a replacement was installed for me. The HP driver page for my laptop has the AMD Radeon RX VEGA M Driver, release 23.20.792.1280 Rev.A, dated 2/3/18. That's what I installed yesterday. After the BSOD I uninstalled the driver with DDU and didn't install another. Now I have 25.20.15008.2 dated 12/25/18.

    So it appears I don't NEED the AMD driver -- I ran just fine without it for a while yesterday. I assume it used the alternate Intel(R) HD Graphics 630 driver. But Windows insists on re-installing the AMD driver. So if the AMD driver is going to hose me, I'm kinda stuck. But last week the Windows-installed AMD driver seemed pretty stable, so hopefully it will be now.
      My Computer

  8. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit

    The computer has two GPU: Intel iGPU and AMD dGPU

    Intel(R) HD Graphics 630
    Radeon RX Vega M GL Graphics

    Each of the drivers can be troubleshooted.

    The latest BSOD was caused by malfunctioning AMD GPU drivers.

    To troubleshoot different drivers can be tested.
    Alternatively the hardware may be able to be turned off or removed but performance can be compromised.
      My Computer

  9. Posts : 136
    Windows 10 Pro
    Thread Starter

    The BSODs were caused by the AMD driver. I DDU'd it a week ago and Windows re-installed it, but it was a different driver and it didn't give me any trouble for a week. Yesterday I re-installed it from HP and it promptly bluescreened again. I DDU'd again and Windows installed the 12/25/18 driver again.

    But as far as I can tell, I don't NEED the AMD driver. I just disabled the device. Maybe it will be more stable running just with the Intel graphics. I don't use this system for gaming/etc so I don't need top-performing graphics.
      My Computer

  10. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit

    It's preference.
    If you want to troubleshoot AMD perform the following steps:

    Plan to try multiple drivers.
    Windows updates of non-Microsoft drivers can be turned off.
    There may be a menu in the BIOS to turn off iGPU to better test dGPU.
      My Computer


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