New
#81
Ya, I knew the workarounds. It just annoyed me that Fn-Esc didn't work any more.
Ya, I knew the workarounds. It just annoyed me that Fn-Esc didn't work any more.
Fn + esc opens HP system information.
Product name
Product number
Software build number
Total memory
Processor name
System BIOS
Keyboard revision
Serial number
Feature byte
Make a new restore point:
Create System Restore Point in Windows 10
This is a trial and error step:
https://support.hp.com/us-en/document/c06085861
My Spectre x360 isn't listed as one of the supported systems. Drivers probably don't match.
- - - Updated - - -
Laptop has been running very nicely for a week or so. Then today I got a chance to install the new drivers. I got a dozen drivers installed, then wham! Bluescreen. In the AMD driver again. 4-5 days ago I uninstalled the AMD driver, and then apparently another one got installed, but things seemed solid after that. I've uninstalled it again, and so far the device is still unrecognized (i.e. no driver installed). All told I updated 20 drivers. Didn't update for things I don't have, e.g. HP Dock.
New V2 attached.
1) How did you determine which drivers needed to be changed?
2) What were the problems that you were encountering?
3) What were the sources for each of the drivers that were replaced?
4) Was the method to uninstall and install the same or different among the drivers?
5) How often do you plan to modify the drivers?
1) You told me to update everything. I selected the most recent release of each driver.
2) Hang while sleeping, bluescreens, etc.
3) HP's support website for my laptop.
4) I used HP's installer.
5) Not often! It's a pain, and often makes matters worse.
As an example: this morning my laptop was hung again. *sigh*
Was DDU used?
Yes. I don't remember if I used DDU before updating the AMD driver. But after the bluescreen I used DDU to uninstall it, and I did not install a replacement.
However at some point a replacement was installed for me. The HP driver page for my laptop has the AMD Radeon RX VEGA M Driver, release 23.20.792.1280 Rev.A, dated 2/3/18. That's what I installed yesterday. After the BSOD I uninstalled the driver with DDU and didn't install another. Now I have 25.20.15008.2 dated 12/25/18.
So it appears I don't NEED the AMD driver -- I ran just fine without it for a while yesterday. I assume it used the alternate Intel(R) HD Graphics 630 driver. But Windows insists on re-installing the AMD driver. So if the AMD driver is going to hose me, I'm kinda stuck. But last week the Windows-installed AMD driver seemed pretty stable, so hopefully it will be now.
The computer has two GPU: Intel iGPU and AMD dGPU
Intel(R) HD Graphics 630
Radeon RX Vega M GL Graphics
https://www.amd.com/en/support/kb/faq/dh-017
Each of the drivers can be troubleshooted.
The latest BSOD was caused by malfunctioning AMD GPU drivers.
To troubleshoot different drivers can be tested.
Alternatively the hardware may be able to be turned off or removed but performance can be compromised.
The BSODs were caused by the AMD driver. I DDU'd it a week ago and Windows re-installed it, but it was a different driver and it didn't give me any trouble for a week. Yesterday I re-installed it from HP and it promptly bluescreened again. I DDU'd again and Windows installed the 12/25/18 driver again.
But as far as I can tell, I don't NEED the AMD driver. I just disabled the device. Maybe it will be more stable running just with the Intel graphics. I don't use this system for gaming/etc so I don't need top-performing graphics.
It's preference.
If you want to troubleshoot AMD perform the following steps:
Plan to try multiple drivers.
Windows updates of non-Microsoft drivers can be turned off.
There may be a menu in the BIOS to turn off iGPU to better test dGPU.