Sluggish laptop -- any suggestions?

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  1. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #71

    Please upload a new V2 tomorrow.
      My Computer


  2. Posts : 846
    Windows 10 LTSC
       #72

    garyfritz said:
    Which of course I can't access until I log in. I tried changing my Microsoft password using my phone, and that still didn't work. (Apparently it requires a wired network connection, and my laptop doesn't have one.)
    You could always use your phone as a "wired" connection by USB tethering.
      My Computer


  3. Posts : 136
    Windows 10 Pro
    Thread Starter
       #73

    zbook said:
    Please upload a new V2 tomorrow.
    Attached.

    RoasterMen said:
    You could always use your phone as a "wired" connection by USB tethering.
    Ummm. Interesting idea. I'll keep that in mind if I run into this mess again. Though once I finally found the USB-key solution, it was a very simple fix.
    Sluggish laptop -- any suggestions? Attached Files
      My Computer


  4. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #74

    The logs were unremarkable.
    The last BSOD were days ago.
      My Computer


  5. Posts : 136
    Windows 10 Pro
    Thread Starter
       #75

    Yes. I've had 6-8 of them over the course of a couple of weeks, but none in the last few days. I probably should have kept a log of when they happened, but I guess you can see that from the V2 report.

    Seems to be less of the "hang while asleep" problem recently too, with or without rainbow stripes.

    - - - Updated - - -

    (1 day later) So far no hangs or crashes.

    Another possibly-related question: on this HP laptop, Fn-Esc is supposed to display a summary of info about the laptop -- model number, things like that. That worked until sometime in the last few weeks. Now, nothing. Any idea what might have broken it? It stopped working before I uninstalled the AMD drivers, but I think after I did the driver updates at the start of the thread.
      My Computer


  6. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #76

    Please update the specs in the "My Computer" section to display:

    HP Spectre x360 - 15t-ch000 CTO

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    Run HP support assistant > update drivers

    See if the computer can run: sp99899
    https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html



    https://support.hp.com/us-en/document/c00033108

    Expand: Open HP System Information
    In Windows 10, you might need to download HP System Information from the Windows store
      My Computer


  7. Posts : 136
    Windows 10 Pro
    Thread Starter
       #77

    zbook said:
    Run HP support assistant > update drivers
    I don't see anything in the Support Assistant that finds drivers in need of updating. Am I missing something?
    See if the computer can run: sp99899
    Nope. Not supported under 1903.
    Expand: Open HP System InformationIn Windows 10, you might need to download HP System Information from the Windows store
    It should already be installed. It used to work. Should I re-install it?

    (I'm using the built-in keyboard, BTW.)
      My Computer


  8. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #78

    Reinstall any applicable driver displayed on the HP website for the computer.
      My Computer


  9. Posts : 136
    Windows 10 Pro
    Thread Starter
       #79

    Ugh. Again!? I've done that at least 3 times in the last year. And it's never clear which ones to install. E.g. there are multiple versions of several chipset drivers -- none of which say they're supported on 1903.

    I'll install the latest ones. Including ones I don't think I ever use, like the Thunderbolt Dock firmware.
      My Computer


  10. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #80

    On the HP computers that I use fn + esc opens the computer info.

    Until that gets fixed (I think it's hot keys) the work around is/are:
    a) launching HP software assistant to view HP info
    b) using administrative command prompt: systeminfo or launching msinfo32 or dxdiag to view general info
      My Computer


 

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