Sluggish laptop -- any suggestions?

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  1. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    So it was Windows memory diagnostic and not 3rd party software that was used?
      My Computer


  2. Posts : 136
    Windows 10 Pro
    Thread Starter
       #12

    No. I downloaded and ran the HP UEFI-based diagnostics.
      My Computer


  3. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Did you download it to the computer or to a flash drive?
    Were the other extensive tests ran?
      My Computer


  4. Posts : 136
    Windows 10 Pro
    Thread Starter
       #14

    Downloaded to the computer. I also ran the quick disk test a few days ago. Are there any particular tests you want me to run?
      My Computer


  5. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Overnight run all of the extensive tests.
    In the AM view the test logs.
    Run any component tests (some are interactive).

    Find a camera or smartphone camera to take pictures and post images into the thread.
      My Computer


  6. Posts : 136
    Windows 10 Pro
    Thread Starter
       #16

    There is no "run all tests" option, just "manually select one test." I can only run all the extensive tests if I babysit the process for who-knows-how-long. Are there some tests you're particularly interested in?
      My Computer


  7. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Please find a camera or smartphone camera to take pictures and post images into the thread.
      My Computer


  8. Posts : 136
    Windows 10 Pro
    Thread Starter
       #18

    Take pictures of WHAT? The list of tests? The extensive RAM test that just says "Running..." ? Some other test's output? There's not much there to photograph! Give me an idea what you're looking for...
      My Computer


  9. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Please post images of the menus with HP diagnostic UEFI.
      My Computer


  10. Posts : 3,946
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #20

    What anti virus do you have?
    Did you try to temporary disable Real Time Protection to see if isn't it who causes the delay?
      My Computers


 

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