Selective sleep mode.

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  1. Posts : 43
    Windows 10
       #1

    Selective sleep mode.


    Windows 10 Pro 64bit, winver: 18362.356: For the past 25 plus days all our devices have experienced a problem with sleep mode. Starting the devices and allowing all our apps/programs to load and then work uninterrupted…the devices will go into sleep mode either on battery or plugged in, when left unattended.
    Now after waking up the devices…none will go back into sleep mode. I have used many different webpages to set up the power settings, and Command Prompt entries, with no results for seeking an answer for constant ON…but sleep will not occur again. Shut the devices down, reboot, and sleep occurs, it does not matter the power mode!
    I have removed certain apps that were updated around the time the problem started, and the problem continues. I have not removed the 2 ms updates that also were installed around the same time.
    KB4512941 and KB4511555.
    Has anyone else experienced a similar problem…or maybe has an answer?
    Thank you
    Stu
      My Computer


  2. Posts : 27,214
    Windows 10 (Pro and Insider Pro)
       #2

    Is this on your HP laptop? Or are you having problems with different computers?

    Laptop model would be useful information. There are usually some specific power settings updates on HP support site. I would first try to install any HP specific update, if that won't work, Repair install.
      My Computers


  3. Posts : 43
    Windows 10
    Thread Starter
       #3

    Hi AndreTen...thanks for the reply.
    All affected HP models are:
    ENVY X360-15t-w100 CTO
    DV7-2000 CTO
    DV7-6b75nr
    Spectre x360 13-ac003na
    ENVY 17t-k000 CTO

    All the above suffered the same sleep issues during the same time frame!
    and it appears that just maybe no one else has suffered the same issues!!
    All up to date, all windows 10 Pro.
    Stu
      My Computer


  4. Posts : 27,214
    Windows 10 (Pro and Insider Pro)
       #4

    Ohwell, I've checked HP support page for some models, and there isn't any software that would obviously affect sleep issues,
    besides having latest BIOS and firmware is a good idea.
    When changing power options, user must be logged in as administrator. Also, if users are not admins, you could try with admin rights, if behavior is the same.

    And, since it's common problem in your environment, is it possible that some particular software is the cause of that? Not sure, if you could tell here which software you install (that was updated like a month ago)..

    Edit: and if you have fast startup enabled, disabling it could help

    Turn On or Off Fast Startup in Windows 10
    Last edited by AndreTen; 26 Sep 2019 at 12:26.
      My Computers


  5. Posts : 43
    Windows 10
    Thread Starter
       #5

    Hi AndreTen

    After spending most of my Friday…I have found the culprit that stops sleep on all our laptops…well
    at least 3, so far.

    https://www.reddit.com/r/Windows10/c...oing_to_sleep/

    Has a thread to my problem, and I referenced the thread to troubleshoot, and I have posted a
    couple of comments myself. An update to Firefox has an audio connection that is
    in constant use…hence causing the non-sleep issue. What is even more weird…EDGE
    has the same audio error, which means using EDGE: the computers will not sleep.
    The silly audio notification of new email is the cause of all the problems!
    Right now I/we are back to using the trusted IE 11!...but do not have access to our password manager…just a PITA. We can use the 2 browsers but have to remember to shut them down because as has happened in the past 30 days...the computers will run until the battery power is depleted.
    Regards Stu.
      My Computer


  6. Posts : 27,214
    Windows 10 (Pro and Insider Pro)
       #6

    Strange. Do you have some specific browser addons installed. I'm using Firefox, and Edge occasionally, and no problems with sleep.
      My Computers


  7. Posts : 43
    Windows 10
    Thread Starter
       #7

    Hi AndreTen.
    The only common 'add-on' is Enpass, password manager...should have nothing to do with the audio streams that are connected to the browsers...plus the audio notifications with receiving new email has only been occuring for the past 4 weeks here with Firefox and EDGE!
    I left this message up and connected to EDGE and the computer did not sleep for 40+ minutes
    Stu
      My Computer


  8. Posts : 27,214
    Windows 10 (Pro and Insider Pro)
       #8

    Ohwell said:
    Hi AndreTen.
    The only common 'add-on' is Enpass, password manager...should have nothing to do with the audio streams that are connected to the browsers...plus the audio notifications with receiving new email has only been occuring for the past 4 weeks here with Firefox and EDGE!
    I left this message up and connected to EDGE and the computer did not sleep for 40+ minutes
    Stu
    With nothing playing? On any tab? Try resetting Firefox and Edge.

    What is your start page? Could be that some page is autoplaying video or audio.

    Because IE 11 is not a safe browser. Be careful.
      My Computers


  9. Posts : 43
    Windows 10
    Thread Starter
       #9

    Hi AndreTen
    I still use webmail...so if I only have one tab open for my mail, I still get audio connection(shown in "Command prompt") with either of the stated browsers...no other tabs/no music/no audio selected! Close both/either if only one is up...no errors report in Command Prompt...and sleep occurs. now working on the 4th device
    Stu

    Selective sleep mode.-second-image.png
    Attached Thumbnails Attached Thumbnails Selective sleep mode.-no-sleep.png  
      My Computer


  10. Posts : 27,214
    Windows 10 (Pro and Insider Pro)
       #10

    Do you have Cortana enabled?
      My Computers


 

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