1.    07 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 7
    Windows 10

    Explorer.exe Crashing on Login


    Hey everyone, I hope I'm posting in the right area. I have an HP 8460p laptop and I recently got the free upgrade to Windows 10. The opening screens look normal. However, everytime I login, Explorer.exe crashes (or just dissapears) and I am left with a blank screen and a Mouse cursor. Control-alt-delete works and I can access most programs through cmd prompt. I just cannot figure out why explorer crashes. Everytime I try to run Explorer through cmd it crashes again.

    Any help would be appreciated. I can give more info if needed. Thanks! David
      My ComputerSystem Spec
  2.    07 Aug 2015 #2
    Join Date : Oct 2013
    NW Florida
    Posts : 9,654
    Windows 10 Pro and Windows 10 Pro Insider

    Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.

    Please go to your last post and in the bottom left corner click 'My System Specs'. there is a link there to update your system specs, click it and fill them all out in as much detail as possible. Please list Manufacturer and Model, and list Desktop or Laptop. If it is an OEM, please list the Manufacturer and Model number. Please be sure to list your PSU and CPU cooler. If you would like to know what we would like, please click 'My System Specs' at the bottom left of this post and see mine.
      My ComputersSystem Spec
  3.    08 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 3
    windows 10

    Hello there. I have the same problem on my HP probook 470 Go. Talking to a Microsoft tech, he said that it seems that the system files are corrupted and I have to go back to windows 7 and upgrade again. I have not try it yet...
    I must be another solution. Any ideas?
    thanks

    Quote Originally Posted by DRizzle View Post
    Hey everyone, I hope I'm posting in the right area. I have an HP 8460p laptop and I recently got the free upgrade to Windows 10. The opening screens look normal. However, everytime I login, Explorer.exe crashes (or just dissapears) and I am left with a blank screen and a Mouse cursor. Control-alt-delete works and I can access most programs through cmd prompt. I just cannot figure out why explorer crashes. Everytime I try to run Explorer through cmd it crashes again.

    Any help would be appreciated. I can give more info if needed. Thanks! David
      My ComputerSystem Spec
  4.    08 Aug 2015 #4
    Join Date : Oct 2013
    NW Florida
    Posts : 9,654
    Windows 10 Pro and Windows 10 Pro Insider

    @DRizzle Please upload the files I requested. This thread may be get better help in Performance and maintenance. I will move the thread there.


    @andreoum Please start your own thread in https://www.tenforums.com/performance-maintenance/ . At the top left of the page click the + Post New Thread Give the thread an appropriate title and then give a good description of your problem, when it occurs and How you did the upgrade. ie did you do a clean install, upgrade with the GWX and Windows Update or use the media creation tool. It is too confusing to both you and us to try to help more than one person in a thread. Plus, you will probably get better help with your own thread.
      My ComputersSystem Spec

 


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