How to repair external hard drive that has errors that need repairing Solved

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  1. Posts : 13
    Windows 10
       #1

    How to repair external hard drive that has errors that need repairing


    Hello,
    I scanned my 2 TB external hard drive and it was found to have errors. The box said errors were found and to close the box and repair them. It doesn't say how to do this. This hard drive registers as Drive N on my PC.

    I am trying to copy the files on this drive to a new 2 TB drive I just purchased, so I really appreciate any help anyone can provide.

    I am new to Windows 10, and don't know the next step.

    Thanks in advance.
    JC
      My ComputerSystem Spec


  2. Posts : 27,162
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10
      My ComputerSystem Spec


  3. Posts : 13
    Windows 10
    Thread Starter
       #3

    scan done


    Here are the screenshots from the 3 tests you asked me to do from HD Tune. It shows no errors. Did it check my external hard drive? That is the one my PC said had errors...
    JC
    Attached Thumbnails Attached Thumbnails Error Scan Screenshot  8-2019.png   Health Screenshot 8-2019.png   Benchmark screen 2019.png  
      My ComputerSystem Spec


  4. Posts : 27,162
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    There is a log collector used in another forum room.
    Run V2 and upload results into this thread:

    BSOD - Posting Instructions

    The drive tested was: ST2000DM008-2FR102

    Test all computer drives.

    When available please post chkdsk /r /v results.
      My ComputerSystem Spec


  5. Posts : 13
    Windows 10
    Thread Starter
       #5

    Logs of External Hard Drive N 2TB


    Attached are the results from the scan of my 2TB External Hard drive.
    How to repair external hard drive that has errors that need repairing Attached Files
      My ComputerSystem Spec


  6. Posts : 27,162
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    When available please upload V2 into this thread.
      My ComputerSystem Spec



  7. Posts : 13
    Windows 10
    Thread Starter
       #7

    v2 log


    I did the v2 log, not sure if it is the right information you seek for the External Hard Drive.
    JC
      My ComputerSystem Spec


  8. Posts : 27,162
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    When running the V2 log collector click extract all:
    BSOD - Posting Instructions
      My ComputerSystem Spec


  9. Posts : 13
    Windows 10
    Thread Starter
       #9

    Hopefully this is it


    I finally got it I think...sorry for my lack of knowledge. I thought I knew a bit about PCs until all of this...
    JC
      My ComputerSystem Spec

  10. Samuria's Avatar
    Posts : 3,978
    windows 10
       #10

    There are 2 type of disk errors 1 is the file system which is fixed with chkdsk there is no hardware fault with that. 2 bad sectors or blocks this is a hardware fault and cant be repaired the disk is on its way out. You may have just had file system errors
      My ComputerSystem Spec


 
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