HP Desktop is a lot slower than usual...

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  1. Jesse Williams's Avatar
    Posts : 1,644
    Windows 10 Home 64-bit
       #1

    HP Desktop is a lot slower than usual...


    My HP Desktop has been a lot slower than it usually is. I don't know if it has to do with the latest update or patches or what it is. But when I first wake it up and enter my password to unlock it, it's slow clicking on the lock screen to enter the PIN code. Once I am in, the Start Menu freezes up or hangs. Then, it's okay after that.

    Any suggestions?

    -Jesse
      My ComputersSystem Spec

  2. Jesse Williams's Avatar
    Posts : 1,644
    Windows 10 Home 64-bit
    Thread Starter
       #2

    Any suggestions?
      My ComputersSystem Spec

  3.    #3

    You have the option to return to the previous point. The error is due to the hardware compatibility you have.
      My ComputerSystem Spec

  4. Jesse Williams's Avatar
    Posts : 1,644
    Windows 10 Home 64-bit
    Thread Starter
       #4

    @Cast, what do you mean?
      My ComputersSystem Spec

  5. Jesse Williams's Avatar
    Posts : 1,644
    Windows 10 Home 64-bit
    Thread Starter
       #5

    I spoke with a software tech at Microsoft Support. They said for someone to test the hardware on it. Are there any hardware techs or gurus out there that can do this over the internet to my computer on here?
      My ComputersSystem Spec

  6.    #6

    Jesse Williams said: View Post
    I spoke with a software tech at Microsoft Support. They said for someone to test the hardware on it. Are there any hardware techs or gurus out there that can do this over the internet to my computer on here?
    That may be tricky given the time difference, plus remote connecting is already slow (in my limited experience) due to the response times of the network connection. Your symptoms are fairly generic, so its only a guess, but a friend recently had trouble with his 7-year old Toshiba running really slow, which I eventually traced (on site) to a failing hard drive. But throughout my testing, Windows assured me the drive was OK - it was managing to pass whatever tests W10 threw its way, but took ages to do so. Analysing the HDD SMART data showed it had a high 'reallocated sectors count', which I think meant that the drive had nowhere to copy failed sectors, so it had to try, try and try again to read certain bits of the disk. A clone (which mercifully worked, albeit slowly) to an SSD had him up and running eventually.

    There are many utilities that will show you the SMART data for the drive, eg Crystaldiskinfo, HWinfo, but making sense of the way the numbers are presented can be tricky (you care about the 'raw' value I think). You can establish a remote connection from someone you trust: Start>Windows Accessories>Quick Assist, but that has to start with the assistant sending a security code to the person requiring help (assistee ?) via email, phone or whatever. As it seems to be ~6am at your end (I'm in the UK), this may be a bit early for a code which expires in 5m57s ! If you are interested, I could give it a go later, but without a parallel phone connection its even more tricky than usual, and probably impractical. Try those SMART utils, wait for someone more local to chime in, meanwhile I will try to remind myself just how I decided the HDD was the problem.

    update: the disk check utility I used in that case was DiskCheckup PassMark DiskCheckup - SMART hard drive monitoring utility (avoid the apparently same program from other sources, Passmark are the originators and can be trusted). That clearly shows a pass/fail for any SMART parameters.

    good luck, Martin
      My ComputerSystem Spec


  7. Jesse Williams's Avatar
    Posts : 1,644
    Windows 10 Home 64-bit
    Thread Starter
       #7

    mngerhold said: View Post
    That may be tricky given the time difference, plus remote connecting is already slow (in my limited experience) due to the response times of the network connection. Your symptoms are fairly generic, so its only a guess, but a friend recently had trouble with his 7-year old Toshiba running really slow, which I eventually traced (on site) to a failing hard drive. But throughout my testing, Windows assured me the drive was OK - it was managing to pass whatever tests W10 threw its way, but took ages to do so. Analysing the HDD SMART data showed it had a high 'reallocated sectors count', which I think meant that the drive had nowhere to copy failed sectors, so it had to try, try and try again to read certain bits of the disk. A clone (which mercifully worked, albeit slowly) to an SSD had him up and running eventually.

    There are many utilities that will show you the SMART data for the drive, eg Crystaldiskinfo, HWinfo, but making sense of the way the numbers are presented can be tricky (you care about the 'raw' value I think). You can establish a remote connection from someone you trust: Start>Windows Accessories>Quick Assist, but that has to start with the assistant sending a security code to the person requiring help (assistee ?) via email, phone or whatever. As it seems to be ~6am at your end (I'm in the UK), this may be a bit early for a code which expires in 5m57s ! If you are interested, I could give it a go later, but without a parallel phone connection its even more tricky than usual, and probably impractical. Try those SMART utils, wait for someone more local to chime in, meanwhile I will try to remind myself just how I decided the HDD was the problem.

    update: the disk check utility I used in that case was DiskCheckup PassMark DiskCheckup - SMART hard drive monitoring utility (avoid the apparently same program from other sources, Passmark are the originators and can be trusted). That clearly shows a pass/fail for any SMART parameters.

    good luck, Martin
    I really dont think its the hardware or the hard drive. The computer is too new. I did test the memory, and it was okay. I will run a test on the hardware and/or hard drive today after work to check though. I think it has to do with a bug in Windows or something. Maybe the PC needs to be reset back to its default settings. I dont know.
      My ComputersSystem Spec

  8.    #8

    Jesse Williams said: View Post
    I really dont think its the hardware or the hard drive. The computer is too new.
    Well, I don't know its age of course, but the PC could be nearly 4 years old, and HDDs can fail at almost any time - but 3 years is not unknown.
      My ComputerSystem Spec

  9. Megahertz's Avatar
    Posts : 278
    Windows 7 HP 64 - Windows 10 Pro
       #9

    Suddenly slow computer normally is due to a disk problem or Windows update.
    Open windows update to see if it's scanning, downloading or installing updates.

    Do a check disk. Open a CMD window as Administrator and type:
    chkdsk C: /f
    It will say that the disk is in use and if you want to schedule to next start = Yes
    Reboot
    Pay attention on the results, specially bad blocks, bad clusters etc.
      My ComputerSystem Spec

  10. Jesse Williams's Avatar
    Posts : 1,644
    Windows 10 Home 64-bit
    Thread Starter
       #10

    Megahertz said: View Post
    Suddenly slow computer normally is due to a disk problem or Windows update.
    Open windows update to see if it's scanning, downloading or installing updates.

    Do a check disk. Open a CMD window as Administrator and type:
    chkdsk C: /f
    It will say that the disk is in use and if you want to schedule to next start = Yes
    Reboot
    Pay attention on the results, specially bad blocks, bad clusters etc.
    @Megahertz, okay.... I did that. It scanned, fixed, and repaired my C: drive, it said.
      My ComputersSystem Spec


 
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