Computer restart although a click on shutdown

One more idea. Let's see if you have Fast Startup enabled. If so, let's disable it as a test to see if it is involved here.

select Start > Settings > System > Power & sleep > Additional power settings > Choose what the power buttons do > Change settings that are currently unavailable

If "Turn on fast startup" is enabled, disable it.

Let's see if that makes any difference.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) wmic recoveros set autoreboot = false
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

7) Run V2 and DM log collectors > upload results into this thread
BSOD - Posting Instructions

hsehestedt said:

One more idea. Let's see if you have Fast Startup enabled. If so, let's disable it as a test to see if it is involved here.

select Start > Settings > System > Power & sleep > Additional power settings > Choose what the power buttons do > Change settings that are currently unavailable

If "Turn on fast startup" is enabled, disable it.

Let's see if that makes any difference.

After disabling the "Turn on fast startup" I could not start Windows. After trying a couple of times it worked. Never-the-less I enable again this option.

- - - Updated - - -

zbook said:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) wmic recoveros set autoreboot = false
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

7) Run V2 and DM log collectors > upload results into this thread
BSOD - Posting Instructions

I follow the steps 1 to 7. Please find attached the outputs (unfortunately they are in German as I have bough a German Windows 10 OS)

DESKTOP-T8OPRMK-(2019-06-23_15-07-11).zip
DESKTOP-T8OPRMK-23_06_2019_151113,59.zip
Step1to5output.zip

The logs were in a foreign language.
Please change the default language to English so that the logs can be scanned and read:
https://www.tenforums.com/tutorials/...dows-10-a.html

Fast startup is a hybrid hibernation and fresh start. I think it's more part of a problem than a solution. I would turn it off.

Try this.
Right click on the desktop and select NEW - Shortcut
On the Location Copy the following cmd to it
C:\Windows\System32\shutdown.exe /p
Next - rename as Shutdown

This command instructs to shut down (no delay)

The drive size using dxdiag was 30 GB and appears to be partition size instead of physical size.
The drive size may be 250 GB and the partition allocated for Windows is only 30 GB.

If this is the case then partition resizing may be another option.

If you had upgraded from windows 7 or 8 to 10 then the license information should be on a Microsoft server.
To change 32x to 64x plan a clean install.


Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of



These were some of the problems seen in the logs:

Code:

The logs started on 5/30/2019

The operating system is:   

	
Code:
	
Version        : 10.0.16299

The operating system architecture is:  

	
Code:
	
32-bit

The computer has:  24 GB MB RAM

The operating system is on:  C:


	
Code:
	
      Drive: C:
 Free Space: 7.0 GB
Total Space: 30.5 GB
File System: NTFS
      Model: TOSHIBA-TR200



First recorded BSOD 5/31.
Latest recorded BSOD 7/4.


	
Code:
	
Event[6186]:
  Log Name: System
  Source: volmgr
  Date: 2019-07-04T10:40:34.696
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
Crash dump initialization failed!




	
Code:
	
Event[3755]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2019-06-16T22:07:02.674
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
Windows failed fast startup with error status 0xC00000D4.



	
Code:
	
Display Tab 1: Your PC is using the Microsoft Basic Display Adapter. For the best experience, get the latest drivers from Windows Update or from your hardware manufacturer's website. For more information search for 'Microsoft Basic Display Adapter'


	
Code:
	
Name	Microsoft Basic Display Adapter
PNP Device ID	PCI\VEN_8086&DEV_5912&SUBSYS_872F1043&REV_04\3&11583659&0&10
Adapter Type	Intel(R) SKL/KBL Mobile/Desktop, (Standard display types) compatible
Adapter Description	Microsoft Basic Display Adapter
Adapter RAM	0 bytes
Installed Drivers	Not Available
Driver Version	10.0.16299.15
INF File	display.inf (MSBDA section)
Colour Planes	Not Available
Colour Table Entries	4294967296
Resolution	1920 x 1080 x 1 hertz
Bits/Pixel	32
Memory Address	0xDE000000-0xDEFFFFFF
Memory Address	0xB0000000-0xBFFFFFFF
I/O Port	0x0000F000-0x0000F03F
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\drivers\basicdisplay.sys (10.0.16299.15, 45.50 KB (46,592 bytes), 29/09/2017 13:49)
	
Name	AMD Radeon R7 200 Series
PNP Device ID	PCI\VEN_1002&DEV_6819&SUBSYS_3000148C&REV_00\4&35D4F288&0&0008
Adapter Type	AMD Radeon Graphics Processor (0x6819), Advanced Micro Devices, Inc. compatible
Adapter Description	AMD Radeon R7 200 Series
Adapter RAM	(2,147,483,648) bytes
Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\ct313676.inf_x86_4caaee15f1d03005\aticfx32.dll,C:\Windows\System32\DriverStore\FileRepository\ct313676.inf_x86_4caaee15f1d03005\aticfx32.dll,C:\Windows\System32\DriverStore\FileRepository\ct313676.inf_x86_4caaee15f1d03005\aticfx32.dll,C:\Windows\System32\DriverStore\FileRepository\ct313676.inf_x86_4caaee15f1d03005\amdxc32.dll
Driver Version	22.19.162.4
INF File	oem18.inf (ati2mtag_R575BDS section)
Colour Planes	Not Available
Colour Table Entries	Not Available
Resolution	Not Available
Bits/Pixel	Not Available
Memory Address	0xC0000000-0xCFFFFFFF
Memory Address	0xDF2C0000-0xDF2FFFFF
I/O Port	0x0000EF00-0x0000EFFF
IRQ Channel	IRQ 4294967281
Driver	c:\windows\system32\driverstore\filerepository\ct313676.inf_x86_4caaee15f1d03005\atikmpag.sys (22.19.162.4, 405.38 KB (415,104 bytes), 16/05/2017 17:58)


	
Code:
	
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 7.0 GB
Total Space: 30.5 GB
File System: NTFS
      Model: TOSHIBA-TR200

      Drive: D:
 Free Space: 320.7 GB
Total Space: 715.4 GB
File System: NTFS
      Model: SAMSUNG HD753LJ

      Drive: E:
 Free Space: 106.8 GB
Total Space: 114.5 GB
File System: NTFS
      Model: KINGSTON SA400S37120G

      Drive: F:
 Free Space: 7624.4 GB
Total Space: 7630.9 GB
File System: NTFS
      Model: ST8000DM004-2CX188

      Drive: H:
 Free Space: 0.2 GB
Total Space: 0.5 GB
File System: NTFS
      Model: TOSHIBA-TR200

      Drive: I:
 Free Space: 1727.9 GB
Total Space: 4769.2 GB
File System: NTFS
      Model: Seagate Expansion Desk SCSI Disk Device

      Drive: G:
      Model: HL-DT-ST DVD-RAM GH22NS30
     Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.16299.0579 (English), 7/18/2018 04:11:27, 116736 bytes



	
Code:
	
Event[3469]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2019-06-14T20:37:31.523
  Event ID: 140
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: I:, DeviceName: \Device\HarddiskVolume15.
(A device which does not exist was specified.)




	
Code:
	
Event[7076]:
  Log Name: System
  Source: User32
  Date: 2019-07-14T16:43:09.857
  Event ID: 1073
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-21-1826033184-2796454349-1185601217-1001
  User Name: DESKTOP-T8OPRMK\vicpu
  Computer: DESKTOP-T8OPRMK
  Description: 
The attempt by user DESKTOP-T8OPRMK\vicpu to restart/shutdown computer DESKTOP-T8OPRMK failed



	
Code:
	
Event[3539]:
  Log Name: System
  Source: Disk
  Date: 2019-06-15T10:35:56.773
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
An error was detected on device \Device\Harddisk4\DR5 during a paging operation.

Event[3540]:
  Log Name: System
  Source: Disk
  Date: 2019-06-15T10:35:56.773
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
An error was detected on device \Device\Harddisk4\DR5 during a paging operation.



	
Code:
	
Event[1217]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2019-05-31T11:31:09.561
  Event ID: 98
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
Volume C: (\Device\HarddiskVolume3) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.



	
Code:
	
Event[1104]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-31T09:31:00.890
  Event ID: 130
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The file system structure on volume H: has now been repaired.

Event[1105]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-31T09:32:03.734
  Event ID: 130
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The file system structure on volume H: has now been repaired.

Event[1106]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-31T09:32:03.748
  Event ID: 130
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The file system structure on volume H: has now been repaired.

Event[1107]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-31T09:32:03.748
  Event ID: 130
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The file system structure on volume H: has now been repaired.

Event[1108]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-31T09:32:03.749
  Event ID: 130
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The file system structure on volume H: has now been repaired.

Event[1109]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-31T09:32:47.765
  Event ID: 130
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The file system structure on volume H: has now been repaired.



	
Code:
	
Event[1079]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2019-05-30T21:56:17.904
  Event ID: 98
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
Volume H: (\Device\HarddiskVolume14) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.



	
Code:
	
Event[1083]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-30T21:56:47.243
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
A corruption was discovered in the file system structure on volume H:.

Die Masterdateitabelle (MFT) beinhaltet einen beschädigten Dateidatensatz. Die Dateireferenznummer ist 0x1000000000027. Der Name der Datei ist "\$RECYCLE.BIN\S-1-5-21-3795879806-1195599964-868843373-1000".



	
Code:
	
Event[6853]:
  Log Name: System
  Source: Tcpip
  Date: 2019-07-14T11:06:40.616
  Event ID: 4229
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
TCP/IP has detected high memory utilization and has terminated some existing connections to  maintain system stability.



	
Code:
	
Event[1100]:
  Log Name: System
  Source: Tcpip
  Date: 2019-05-31T09:30:36.406
  Event ID: 4229
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
TCP/IP has detected high memory utilization and has terminated some existing connections to  maintain system stability.



	
Code:
	
Event[6744]:
  Log Name: System
  Source: EventLog
  Date: 2019-07-14T10:49:04.545
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
The previous system shutdown at 10:45:56 on ?14.?07.?2019 was unexpected.



	
Code:
	
Event[6757]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-07-14T10:48:54.854
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



	
Code:
	
Event[6684]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-07-07T19:59:43.644
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



	
Code:
	
Event[6672]:
  Log Name: System
  Source: EventLog
  Date: 2019-07-07T19:59:52.814
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
The previous system shutdown at 11:58:24 on ?06.?07.?2019 was unexpected.



	
Code:
	
Event[6191]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-07-04T10:40:34.952
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



	
Code:
	
Event[6186]:
  Log Name: System
  Source: volmgr
  Date: 2019-07-04T10:40:34.696
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
Crash dump initialization failed!



	
Code:
	
Event[5913]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-07-04T08:07:38.705
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



	
Code:
	
Event[5893]:
  Log Name: System
  Source: EventLog
  Date: 2019-07-04T08:07:47.726
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
The previous system shutdown at 09:47:48 on ?04.?07.?2019 was unexpected.



	
Code:
	
Event[5867]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-07-04T09:47:37.722
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



	
Code:
	
Event[5854]:
  Log Name: System
  Source: EventLog
  Date: 2019-07-04T09:47:48.930
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
The previous system shutdown at 09:30:19 on ?04.?07.?2019 was unexpected.



	
Code:
	
Event[5815]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-07-04T09:30:10.465
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



	
Code:
	
Event[5802]:
  Log Name: System
  Source: EventLog
  Date: 2019-07-04T09:30:19.456
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
The previous system shutdown at 09:09:54 on ?04.?07.?2019 was unexpected.



	
Code:
	
Event[5762]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-07-03T22:29:45.125
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



	
Code:
	
Event[5749]:
  Log Name: System
  Source: EventLog
  Date: 2019-07-03T22:29:54.430
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
The previous system shutdown at 19:58:12 on ?03.?07.?2019 was unexpected.



	
Code:
	
Event[5667]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-07-03T19:58:00.800
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: DESKTOP-T8OPRMK
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



	
Code:
	
Event[5647]:
  Log Name: System
  Source: EventLog
  Date: 2019-07-03T19:58:12.073
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-T8OPRMK
  Description: 
The previous system shutdown at 19:53:45 on ?03.?07.?2019 was unexpected.