HP Pavilion G6 1371EA running extremely slow


  1. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
       #1

    HP Pavilion G6 1371EA running extremely slow


    Apologies if this seems a bit prematurely but I would like to get ready before diagnosing the laptop.
    My daughter’s laptop is running extremely slow, so slow I could not connect to it though TeamViewer. She will be bringing it to me on Sunday. I believe it has been updated from Windows 7 Home Premium to Windows 10 Home.
    In readiness to Sunday I would like to know what to diagnose first and what other diagnostics I should be doing to establish what is causing it to be so slow.
    Any help will be most appreciated.
      My Computers


  2. Posts : 173
    Windows 10 64bit
       #2

    Is the laptop just slow on the internet or is it slow all the time? For example when she clicks on anything it takes forever for that program or item to open? If it is slow all the time she might have a failing hard drive. The Seagate drives that HP puts in their laptops fail quite a bit. I replace a lot of them. There should be a hardware test that you can run on the laptop. If you can not find it then you can go to whoever the manufacturer of the hard drive is and download their free diagnostic tool. Run that and it will tell you if the drive is good or bad. That is where I would start. If it's just the internet that is slow then let us know and we can try other things.
      My Computer


  3. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
    Thread Starter
       #3

    The laptop is slow all the time not the internet connection.

    Have ordered a WesternDigital WDS500G2B0A WD Blue 3D NAND Internal SSD 2.5 Inch SATA, 500 GB in anticipation.
    Last edited by scopio; 29 May 2019 at 14:57.
      My Computers


  4. Posts : 456
    Windows 10 Pro
       #4

    Well it's not fast to start with lol. It does have a dual core processor in it...

    If you can get to the cpu, you might be able to swap it & the ram sticks out.

    Here's one option.
    Access denied
    Last edited by vgchat; 29 May 2019 at 19:04.
      My Computers


  5. Posts : 9,792
    Mac OS Catalina
       #5

    Start with a clean install. A SSD will help if she is on the go. The Crucial BX series are worth the price and are pretty solid.
      My Computer


  6. Posts : 173
    Windows 10 64bit
       #6

    scopio said:
    The laptop is slow all the time not the internet connection.

    Have ordered a WesternDigital WDS500G2B0A WD Blue 3D NAND Internal SSD 2.5 Inch SATA, 500 GB in anticipation.
    You're on the right track. Definitely sounds like a failing hard drive.
      My Computer


 

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