pc 100% disc issue - impossibly slow. windows pro 10 on dell optiplex

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  1. Posts : 517
    Windows 7 Home Premium x64
       #21

    yvonne88 said: View Post
    sorry - I've been busy. I will try on Thursday. I did run cc cleaner and avg found a few viruses and moved them to quarantine. It has been operating at around 49% now so it is a bit better.
    also download and run the Speccy tool to determine the full specs of the Dell Optiplex 360 machine (and post a screenshot of Speccy) - need to look at the "Storage" section of Speccy which will show the model # of the hard drive

    by the way - SSD = solid state drive < this runs much faster & quieter than standard hard disk drives
      My ComputersSystem Spec

  2.    #22

    dalchina said: View Post
    Hi, there are many possible causes- noted System is responsible for the high disk usage.

    Also noted you said


    a. Please post a screenshot of your Update History.
    b. How much free space do you have on C: ?

    c. Please boot to Safe Mode. Check your disk usage and post the result.
    Hopefully it will then be low.

    d. If so, run
    chkdsk c: /scan
    from an admin command or Powershell prompt
    and post the result. (Note this is just a test- it fixes nothing).

    e. If this fails, run
    chkdsk c: /f
    Your PC will probably need to reboot, and this could take a long time to complete.

    To examine how System is using your disk try Process Explorer (free from MS):
    Attachment 229000
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    I restarted in safe mode and activated task manager. Unfortunately the only information provided was CPU (0-1%) and MEMORY (15-16%) Did I do something wrong here?

    CHK SCAN:
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    scan didn't seem to fail so I skipped the next step but I did run the process registry:
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    I think I'm caught up now. I hope you are still with me. sorry it took so long.

    - - - Updated - - -

    dalchina said: View Post
    Thanks. The first tells me you are installing an update of some kind. Please post a screenshot of your Update History to see if this gives a clue- for example, if an upgrade fails, it repeated downloads and tries to install- which is frustrating.

    The second looks puzzling as the disk usage is 100%, but little shown.

    The third- service host- needs expansion, and probably a tool like Process Explorer to find out what is actually happening. svchost.exe does many things.

    Perhaps the update has now completed - what is your Windows version?
    Win key + r, winver

    At least it's not always 100% of anything..

    Still waiting for you to address my post #8, which primarily relates to the start of dealing with SFC /SCANNOW failing.
    windows 10 pro. version 1803. build 17134.590 (2018
    Last edited by yvonne88; 04 Apr 2019 at 11:56.
      My ComputerSystem Spec

  3.    #23

    Seems Windows Update is failing and you're on 1803.

    I restarted in safe mode and activated task manager. Unfortunately the only information provided was CPU (0-1%) and MEMORY (15-16%) Did I do something wrong here?
    Figures sound good- not sure what you were missing without a screenshot.

    chkdsk passed. Good. And from Speccy, disk is probably good.

    Process explorer- curiously the screenshot shows very low CPU usage... was that in normal or safe mode?
    - this would only be useful if CPU usage were high...
      My ComputersSystem Spec

  4.    #24

    erpster4 said: View Post
    also download and run the Speccy tool to determine the full specs of the Dell Optiplex 360 machine (and post a screenshot of Speccy) - need to look at the "Storage" section of Speccy which will show the model # of the hard drive

    by the way - SSD = solid state drive < this runs much faster & quieter than standard hard disk drives
    Click image for larger version. 

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      My ComputerSystem Spec

  5.    #25

    Noting
    the system file checker did say that it found corrupt files and that it was able to fix some but some were not able to be fixed.
    and that Windows Update seems to be failing, and that the disk is good, I suggest you try an in-place upgrade repair install.

    Alternatively you could attempt to upgrade, but I think for now, try an in-place upgrade repair install.
    Repair Install Windows 10 with an In-place Upgrade | Tutorials
    This keeps all progs, data and most settings.

    Short instructions:
    Download (1803) iso
    rt click, click Mount (Mount will not be avaialble if you have associated iso's with another prog)
    Open the new drive letter, double click setup.exe, follow the prompts.
      My ComputersSystem Spec

  6.    #26

    dalchina said: View Post
    Seems Windows Update is failing and you're on 1803.


    Figures sound good- not sure what you were missing without a screenshot.

    chkdsk passed. Good. And from Speccy, disk is probably good.

    Process explorer- curiously the screenshot shows very low CPU usage... was that in normal or safe mode?
    - this would only be useful if CPU usage were high...
    it was in normal mode

    - - - Updated - - -

    dalchina said: View Post
    Seems Windows Update is failing and you're on 1803.


    Figures sound good- not sure what you were missing without a screenshot.

    chkdsk passed. Good. And from Speccy, disk is probably good.

    Process explorer- curiously the screenshot shows very low CPU usage... was that in normal or safe mode?
    - this would only be useful if CPU usage were high...
    I couldn't figure out how to get a screen shot during safe mode that I could then paste in a word doc while in regular mode. It didn't have the column for Disc usage.
      My ComputerSystem Spec

  7.    #27

    You're correct that task manager in S Mode doesn't show disk activity:
    Click image for larger version. 

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    (I did that using PrtSc, then Paint to crop it and save it as an image file).

    Suggest you proceed with an in-place upgrade repair as above.

    Have you seen excessive CPU use again?
      My ComputersSystem Spec

  8.    #28

    dalchina said: View Post
    Noting

    and that Windows Update seems to be failing, and that the disk is good, I suggest you try an in-place upgrade repair install.

    Alternatively you could attempt to upgrade, but I think for now, try an in-place upgrade repair install.
    Repair Install Windows 10 with an In-place Upgrade | Tutorials
    This keeps all progs, data and most settings.

    Short instructions:
    Download (1803) iso
    rt click, click Mount (Mount will not be avaialble if you have associated iso's with another prog)
    Open the new drive letter, double click setup.exe, follow the prompts.
    thank you I will give a try now
      My ComputerSystem Spec

  9.    #29

    I suggest you opt NOT to receive updates during that- you can even disconnect your internet if you wish.
      My ComputersSystem Spec

  10.    #30

    Suggest you proceed with an in-place upgrade repair as above.

    Have you seen excessive CPU use again?[/QUOTE]

    I just checked in normal mode and it is about 10%



    and that Windows Update seems to be failing, and that the disk is good, I suggest you try an in-place upgrade repair install.

    Alternatively you could attempt to upgrade, but I think for now, try an in-place upgrade repair install.
    Repair Install Windows 10 with an In-place Upgrade | Tutorials
    This keeps all progs, data and most settings.

    Short instructions:
    Download (1803) iso
    rt click, click Mount (Mount will not be avaialble if you have associated iso's with another prog)
    Open the new drive letter, double click setup.exe, follow the prompts.[/QUOTE]

    already stuck on the first step! uefi settings not showing up under recovery advanced start. I did a little googleing and see that computer is in legacy mode. can i skip the disabling uefi mode

    do you think you can give me a link to this upgrade? I keep ending up to 1809 not 1803
      My ComputerSystem Spec


 
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