HP laptop pavillion 15 | intel core i3 before reset, AMD after reset

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  1. Posts : 9
    Windows 10 Pro 64-bit Version: 18329.1
       #1

    HP laptop pavillion 15 | intel core i3 before reset, AMD after reset


    Hello guys ok so i was having some problems with my computer and i just wanted a clean install windows 10! I didnt have any win 10 CD/USBs so I decided to buy a usb from amazon.

    USB bought: Amazon.com: Windows 10 64-bit Home and Pro Re-install, Recovery, Repair USB by RANDS

    ok so I wanted to mention before I proceed with my issue that i have a

    Device: HP Pavilion 15 Notebook PC
    CPU: Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz
    GPU: Intel(R) HD Graphics Family
    Bit type: 64 Bit

    I'm not sure what else i would need to add there. Ok I can proceed with my issue.

    After I reset my computer the name of the User when i go to C:\Users in the Explorer changed from MannysPC to jesus. idk if i should be concern about that but just wanted to put it here just in case. Also i had some brightness issues where the brightness would increase if I go to a page with a white background and decrease when I was in a page with a black background which i searched online and supposedly its an AMD feature called adaptive Brightness which i deffinitely dont have because i checked in the turn windows features on and off and i didnt see anything there, also that never happened to me before. Also when i download Applications sometimes i cant download 64bit apps even tho my laptop is a 64 bit laptop! It tells me i have a 32 bit

    I also wanted to add and this issue is probably my biggest issue is that my laptop doesnt fully turn off now when i go to start + power + shut down.

    It goes to the shutting down screen and turns off the screen but my power button and the wifi light on the wifi key is still on. I have to hold the power button to turn the light off! all this happened after the reset!

    if you guys need anymore information, have any questions that i can answer to get the help i need i'll be glad to answer them!
      My Computer


  2. Posts : 38,559
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Using the HP website search for: HP Pavilion 15 Notebook
    displayed 33 models

    Support Search Results | HP® Customer Support

    2) Open the HP website > support and drivers > enter the product or serial number > select the operating system > view drivers > post a URL or hyperlink into the thread

    3) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    4) There is a log collector used in another forum.
    Run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
      My Computer

  3. RoasterMen's Avatar
    Posts : 839
    Windows 10 LTSC
       #3

    There should be a sticker under your laptop that has the complete model number of your device.

    Use it as a basis for the drivers you are going to download.
      My Computer


  4. Posts : 9
    Windows 10 Pro 64-bit Version: 18329.1
    Thread Starter
       #4

    Link to HP driver downloads with the models and operating system

      My Computer


  5. Posts : 9
    Windows 10 Pro 64-bit Version: 18329.1
    Thread Starter
       #5

    Updated my computer spec listing
      My Computer


  6. Posts : 38,559
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    1) This is the link for the HP model: HP Pavilion 15-n030us Notebook PC
    HP Pavilion 15-n030us Notebook PC - Driver Downloads | HP® Customer Support

    2) Please update the specs with the RAM type: DDR3 versus DDR4

    3) When available please post the BETA log collector zip into this thread.

    4) Download and install if not already installed: HP support assistant
    Driver - HP Pavilion 15-n030us Notebook PC | HP® Customer Support

    5) Run the HP support assistant to see if it detects any needed updates > then perform applicable updates

    6) Download and install HP diagnostics Windows: (the right upper area of this link)
    HP PC Hardware Diagnostics | HP® Official Site

    7) Launch HP PC Hardware Diagnostics Windows 1.5.4.0
    Click system tests > system extensive test > run once > plan to run overnight > post an image of the test results into the thread

    8) Check the information about the battery and power cord recalls:
    HP Notebook PC AC Power Cord Safety Recall and Replacement Program Announced August 26, 2014 | HP® Customer Support
    HP Notebook Computer Battery Safety Recall and Replacement Program

    9) This will test most of the computer hardware.
    If you need to test components the testing can also be performed using the HP diagnostics Windows.
    If you need to test RAM this can be performed using the onboard HP UEFI hardware diagnostics.
    Power on the computer and repetitively click the F2 key to open the HP UEFI diagnostics.
    Run the RAM testing overnight.

    10) The logs collected using the BETA log collector can be troubleshooted.

    11) The Windows version that was installed was an insiders version: 18329.1
    These versions are for testing purposes.
    For problems you can use the feedback:
    Good feedback makes Windows better | Windows 10 Insider Previews

    12) This product I'm not familiar with:
    Amazon.com: Windows 10 64-bit Home and Pro Re-install, Recovery, Repair USB by RANDS

    Windows 10 iso are free and can be used to repair operating systems:
    Download Windows 10
    Download Windows 10 ISO File | Tutorials
      My Computer


  7. Posts : 9
    Windows 10 Pro 64-bit Version: 18329.1
    Thread Starter
       #7

    ok I got the beta log zip
    DESKTOP-F14IQ37-(2019-02-04_23-32-06).zip
      My Computer


  8. Posts : 38,559
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    1) Download and install: Everything:
    voidtools

    2) Use Everything to search for: WFP-20190126-2146.dmp
    3) Zip the file > post a share link into the thread using one drive, drop box, or google drive

    Code:
    WFP-20190126-2146.dmp 1/26/2019 9:46:27 PM    799.58
    4) Open administrative command prompt and type or copy and paste:
    5) sfc /scannow
    6) dism /online /cleanup-image /restorehealth
    7) chkdsk /scan
    8) wmic RecoverOS set AutoReboot = False
    9) net user
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) reinstall the BIOS:
    Driver - HP Pavilion 15-n030us Notebook PC | HP® Customer Support

    12) For notebooks you can temporarily turn off hibernation to see if it makes any impact.
    It's best to have hibernation working so that open files are not lost when battery power is low.

    13) Open administrative command prompt and type or copy and paste:
    14) powercfg /A
    15) powercfg /waketimers
    16) powercfg /lastwake

    17) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    18) Evaluate the notebook with hibernation and Windows fast startup off with this administrative command prompt command:
    19) Powercfg -h off

    20) When testing has been completed turn hibernation back on using this command:
    21) Powercfg -h on


    Code:
    Event[1395]:
      Log Name: System
      Source: ACPI
      Date: 2019-02-04T23:09:21.331
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-F14IQ37
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

    Code:
    Problem signature:
    P1: Corruption
    P2: 0x8007000d
    P3: onecoreuap\base\appmodel\search\search\ytrip\tripoli\inverted\decodinglayerpages.h
    P4: 609
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2C4.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2F4.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Corruption_5131f17a98ee70a89b209915309197fc58f1203c_00000000_cab_9dcf4c21-891d-4b32-b093-f479959edf0a\WPR_initiated_DiagTrackMiniLogger_OneTrace User Logger 20190112 1 Event Collector_0_inject.etl
    \\?\C:\ProgramData\Microsoft\Search\Data\Temp\usgthrsvc\WERDE30.tmp.etl
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Corruption_5131f17a98ee70a89b209915309197fc58f1203c_00000000_cab_9dcf4c21-891d-4b32-b093-f479959edf0a\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
    \\?\C:\ProgramData\Microsoft\Search\Data\Temp\usgthrsvc\WERDE31.tmp.etl
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE3D.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDEAC.tmp.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF89.tmp.mdmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Corruption_5131f17a98ee70a89b209915309197fc58f1203c_00000000_cab_9dcf4c21-891d-4b32-b093-f479959edf0a\memory.hdmp
    \\?\C:\ProgramData\Microsoft\Search\Data\Temp\usgthrsvc\WERE789.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Corruption_5131f17a98ee70a89b209915309197fc58f1203c_00000000_cab_9dcf4c21-891d-4b32-b093-f479959edf0a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 9dcf4c21-891d-4b32-b093-f479959edf0a
    Report Status: 268435552
    Hashed bucket: 1d41669244220aabdaedbfb0fb2b6233
    Cab Guid: 0

    Code:
    Event[714]:
      Log Name: Application
      Source: Microsoft-Windows-Search
      Date: 2019-02-03T13:07:56.211
      Event ID: 7042
      Task: Search service
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-F14IQ37
      Description: 
    The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
    
    Details:
    	The content index catalog is corrupt.   0xc0041801 (0xc0041801)
    Last edited by zbook; 05 Feb 2019 at 00:21.
      My Computer


  9. Posts : 9
    Windows 10 Pro 64-bit Version: 18329.1
    Thread Starter
       #9
      My Computer


  10. Posts : 38,559
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    For an insiders edition you can use the Microsoft feedback.

    Alternatively you can clean install the latest non-insiders version: 1809 or 17763

    There was no definitive misbehaving driver in the live kernel dump file.

    The logs displayed corruption of the Windows search service early after the installation of the new operating system.

    Windows may have already fixed the problem with search.

    In the left lower corner search type: troubleshoot > run the search troubleshooter and see whether there are any remaining problems.

    For the users if you did not create the user then perform a clean install.

    If there are alternative users on the computer you can switch users to see whether there are are or are not problems with the different users.
      My Computer


 
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