Random freeze preceeded by sudden speaker static


  1. Posts : 3
    Windows 10 x64 build 1809
       #1

    Random freeze preceeded by sudden speaker static


    Hello.

    I've been dealing with random freezes on my PC for just over a month now. At the moment, it happens about every 3-4 days, though initially it was about once a week or so (first 3 times: Nov 9th, 17th, 26th). While the first handful of freezes were during idling, it has since begun happening during use (I ran some videos on repeat for a few days when not using the PC to see if it only occurred during idling and eventually it crashed again anyway). It also crashes after about 30-45 minutes of use after being powered down for more than 2 hours. All crashes have required the reset button be pushed in order to recover. I do hear a bit of a whirling noise from a fan, but I'm not wholly sure if I'm just oversensitive to any sounds that are noticeable from the PC, or if it is a new sound.

    So far I have troubleshooted by:

    1) Disconnected a new APU that I had attached the week prior to the first crash as well as uninstalling all software associated with it.

    2) Ran an AVG full system scan, finding nothing.

    3) Installed NZXT CAM to keep track of temperature and power use, running it 24/7. CPU temps max at ~40 C, GPU at about 30-35 C, and both have been well under those temps when running at time of freeze.

    4) Installed newest AMD video drivers. This ended up eventually causing a BSOD crash, but it recovered without any repeat.

    5) Ran AMD driver cleanup program, reinstalled newest driver.

    6) Disconnected external drives due to Event Viewer displaying errors reading one of the drives just prior to a pair of crashes.

    6) Ran Diskcheck for all 3 hard drives. Fixed some errors on the external drives, but crashing has continued whether unplugged or not. ETA: I also ran a sfc/scannow check for the internal drive with no errors found.

    7) Updated ALL drivers and deleted all out-of-date drivers.

    8) Updated to build 1803 and then 1809.

    9) Ran built in windows memory check. No errors found on extensive scan.

    10) Ran MalwareBytes full system scan in safe mode. Nothing found.

    After the lastest freeze, which occurred about 2 hours ago, I disabled Intel Turbo Boost Technology in BIOS settings, though I don't expect that to do much, considering there's no sign of overheating or power problems per CAM (though I'm not sure if any of the crashes have occurred during moments of overclocking, as haven't really paid attention).

    At this point, the one option I appear to have left is a clean install of win10, but I don't have much interest in doing that if the problem is hardware, even though all tests seem to indicate everything is fine. There's been no sign of data loss or other damage due to the freezes & hard resets, so at this point it is primarily a nuisance and not a major issue, so I really want to make sure that really is the last option remaining.

    Is there any suggestions on causes I haven't checked for yet? Should I bother with waiting to see if disabling Turbo Boost fixes the problem?

    Thanks for any help!
    Last edited by Leafsdude; 10 Dec 2018 at 22:48.
      My Computer


  2. Posts : 404
    win10 home
       #2

    Check your Reliability History back to the first occurrence and see what red flag is there,hardware,software,Windows or a combination.View the "tech details" which should give details on a specific event and enough information to hopefully find the culprit.
    Freezing is often caused by TDR [timeout detection and response] which is graphic card related and MIGHT be temporarily fixed by resetting the graphics driver using win+ctrl+shift+b keys,this causes a minor screen flicker.
    There is a registry method,the key is;
    hklm\system\controlset001\control\graphicsdrivers
    and the default setting is 2secs,changing it to e.g. 10 secs might fix it.
    Reg editing is at your own risk.
    Also check DXDIAG and go through each page sequentially,there could be some info there.
      My Computer


  3. Posts : 3
    Windows 10 x64 build 1809
    Thread Starter
       #3

    joeandmarg0 said:
    Check your Reliability History back to the first occurrence and see what red flag is there,hardware,software,Windows or a combination.View the "tech details" which should give details on a specific event and enough information to hopefully find the culprit.
    Freezing is often caused by TDR [timeout detection and response] which is graphic card related and MIGHT be temporarily fixed by resetting the graphics driver using win+ctrl+shift+b keys,this causes a minor screen flicker.
    There is a registry method,the key is;
    hklm\system\controlset001\control\graphicsdrivers
    and the default setting is 2secs,changing it to e.g. 10 secs might fix it.
    Reg editing is at your own risk.
    Also check DXDIAG and go through each page sequentially,there could be some info there.
    Thanks for the suggestions.

    My reliability history only goes back the last 4 days (one error: "Windows Shell Experience Host stopped responding and was closed" but it doesn't correspond to any freeze, so I'm not sure if that suggests anything or not). I assume when I ran the 1809 update it reset. Is it possible to retrieve this info, or is it lost to the ether? I did check prior to updating and didn't really notice any obvious pattern (most of what showed up was just "Windows has recovered from unexpected shutdown", which is pretty useless for troubleshooting), but it'd still be good to take another glance so I can post that info.

    As for the TDR, is win+ctrl+shift+b & the registry key two separate methods of the same action? Just wondering if I should do one and then the other, or just choose one method and if it still freezes, move on to other options. ETA: Nevermind, I understand now: the former is a driver/device reset after a freeze has happened, and the other is a reset to the duration of the default check by windows for (I assume?) auto reset). Is it still recommended to do the 10 second reset as well, or is it likely that, if a win+ctrl+shift+b reset fails, the registry edit will also do no good?

    I've gone through DXDIAG and everything seems to check out. One thing, though: my video card has sound output which means it has an audio driver of its own. Could it be conflicting with the on-board driver? I've included the saved text document as well, as there may be something else obvious in there that I'm not noticing, as I've never troubleshooted with this particular program before:

    DxDiag.txt

    PS. I forgot to mention in my OP: as I was unaware of the default short period of them being kept, I don't have any system restore options that date back to before the beginning of problems, hence why I never went that root, just in case someone thinks of making that suggestion.
      My Computer


 

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