Very slow shutdown


  1. sparkie26
    Posts : 1
    windows 10
       New #1

    Very slow shutdown


    I recently built a new system. only installed the latest version of windows that is out. Booted up into windows in 25 to 30 seconds but shutdown takes around 5 mins. 1.30 to get to blue shutdown screen. 1 min there. screen goes off then 2.30 for the fans to go off then power down.

    Help Please. I have did nearly everything i can find to do to fix this issue.

    ASUS X470 PRIME X470-PRO Motherboard.
    AMD Ryzen 7 2700X 8-Core 20 MB Cache 105 W CPU with Wraith Prism Cooler.
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit.
    Crucial MX500 CT500MX500SSD4 500 GB Internal SSD (3D NAND, SATA, M.2 Type 2280SS).
    SAPPHIRE Pulse Radeon RX 580 8G GDDR5 Dual HDMI/DVI-D/Dual DP Graphics Card - Black.
    XFX 650 pro Psu.
      My Computer
    Quote Quote

  3. chad7550662
    Posts : 15
    Windows 10 Home 64 bit
       New #2

    Did you download the chipset drivers from Asus?

    PRIME X470-PRO Driver & Tools | Motherboards | ASUS USA
      My Computer
    Quote Quote

  4. zinou
    Posts : 897
    windows 10
       New #3

    Hi @sparkie26 and welcome to tenforums.

    5 min to shut down the system is a huge time even for a less powerful machine!

    In order to troublehoot this issue, you need to record a shutdown trace using Windows Performance Recorder;


    • Download and Install windows Performance Toolkit https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install . Choose the package corresponding to your Windows version.
    • Record a trace using Windows Performance Recorder using these options: https://jpst.it/1rRL5
    • When you are prompted to choose where to save the trace file, it's better to save it in an external storage (USB stick or Disk).
    • Compress the resulting file (Important)
    • Share it through Dropbox, google drive or any other file sharing platform.


    I'll analyze your tracefile and give you a feedback.
      My Computer
    Quote Quote

 

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