Laptop battery not charging

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  1. Posts : 15
    Windows Ten Home

    Laptop battery not charging

    This is yet another issue I am experiencing after the 1809 fall update, nothing else in my system has been changed other than the installation of the 1809 fall update, so I am confident it's at the root of the problem.

    Let me first state I never use my battery, ever, and it always stays at 100% full charge, but after the 1809 update the battery's charge has slowly been depleting (currently 93%) and is "Not charging" and the battery indicator light stays illuminated 24/7 even when the laptop is off, this was never the case before the 1809 update.

    Anyone have a remedy or a fix for this issue? Thanks.
      My Computer

  2. Posts : 31,604
    10 Home x64 (22H2) (10 Pro on 2nd pc)

    Your specs say you have an ASUS N73JQ. Check your ASUS Battery Health Charging settings, the upgrade may have switched it to 'Balanced mode' which aims to extend the battery life by only charging if the charge drops below 80%.
      My Computers

  3. Posts : 15
    Windows Ten Home
    Thread Starter

    Thank you for your reply, Bree. The 1809 update did switch my power plan to "Balanced mode" and I had to switch it back to "My custom plan". I have all the battery saving features either a) disabled or b) set to their lowest setting.
      My Computer

  4. Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit

    Additionally, it appeared the update was causing  computers' processors to overexert themselves, resulting in a lower  battery life for laptops. The excessive processor use appears to result  from compatibility issues with the Intel Display Audio drivers running  with some Intel processors, and  Microsoft is aware of the issue.  The company is now blocking downloads of the new update on potentially  affected machines until the correct drivers are installed.   "We recommend that you do not attempt to manually update to Windows 10,  version 1809, using the Update Now button or the Media Creation Tool  from the Microsoft Software Download Center until newer Intel device  drivers are available with the update," Microsoft said on a support  page.
    Windows 10 users report deleted files and lower battery life after installing latest update - Business Insider

    A rollback can be performed within 10 days of the installation:
    Go Back to the Previous Version of Windows in Windows 10 | Windows 10 Tutorials
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  5. Posts : 15
    Windows Ten Home
    Thread Starter

    Thanks zbook, unfortunately I am past the 10 day rollback period. I guess I will just have to live with 1809 and all its "quirks".
      My Computer

  6. Posts : 11
    Windows 10 1803

    all the notebooks at work , HP 9470/80, 840G1-G4 , have never shown 100% charge. They all show around 95-97% maybe some as low as 93%. That's why it says "not charging" ..the battery is charged. It should say "plugged in and not charging" . what you should do is go on battery and let the notebook run down to 30% or so and then see if the notebook charges back up. If yours displayed 100% , I have never seen that before. Not even when we had Dells.
      My Computer

  7. Posts : 1,871
    W10 pro x64 20H2 Build 19042.610

    Doesn't the battery light illuminate when a laptop is in 'Sleep' or 'Hibernate' and that process slowly depletes the battery.

    Might be worth checking the power options and checking that sleep or hibernate is not enabled somewhere.
      My Computer

  8. Posts : 2,728
    Windows 10

    It is not specifically a 1809 problem I had it with 1803, stuck on 90% charge.
    I corrected the problem during 1803. Nothing changed with 1809.

    Battery capacity does degrade over time, mine is about -8% per year.

    I did all the things listed, can't pinpoint what actually worked. Unstuck something somewhere ??

    There are several things you can try.
    1) Calibrate your battery.
    2) Disconnect battery for a while and reconnect it.
    3) Uninstall manufacturers application temporarily, install again or not, called Eco Utility on mine.
    4) In the one Power Plan (Balanced) reset to defaults.
    5a) Unplug charger lead, run down battery, plug in charger again.
    5b) Switch off charger while charging, run down battery, switch charger back on.

    Action 2) Battery, on mine can be done by a pinhole reset on the underneath, or entering the UEFI and switching off battery for servicing. Yours probably differs.
      My Computer

  9. Posts : 31,604
    10 Home x64 (22H2) (10 Pro on 2nd pc)

    Mooly said:
    Doesn't the battery light illuminate when a laptop is in 'Sleep' or 'Hibernate' and that process slowly depletes the battery. Might be worth checking the power options and checking that sleep or hibernate is not enabled somewhere.
    Should only be using power in Sleep, the power light generally will slowly pulse to show that the PC is sleeping.

    Hibernate uses no power at all. In fact I have in the past hibernated a laptop and swapped out the HDD so I could put in a spare to do test installs. On replacing the original it resumed from hibernation as if nothing had happened.
      My Computers

  10. Posts : 1,871
    W10 pro x64 20H2 Build 19042.610

    Thanks Bree I never use either normally and wasn't sure... yes on my Dell it does pulse in sleep. It boots so quickly there is no real need to use it though.
      My Computer


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