Laptop shuts down completely even after hitting restart.

maka · 03 Oct 2018

Hi folks,
I have a Lenovo Ideapad Z580 laptop having I3-3120M CPU which runs Windows 10 Home edition. Recently I have came across a bizarre problem, I found that the restart option in my system is not working.
1. Whenever I hit restart the system shuts down completely instead of restarting and I have make a manual restart thereafter
2 Now, If I restart the laptop immediately after shutting down, the programs which were running before hitting 'restart' continue to run even after rebooting the laptop. But if I hard restart the Laptop after few minutes, the apps which were running before restart will no longer run after restart and laptop restarts normally.
3. Also, same goes for the sleep, the Laptop not going into sleep mode and shuts down completely.
4. Other functions of Laptop including shutdown and booting are working normally.
I formatted the Windows partition of my HDD completely from Command Prompt, and reinstalled the windows but the problem still persists. Also while installation whenever the system reboots itself automatically, it shuts down and I need to reboot it manually to resume the installation.

nIGHTmAYOR · 03 Oct 2018

i can think of 2 reasons :

1 - You have "Fast Startup" On , where you go to Power Options > Choose What Closing The Lid Does > Change Settings That Are Currently Unavailable > Untick "Turn On Fast Startup" > Apply

2 - You have a moded graphics driver or one that is running in compatibility mode , those usually have problems with sleep / hibernation / restarts , so seek an update or Microsoft generic drivers

maka · 04 Oct 2018

nIGHTmAYOR said:

i can think of 2 reasons :

1 - You have "Fast Startup" On , where you go to Power Options > Choose What Closing The Lid Does > Change Settings That Are Currently Unavailable > Untick "Turn On Fast Startup" > Apply

2 - You have a moded graphics driver or one that is running in compatibility mode , those usually have problems with sleep / hibernation / restarts , so seek an update or Microsoft generic drivers

Hi,
Thanks for a such a quick reply, I have checked your first point and followed the instructions by unchecking the 'Fast start up' option, but the problem remains as it is. I request you to elaborate your second point, also if you need details about System I'm attaching the 2 text files of my Sys Info & Dxdiag.

CountMike · 05 Oct 2018

Try running this line %windir%\System32\shutdown.exe -R -F -T 00 it's one shot deal but see what happens.

zbook · 05 Oct 2018

Code:

Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

1) Are you considering upgrading to Windows 10 1809?
2) Have you backed up all important files to another drive or to the cloud?
3) Have you made a backup image?
Macrium Software | Your Image is Everything
Backup and Restore with Macrium Reflect | Windows 10 Tutorials

4) Upgrading to Windows 1809 with the MCT downloaded to the desktop should fix any problems in the registry and return operating system customizations to default settings. This would allow you to see if it fixes the underlying problem and if it does not to have a baseline in the troubleshooting.

Download Windows 10

5) Run the BETA log collector and post a zip into this thread while there are log files that can be troubleshooted.
There are two log collectors: DM and BETA.
The BETA log collector is near the bottom of this web page:
BSOD - Posting Instructions - Windows 10 Forums
Use extract all > open)

6) After posting the log collector zip open administrative powershell and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /restorehealth
9) chkdsk /scan
10) powercfg /A
11) powercfg /waketimers
12) powercfg /lastwake
13) powercfg /devicequery wake_armed
14) powercfg -h off
15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
16) shutdown /s

17) Report into the thread if there is any change with hibernation disabled.

18) There is a tool which can be used to evaluate the boot or hibernation:
Windows performance recorder (WPR)
Tracings can be made but it may take time to find someone that is able to interpret the tracings.
Windows performance recorder - Microsoft Community

maka · 06 Oct 2018

CountMike said:

Try running this line %windir%\System32\shutdown.exe -R -F -T 00 it's one shot deal but see what happens.

Hi,

Thanx for your response, I have tried the command in Run dialogue box but again the Laptop failed to restart on its own, I restarted it manually.

maka · 06 Oct 2018

zbook said:

Code:

Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

1) Are you considering upgrading to Windows 10 1809?
2) Have you backed up all important files to another drive or to the cloud?
3) Have you made a backup image?
Macrium Software | Your Image is Everything
Backup and Restore with Macrium Reflect | Windows 10 Tutorials

4) Upgrading to Windows 1809 with the MCT downloaded to the desktop should fix any problems in the registry and return operating system customizations to default settings. This would allow you to see if it fixes the underlying problem and if it does not to have a baseline in the troubleshooting.

Download Windows 10

5) Run the BETA log collector and post a zip into this thread while there are log files that can be troubleshooted.
There are two log collectors: DM and BETA.
The BETA log collector is near the bottom of this web page:
BSOD - Posting Instructions - Windows 10 Forums
Use extract all > open)

6) After posting the log collector zip open administrative powershell and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /restorehealth
9) chkdsk /scan
10) powercfg /A
11) powercfg /waketimers
12) powercfg /lastwake
13) powercfg /devicequery wake_armed
14) powercfg -h off
15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
16) shutdown /s

17) Report into the thread if there is any change with hibernation disabled.

18) There is a tool which can be used to evaluate the boot or hibernation:
Windows performance recorder (WPR)
Tracings can be made but it may take time to find someone that is able to interpret the tracings.
Windows performance recorder - Microsoft Community

Hi,
Thanx for your response, I have formatted my C drive and reinstalled the Windows, but still the problem remains as it is. I have followed ur instructions and restarted the Laptop but the issue is still there. I have attached the files for your help.

zbook · 06 Oct 2018

What is the age of the notebook?
Which components are original and which parts were added at a later time or replaced?
When were the RAM modules added?

Perform the following steps:

1) Run HD Tune: (free edition) (all drives)
Post images in the thread for results on these tabs for each drive:
a) Health (SMART)
b) Benchmark
c) Full error scan
How to Upload and Post Screenshots and Files at Ten Forums | Windows 10 Tutorials

2) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 8 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM | Windows 10 Tutorials

3) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
Run this command on all partitions using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable partition.
This may take many hours so plan to run overnight.

C:\WINDOWS\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

4) Use the txt and images in this thread to find the chkdsk reports in the event viewer > copy and paste > notepad > post share links into the thread using one drive, drop box, or google drive

Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials

5) Open disk management > widen each of these two columns: Status and Volume > make sure the characters in each row are in full view and that none of the letters are cut off > post an image into the thread

Disk Management - How to Post a Screenshot of | Windows 10 Tutorials

6) Open administrative command prompt and copy and paste this command:

Code:

diskpart
list disk
list volume
select disk 0
list partition
select partition 1
detail partition
select partition 2
detail partition
select partition 3
detail partition
select partition 4
detail partition
select partition 5
detail partition
select partition 6
detail partition
select partition 7
detail partition
select partition 8
detail partition
select partition 9
detail partition
select disk 1
detail disk
list partition
exit

7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

8) If the computer has Ccleaner (it is not necessary to install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

Code:

Event[4066]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2018-10-05T11:14:17.720
  Event ID: 98
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-M6KT8EE
  Description: 
Volume F: (\Device\HarddiskVolume13) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.

Code:

Event[4074]:
  Log Name: System
  Source: Disk
  Date: 2018-10-05T11:14:32.458
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-M6KT8EE
  Description: 
The device, \Device\Harddisk1\DR3, has a bad block.

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 158.8 GB
Total Space: 213.9 GB
File System: NTFS
      Model: ST500LT012-9WS142

      Drive: D:
 Free Space: 12.2 GB
Total Space: 213.7 GB
File System: NTFS
      Model: ST500LT012-9WS142

      Drive: E:
 Free Space: 7.3 GB
Total Space: 10.6 GB
File System: NTFS
      Model: ST500LT012-9WS142

      Drive: G:
      Model: HL-DT-ST DVDRAM GT80N
     Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.17134.0137 (English), 6/14/2018 21:36:47, 159744 bytes

Code:

Description    Disk drive
Manufacturer    (Standard disk drives)
Model    ST500LT012-9WS142
Bytes/Sector    512
Media Loaded    Yes
Media Type    Fixed hard disk
Partitions    9
SCSI Bus    0
SCSI Logical Unit    0
SCSI Port    0
SCSI Target ID    0
Sectors/Track    63
Size    465.76 GB (500,105,249,280 bytes)
Total Cylinders    60,801
Total Sectors    976,768,065
Total Tracks    15,504,255
Tracks/Cylinder    255
Partition    Disk #0, Partition #0
Partition Size    1,000.00 MB (1,048,576,000 bytes)
Partition Starting Offset    1,048,576 bytes
Partition    Disk #0, Partition #1
Partition Size    260.00 MB (272,629,760 bytes)
Partition Starting Offset    1,049,624,576 bytes
Partition    Disk #0, Partition #2
Partition Size    1,000.00 MB (1,048,576,000 bytes)
Partition Starting Offset    1,322,254,336 bytes
Partition    Disk #0, Partition #3
Partition Size    208.92 GB (224,328,922,112 bytes)
Partition Starting Offset    2,505,048,064 bytes
Partition    Disk #0, Partition #4
Partition Size    861.00 MB (902,823,936 bytes)
Partition Starting Offset    226,834,251,776 bytes
Partition    Disk #0, Partition #5
Partition Size    208.66 GB (224,051,331,072 bytes)
Partition Starting Offset    227,737,075,712 bytes
Partition    Disk #0, Partition #6
Partition Size    10.35 GB (11,114,905,600 bytes)
Partition Starting Offset    451,789,455,360 bytes
Partition    Disk #0, Partition #7
Partition Size    14.65 GB (15,727,591,424 bytes)
Partition Starting Offset    462,904,360,960 bytes
Partition    Disk #0, Partition #8
Partition Size    20.00 GB (21,474,836,480 bytes)
Partition Starting Offset    478,633,000,960 bytes

maka · 11 Oct 2018

Thanx Zbook for your elaborate reply, it's always pretty enlightening to learn new things.
While tweaking few things in my Laptop, I came to know that the my RAM slots behaving bizarrely. I recently upgraded my RAM from 4 GB to 8GB i.e I put 4 GB RAM's in both available slots. the things I observed as below:

#1. When I put any RAM only in lower slot the Laptop restarts properly, but it failed to boot after hibernation. i.e even after restarting, the screen remains dark. And it continues this until I replace the RAM stick (the one which I put in the lower slot) with another one or put the RAM in another slot.

#2. When I put the any one RAM in only upper slot, the laptop failed to restart even after choosing that option, but it wakes from the hibernation properly.

#3. When I put RAMs in both the slots, the laptop behaves in similar fashion as described above in Pt #2

#4. But whenever I put the Laptop in Sleep, it wakes up like as if it is restarted, i.e wakes up with a Lenovo logo.

Note: I have done the CHKDSK and SCANNOW tests also I tested the drives with HD Tune Application and nothing found abnormal. I formatted the HD drive completely with DISKPART command to remove any shred of doubt.

zbook · 11 Oct 2018

The RAM modules are mismatched.
The logs displayed that the drive has a bad block.
When available please post images of the step/test results in post # 8.

Laptop shuts down completely even after hitting restart.

Laptop shuts down completely even after hitting restart.

Update: