Windows 10: Laptop shuts down completely even after hitting restart.

Page 2 of 2 FirstFirst 12

  1. Posts : 7
    WINDOWS 10 HOME
    Thread Starter
       3 Days Ago #11

    zbook said: View Post
    The RAM modules are mismatched.
    The logs displayed that the drive has a bad block.
    When available please post images of the step/test results in post # 8.
    Pls find the images..

    Click image for larger version. 

Name:	ERROR SCAN_14-October-2018_00-07.jpg 
Views:	2 
Size:	251.2 KB 
ID:	208287

    Click image for larger version. 

Name:	13-October-2018_22-19.jpg 
Views:	17 
Size:	70.1 KB 
ID:	208288


    Click image for larger version. 

Name:	HEALTH_14-October-2018_00-06.jpg 
Views:	3 
Size:	99.8 KB 
ID:	208289


    Click image for larger version. 

Name:	Startup & recovery.jpg 
Views:	18 
Size:	55.3 KB 
ID:	208290


    Click image for larger version. 

Name:	Disk Management.jpg 
Views:	4 
Size:	164.8 KB 
ID:	208291

    Click image for larger version. 

Name:	MemTest86.jpg 
Views:	1 
Size:	1.69 MB 
ID:	208292



    Code:
    C:\Windows\system32>diskpart
    
    Microsoft DiskPart version 10.0.17134.1
    
    Copyright (C) Microsoft Corporation.
    On computer: DESKTOP-R6SD424
    
    DISKPART> list disk
    
      Disk ###  Status         Size     Free     Dyn  Gpt
      --------  -------------  -------  -------  ---  ---
      Disk 0    Online          465 GB  1024 KB
    
    DISKPART> list volume
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
      Volume 0     G                       DVD-ROM         0 B  No Media
      Volume 1         Windows      NTFS   Partition    500 MB  Healthy    System
      Volume 2     F                NTFS   Partition    243 GB  Healthy
      Volume 3     C                NTFS   Partition    216 GB  Healthy    Boot
      Volume 4     E   New Volume   NTFS   Partition   4999 MB  Healthy
    
    DISKPART> select disk 0
    
    Disk 0 is now the selected disk.
    
    DISKPART> list partition
    
      Partition ###  Type              Size     Offset
      -------------  ----------------  -------  -------
      Partition 1    Primary            500 MB  1024 KB
      Partition 2    Primary            243 GB   501 MB
      Partition 3    Primary            216 GB   244 GB
      Partition 0    Extended          5000 MB   460 GB
      Partition 4    Logical           4999 MB   460 GB
    
    DISKPART> select partition 1
    
    Partition 1 is now the selected partition.
    
    DISKPART> detail partition
    
    Partition 1
    Type  : 07
    Hidden: No
    Active: Yes
    Offset in Bytes: 1048576
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
    * Volume 1         Windows      NTFS   Partition    500 MB  Healthy    System
    
    DISKPART> select partition 2
    
    Partition 2 is now the selected partition.
    
    DISKPART> detail partition
    
    Partition 2
    Type  : 07
    Hidden: No
    Active: No
    Offset in Bytes: 525336576
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
    * Volume 2     F                NTFS   Partition    243 GB  Healthy
    
    DISKPART> select partition 3
    
    Partition 3 is now the selected partition.
    
    DISKPART> detail partition
    
    Partition 3
    Type  : 07
    Hidden: No
    Active: No
    Offset in Bytes: 262144000000
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
    * Volume 3     C                NTFS   Partition    216 GB  Healthy    Boot
    
    DISKPART> select partition 4
    
    Partition 4 is now the selected partition.
    
    DISKPART> detail partition
    
    Partition 4
    Type  : 07
    Hidden: No
    Active: No
    Offset in Bytes: 494864957440
    
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      ----------  ---  -----------  -----  ----------  -------  ---------  --------
    * Volume 4     E   New Volume   NTFS   Partition   4999 MB  Healthy
    
    DISKPART> select partition 5
    
    The specified partition is not valid.
    Please select a valid partition.
    
    There is no partition selected.
    
    DISKPART> detail partition
    
    There is no partition selected.
    Please select a partition and try again.
    
    DISKPART> select partition 6
    
    The specified partition is not valid.
    Please select a valid partition.
    
    There is no partition selected.
    
    DISKPART> detail partition
    
    There is no partition selected.
    Please select a partition and try again.
    
    DISKPART> select partition 7
    
    The specified partition is not valid.
    Please select a valid partition.
    
    There is no partition selected.
    
    DISKPART> detail partition
    
    There is no partition selected.
    Please select a partition and try again.
    
    DISKPART> select partition 8
    
    The specified partition is not valid.
    Please select a valid partition.
    
    There is no partition selected.
    
    DISKPART> detail partition
    
    There is no partition selected.
    Please select a partition and try again.
    
    DISKPART> select partition 9
    
    The specified partition is not valid.
    Please select a valid partition.


    Code:
    CHKDSK C DRV
    
    Checking file system on C:
    The type of the file system is NTFS.
    
    A disk check has been scheduled.
    Windows will now check the disk.                         
    
    Stage 1: Examining basic file system structure ...
      134912 file records processed.                                                         
    File verification completed.
      5066 large file records processed.                                    
      0 bad file records processed.                                      
    
    Stage 2: Examining file name linkage ...
      102 reparse records processed.                                       
      190384 index entries processed.                                                        
    Index verification completed.
      0 unindexed files scanned.                                         
      0 unindexed files recovered to lost and found.                     
      102 reparse records processed.                                       
    
    Stage 3: Examining security descriptors ...
    Cleaning up 518 unused index entries from index $SII of file 0x9.
    Cleaning up 518 unused index entries from index $SDH of file 0x9.
    Cleaning up 518 unused security descriptors.
    Security descriptor verification completed.
      27737 data files processed.                                            
    CHKDSK is verifying Usn Journal...
      37461224 USN bytes processed.                                                            
    Usn Journal verification completed.
    
    Stage 4: Looking for bad clusters in user file data ...
      134896 files processed.                                                                
    File data verification completed.
    
    Stage 5: Looking for bad, free clusters ...
      50792389 free clusters processed.                                                        
    Free space verification is complete.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     227265535 KB total disk space.
      23764052 KB in 100857 files.
         84456 KB in 27738 indexes.
             0 KB in bad sectors.
        247467 KB in use by the system.
         65536 KB occupied by the log file.
     203169560 KB available on disk.
    
          4096 bytes in each allocation unit.
      56816383 total allocation units on disk.
      50792390 allocation units available on disk.
    
    Internal Info:
    00 0f 02 00 5f f6 01 00 61 3d 04 00 00 00 00 00  ...._...a=......
    2b 00 00 00 3b 00 00 00 00 00 00 00 00 00 00 00  +...;...........
    
    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Code:
    CHKDSK F DRV
    
    Microsoft Windows [Version 10.0.17134.345]
    (c) 2018 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>chkdsk /r /v F:
    The type of the file system is NTFS.
    
    Chkdsk cannot run because the volume is in use by another
    process.  Chkdsk may run if this volume is dismounted first.
    ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.
    Would you like to force a dismount on this volume? (Y/N) y
    Volume dismounted.  All opened handles to this volume are now invalid.
    
    Stage 1: Examining basic file system structure ...
      256 file records processed.
    File verification completed.
      0 large file records processed.
      0 bad file records processed.
    
    Stage 2: Examining file name linkage ...
      1 reparse records processed.
      284 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      1 reparse records processed.
    
    Stage 3: Examining security descriptors ...
    Cleaning up 2 unused index entries from index $SII of file 9.
    Cleaning up 2 unused index entries from index $SDH of file 9.
    Cleaning up 2 unused security descriptors.
    Security descriptor verification completed.
      14 data files processed.
    
    Stage 4: Looking for bad clusters in user file data ...
      240 files processed.
    File data verification completed.
    
    Stage 5: Looking for bad, free clusters ...
      63840912 free clusters processed.
    Free space verification is complete.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     255486975 KB total disk space.
         49236 KB in 10 files.
            84 KB in 16 indexes.
             0 KB in bad sectors.
         74003 KB in use by the system.
         65536 KB occupied by the log file.
     255363652 KB available on disk.
    
          4096 bytes in each allocation unit.
      63871743 total allocation units on disk.
      63840913 allocation units available on disk.


    RAM Details
    Code:
    Memory SPD
    -------------------------------------------------------------------------
    
    DIMM #	1
    	SMBus address		0x50
    	Memory type		DDR3L
    	Module format		SO-DIMM
    	Manufacturer (ID)	Hyundai Electronics (AD00000000000000000000)
    	Size			4096 MBytes
    	Max bandwidth		PC3-12800 (800 MHz)
    	Part number		HMT351S6EFR8A-PB  
    	Serial number		177AF12E
    	Manufacturing date	Week 52/Year 13
    	Number of banks		8
    	Nominal Voltage		1.35 Volts
    	EPP			no
    	XMP			no
    	AMP			no
    JEDEC timings table		CL-tRCD-tRP-tRAS-tRC @ frequency
    	JEDEC #1		5.0-5-5-14-19 @ 380 MHz
    	JEDEC #2		6.0-6-6-16-22 @ 457 MHz
    	JEDEC #3		7.0-7-7-19-26 @ 533 MHz
    	JEDEC #4		8.0-8-8-22-30 @ 609 MHz
    	JEDEC #5		9.0-9-9-24-33 @ 685 MHz
    	JEDEC #6		10.0-10-10-27-37 @ 761 MHz
    	JEDEC #7		11.0-11-11-28-39 @ 800 MHz
    
    DIMM #	2
    	SMBus address		0x52
    	Memory type		DDR3
    	Module format		SO-DIMM
    	Manufacturer (ID)	Ramaxel Technology (7F7F7F7F43000000000000)
    	Size			4096 MBytes
    	Max bandwidth		PC3-12800 (800 MHz)
    	Part number		RMT3160ED58E9W1600
    	Serial number		440EB51A
    	Manufacturing date	Week 05/Year 13
    	Number of banks		8
    	Nominal Voltage		1.50 Volts
    	EPP			no
    	XMP			no
    	AMP			no
    JEDEC timings table		CL-tRCD-tRP-tRAS-tRC @ frequency
    	JEDEC #1		5.0-5-5-14-19 @ 380 MHz
    	JEDEC #2		6.0-6-6-16-22 @ 457 MHz
    	JEDEC #3		7.0-7-7-19-26 @ 533 MHz
    	JEDEC #4		8.0-8-8-22-30 @ 609 MHz
    	JEDEC #5		9.0-9-9-24-33 @ 685 MHz
    	JEDEC #6		10.0-10-10-27-37 @ 761 MHz
    	JEDEC #7		11.0-11-11-28-39 @ 800 MHz
      My ComputerSystem Spec


  2. Posts : 20,794
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Days Ago #12

    1) Back up all important files to another computer or to the cloud
    2) The drive had a recent clean install. If there are important applications and files also make a backup image using Macrium and save the backup image to another drive or to the cloud

    3) Run Hard Disk Sentinel (free or trial edition):
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images into the thread for results on these tabs:
    a) Overview
    b) Temperature
    c) SMART
    In the left upper corner click report > txt file > post a share link into the thread using one drive , drop box, or google drive

    4) Run Sea Tools for Windows:
    https://www.seagate.com/support/down...ls-win-master/
    Post an image of the SMART and long generic test results
    (This may take a few hours and can be run overnight)

    5) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    6) For startup and recovery system failure:
    a) uncheck automatically restart
    b) reboot to save the settings

    It can be easy to miss bsod if automatically restart is checked.
    With automatically restart unchecked if there is a bsod the computer should display a bugcheck and : (
    Sometimes it may display a misbehaving driver in the form *.sys
    If a bsod is witnessed it typically starts with a % counter.
    Allow the % counter to rise to 100% before rebooting so that there is sufficient time to create the dump file.

    7) Run the beta log collector and post a new zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachments/bsod-crashes-debugging/199482d1534352653-bsod-posting-instructions-log-collector-v2-beta15.zip

    8) Remove one RAM module and test the computer with one RAM module at a time.
    Report the results into the thread: (unexpected shutdowns or restarts)

    9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    On the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
    Last edited by zbook; 3 Days Ago at 16:37.
      My ComputerSystem Spec


  3. Posts : 7
    WINDOWS 10 HOME
    Thread Starter
       2 Days Ago #13

    Ok, I'll the post the images and logs soon. In your Pt #8 which tests have to be done with one RAM module at a time.
      My ComputerSystem Spec


  4. Posts : 20,794
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Days Ago #14

    For testing one RAM module at time this is an end user test.
    See if there are or are not unexpected shutdowns or reboots with one RAM module only in the computer.
    Test each RAM module for several days.
    If there is an unexpected shutdown and reboot then allow this to happen multiple times with the same RAM module so that there are multiple confirmations as to the result. Test both RAM modules in a similar fashion.
    Is there one RAM module that is stable and another that is unstable?
    If both RAM modules behave the same way in the same DIMM then perform the same testing in another DIMM.
    Report the results into the thread for the RAM module and the DIMM tested.
      My ComputerSystem Spec


 
Page 2 of 2 FirstFirst 12

Related Threads
Morning everyone! I'm writing with a question about my mom's laptop which is running Windows 10. Up until yesterday morning, it would go to sleep after 20 minutes and wake back up with the move of the mouse or a keypress. Now, when it goes to...
These forums are my last hope for resolving this. I am well aware of the power options and familiar with settings - all of the applicable settings, including screen dimming, hard drive time before turning off, and the rest are all tuned to NOT turn...
I was playing a game on steam (heros and generals) and suddenly I was unable to quit the game or move my mouse, but the game was still running. I decided to turn off my internet so that the game would close by itself. Normally when my computer lags...
My laptop has recently begun shutting itself off after about 10 minutes of playing games. This is very recent and does not seem to be an issue of overheating, I have attached an external fan and the laptop is not hot when it turns off. It also does...
Laptop shuts down when put into sleep mode in BSOD Crashes and Debugging
Hi all first time poster, So I'm having a major problem that I can't seem to fix. When I close the lid of my laptop, put it into sleep mode, or put it into hibernation mode, the laptop basically shuts down. The power light flashes on and off, but...

Tags for this Thread

Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:27.
Find Us