How do I troubleshoot sudden random shutdowns?  

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  1. Posts : 284
    Windows 10 Home Edition 64 bit
    Thread Starter
       #41

    I haven't removed them yet.
      My Computers


  2. Posts : 40,988
    windows 10 professional version 1607 build 14393.969 64 bit
       #42

    Using the tool Windows driver verifier can be done after the computer has bsod, unexpected crashes, etc.
    Alternatively the tool can be used for preventative maintenance.
    The last crashes in the logs were in the end of September.
    They appear to be a driver conflict between Eset and Malwarebytes and involved the GPU driver in the live kernel report.
    If the computer remains stable then there is nothing to be done unless you use the tool as preventative maintenance.
    If you have recurrent crashes then uninstall both AV software.
    Then reinstall the Eset AV first and the Malwarebytes AV second.
    Windows driver verifier allows an acceleration to the troubleshooting process.
    If you can recreate the crashes with typical computer use that is even better.
    With more crash dump files there is more information to debug and fix the underlying problem(s).
      My Computer


  3. Posts : 284
    Windows 10 Home Edition 64 bit
    Thread Starter
       #43

    The PC has not had any more crashes. I will run the windows driver verifier if it crashes again and report back.

    Thank you for your assistance.
      My Computers


  4. Posts : 40,988
    windows 10 professional version 1607 build 14393.969 64 bit
       #44

    You are welcome.
    The computer has displayed stability since the last BSOD.
    There are three main options:
    a) continue observation.
    b) fix the drivers that were involved in the last crash.
    c) run Windows driver verifier to find problematic drivers
      My Computer


  5. Posts : 284
    Windows 10 Home Edition 64 bit
    Thread Starter
       #45

    I think I will observe for now and if another crash occurs Ill use the windows driver verifier.
      My Computers


 

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