New
#11
dalchina is correct "It's no good trying to fix Windows if the hardware is problematic." in post #7.
You can run Dell's pre-boot diagnostic as one of the tests it does includes the HDD.
--- Shut the computer down.
--- Upon startup, immediately press the F12 button
--- It could take a while to run.
Also save their data.
Post #1” Start button won't shutdown
CTL -ALT-DEL where shutdown blue screen and spinning which doesn't seem to shutdown after 30 mins or so... only way to shutdown is via on/off button on base unit.”
--- I think it’s very important to see if you can get it to shut down w/o using the on/off button.
Go to Shut Down Computer in Windows 10
Shut Down Computer in Windows 10 | Windows 10 Tutorials
Use Alt+f4 in option 3
--- Even if it takes forever to shut down, it’s better than doing a hard shutdown as a habit as you are adding wear & tear to the HDD.
--- You can also investigate other options as you might prefer one of them especially if Alt+F4 doesn’t take for whatever reason.
When the computer is up and running go to Dell Dell SupportAssist for PCs and tablets
Dell SupportAssist for PCs and tablets | Dell US
--- Even if it takes forever, download and run it.