Windows 10: black screen of death Solved

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  1.    1 Week Ago #1

    black screen of death

    over the last week i had to re-install windows 10 twice after getting the black screen of death. first time it happened i was watching videos on youtube and pressed the back button and all of sudden the screen goes black, i reboot and it wouldnt get past the circle of did a recovery back to win 8.1 then re upgraded to windows 10. the second time it happened was two days ago was having problems with the task bar buttons not being clickable i tried a solution i found here on the forums and again the screen goes black...luckily i found the usb installation so i didnt have to go through the trouble of reinstalling from win 8.1 any ideas on what is causing this problem..
    system specs
    HP Pavilion 23 model # 23-g13w
    Windows 10 Home vers 1607
    Intel Pentium cpu G3220T @ 2.60 Ghz x2
    4gb ram

    just noticed i wasnt at version 1803 atm trying to remedy that as i type
      My ComputerSystem Spec

  2.    1 Week Ago #2

    Hi, please note this from HP:
    HP PCs manufactured before August of 2013 might not have a complete set of hardware and/or drivers required to use all of the features in Windows 10.

    • HP is not testing or developing Windows 10 drivers for these PC products.
    • If you choose to use Windows 10 some features, applications, and connected devices might not work as expected.
    • If you still wish to proceed with using Windows 10 on an untested system, please visit the Windows support site for information and support.

    Your HP Pavilion 23 appears to date from around 2012-13

    Note that on each feature update (upgrade) MS gives you a new set of drivers. Some people with older PCs find that something breaks when the next upgrade occurs.

    You may find updating your BIOS helps, if an update is available.

    To help you avoiding continually installing Win 10 again and again, why not use disk imaging (which many here most strongly advocate) so when things go wrong you can simply restore an image and be back where you were- even if you need to replace your disk.

    E.g. Macrium Reflect (free).

    You might try turning off Fast Startup, but I can't think of a way to identify the black screen problem just now.

    It's also possible that as you seem to update from Win 8 to build 1607 (how- is that via Windows Update, or by using a 1607 iso or boot medium with 1607 on it? -
    i found the usb installation
    - ) that you are encountering an attempt to upgrade your PC, but that's not how that usually fails.
    Last edited by dalchina; 1 Week Ago at 10:39.
      My ComputerSystem Spec

  3.    1 Week Ago #3

    thanks for the answer...i never had a problem with windows10 before this week..untill the last update before the october's releases..i think ill have to buy another usb so i can do a disk image. ill check out macrium reflect thanks for the tip
      My ComputerSystem Spec

  4.    1 Week Ago #4

    You may want to invest in an external disk for your disk image storage. Very roughly estimate the compressed partition (that's what an image is) will be 50% of the selected used space for the initial (base) image for Windows. (Macrium r has an option to automatically select all the Windows partitions - 4 for UEFI typically). If there are many compressed files e.g. music, video, the space required will be larger. then add to that a set of , say, 5 differential images, each, say, 30% or less of the base image depending on the amount of difference and that says you need a disk of, say, 500Gb minimum. Note you can image any disk/partition combination.

    Important that you confirmed you 'd not had difficulties until this week. My guess is some update or upgrade has caused an incompatibility.

    As I suggested, a possible BIOS update might help if you were lucky, but you may simply end up needing to stay with a particular Win 10 build and not upgrade further.
    Last edited by dalchina; 1 Week Ago at 11:22.
      My ComputerSystem Spec

  5.    1 Week Ago #5

    thanks for the tip about image size
      My ComputerSystem Spec

  6.    1 Week Ago #6

    What does your Reliability History show?
      My ComputerSystem Spec

  7.    1 Week Ago #7

    reliability history??
      My ComputerSystem Spec

  8.    1 Week Ago #8

    In your search box,bottom left of screen,start typing":reliability history" and the app will come up during the input,after about the third letter.Click on it and the reliability monitor will activate and show a series of events,some of which will be red flagged.
    These may give you the faults and their cause,after you select "tech details".
      My ComputerSystem Spec

  9.    1 Week Ago #9

    wow never knew that existed..just showed two application errors...cyberlink...when ms did a critical patch release this week one was for adobe flash player...then i remembered that it happened after or during watching streaming videos
      My ComputerSystem Spec

  10.    1 Week Ago #10

    Forgot to mention,the other method of selecting Reliability History is---control panel>security&maintenance>maintenance>view reliability.
      My ComputerSystem Spec

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