Dell Support System Fails to Open and Update

I bought a Dell laptop 15 inch Inspiron 3567 last November.


I have Windows10 with MSFT Office Home Edition.

Dell has administrative support for their laptop called Dell Support System.

I received a message about 2 weeks ago saying that I needed to update some drivers and do a health check.

When I click the link to open, it 'shades out'. Or it clicks on white and the 'rollerball' keeps rotating and it never opens.

I have tried this 6 or 8 times but it never opens.

Is this the result of a recent update from MSFT that is not syncing with Dell?

It worked before.

I tried right clicking to open and it still fails me.

Any suggestions?

Thanks

You can try to reinstall the software, link to Dell downloads for your model below. I notice new/updated 2018 dated software. Or just manually check for updated drivers and install as you feel needed. One caution, do not install any BIOS updates with the Dell update software, only do it manually as I've seen several posts of corrupted BIOS updates on the Dell forum using the Dell updater.

Support for Inspiron 15 3567 | Drivers & downloads | Dell US

Fortunately for many recent models Dell now has recovery procedures for failed/corrupted BIOS. Older Dell's didn't have that and the only recourse for a corrupted BIOS was to replace the Motherboard.

Here is the link to the Dell BIOS recovery procedures.
BIOS Recovery options on a Dell PC or Tablet | Dell US


FWIW here is Dell's policy if a PC's BIOS is corrupted.
Dell Policy, BIOS breaks motherboard CMOS

In warranty customers
If a Dell Support representative directs you to update the BIOS, and it broke the motherboard CMOS, Dell will replace the motherboard.
Stipulations =
* The service itself could be either onsite service or Return to Dell Depot, depending on which warranty you purchased
If you updated the BIOS without any direction from a Dell Support representative, and it broke the motherboard CMOS, Dell will do a one time only motherboard replacement.
Stipulations =
* The service itself could be either onsite service or Return to Dell Depot, depending on which warranty you purchased
* We will then ask you to not install any BIOS update unless you contact us first and have us guide you
Out of warranty customers
If a Dell Support representative directs you to update the BIOS, and it broke the motherboard CMOS, you are eligible for a one time only out of warranty motherboard replacement.
Stipulations =
* This is a one time only offering
* This is a parts only service. Dell will not send on onsite technician
* Dell will only have motherboards available for 5 years from the original system RTS (Ready To Ship) date. If you are past this 5 year period, you will need to purchase the motherboard from a 3rd party seller
If you updated the BIOS without any direction from Dell Support representative, and the BIOS update broke the motherboard CMOS, you have to buy the replacement motherboard either from Dell or a 3rd party seller.

fireberd said:

You can try to reinstall the software, link to Dell downloads for your model below. I notice new/updated 2018 dated software. Or just manually check for updated drivers and install as you feel needed. One caution, do not install any BIOS updates with the Dell update software, only do it manually as I've seen several posts of corrupted BIOS updates on the Dell forum using the Dell updater.



Support for Inspiron 15 3567 | Drivers & downloads | Dell US

I have tried to download the drivers 4 times and after they download, they fail to install.
I hit the install link and nothing happens.

Plankton said:

Just throwing this out there; when was the last time you rebooted your laptop or turned it completely off and back on?

I restart it daily and I have done it 3,4 times this evening.
But every time I do......I have to re-start the download procedure again.

Word Man said:

I had same problem in last week or so (on two separate Dell laptops at home) and will monitor thread. For me, yes, the problem persists after complete orderly shutdown to no lights and a restart.

I have no advice to offer OP other than same as fireberd's advice to manually check at Dell support for updates (which I've typically done for years) and only take BIOS updates as standalone local execution. My measure for now was to uninstall on both laptops.

I checked the Driver's list and I have 19 to download . I can download them but then they won't install.