Laptop Startup on Battery Failure

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  1. MeAndMyComputer
    Posts : 1,345
    Windows 10 Pro 64-bit
       New #11

    Your laptop is only 3 months old but is it brand new?
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  3. A Gray
    Posts : 144
    Windows 10 Pro 64 bit with May 2020 update
    Thread Starter
       New #12

    In reply to Caledon Ken, the answer is no I did not uninstall it I merely disabled the Intel one. There is no ACPI Compliant one I am reluctant to uninstall anything that came with the computer as that may infringe my guarantee there is also no Advanced Power Options. This is a very small basic laptop and seems to lack the options you are suggesting.
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  4. MeAndMyComputer
    Posts : 1,345
    Windows 10 Pro 64-bit
       New #13

    I've tried to find a manual for your laptop but no luck yet. Is this your laptop?
    THOMSON NEO10 10.1" Intel® Atom™ Laptop - 32 GB eMMC, Black

    It looks like a very nice unit.

    Although we are wondering about your battery problems, it has passed the test you tried.
    But in addition there is a mix of some crash problems, with/without USB connections and maybe something else I haven't noticed.
    --- You could be right, bring the laptop back in and have it checked out.
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  6. Caledon Ken
    Posts : 30,175
    Windows 11 Pro x64 Version 23H2
       New #14

    To get to your advance power settings.....

    Right click Start > Power Options > Additional Power Settings on right > Change Plan Settings for plan that is active > Change Advance Power Settings > Battery settings are at bottom of list.
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  7. A Gray
    Posts : 144
    Windows 10 Pro 64 bit with May 2020 update
    Thread Starter
       New #15

    Thank you all for your advice with my laptop battery problem but no matter what I do the problem persists. The laptop works fine on mains but crashes persistently on battery using usb sockets and if the battery is not fully charged. As the machine is only 3 months old I will take it back to the supplier for repair under guarantee.
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  8. Caledon Ken
    Posts : 30,175
    Windows 11 Pro x64 Version 23H2
       New #16

    Good luck. They should replace unit if it is only three month old.
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