Windows 10: Laptop extremely slow- during start-up and generally

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  1.    17 Jun 2018 #11

    Hi,
    I've run the command to reset the prefetcher.
    I've uploaded a new trace I took today here:
    https://transfernow.net/814qe1s1i72n


    Hasn't helped! This machine is driving me insane! I can't load anything quickly. It takes forever just to load the task manager, or any program I try.
    Thanks so much for your help, is there anything else I can try?
      My ComputerSystem Spec

  2.    19 Jun 2018 #12

    Anyone able to help me?
    Zinou?
    Thanks
      My ComputerSystem Spec

  3.    19 Jun 2018 #13

    Here I've taken a trace while the laptop was doing nothing I.e. no programs were open. During the first part the cpu and the Disk were both running really high. Then it slowed down.

    https://transfernow.net/12dzv6g1yyko

    Please can someone try and help me solve this annoying issue?
    Thanks in advance.
      My ComputerSystem Spec

  4.    19 Jun 2018 #14

    @Others I've taken a few days off. I'll look at your traces when I'll be back to home.
      My ComputerSystem Spec

  5.    19 Jun 2018 #15

    Are the cpu and disk running high all the time ?
      My ComputerSystem Spec

  6.    20 Jun 2018 #16

    Thanks zinou,
    Not all the time but often enough when I'm not using anything.
    The startup isn't that great either. I ran the command to reconfigure the prefetcher 3 times. It's still slow from startup.
      My ComputerSystem Spec

  7.    20 Jun 2018 #17

    Did the prefetcher fix command complete the 6 times reboot?
      My ComputerSystem Spec

  8.    20 Jun 2018 #18

    It did 5/6 then the last one said 1/1. So I assumed that that was the sixth time.
      My ComputerSystem Spec

  9.    02 Jul 2018 #19

    I had a chat with HP about my laptop. They remotely connected to it, and agreed it was too slow. They got me to send it in for a repair, which I did. It has come back, and I've installed all my programs. It still seems at least as slow as it was previously.
    I've run the command to reconfigure the prefetcher. This time it has run the 6/6 time and after that 1/1. So 7 times in total.
    I've taken another boot trace which I've uploaded here.
    Awaiting your kind response,
    Thanks
      My ComputerSystem Spec

  10.    04 Jul 2018 #20

    Forgive the obvious question. Before you installed everything again, and just after receiving it, was it responding as you'd hope? Did HP state it was behaving normally when it was returned?

    What did HP do? Replace anything? Reinstall Windows?
      My ComputerSystem Spec


 
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