Windows 10: Diagnostic Policy Service - high CPU

  1.    2 Weeks Ago #1

    Diagnostic Policy Service - high CPU

    HP laptop problem
    In the last few days, this laptop started having poor performance, with Task manager showing Diagnostic Policy Service taking up to 30% or more of CPU.

    HP Spectre x360 - 13-4197dx (ENERGY STAR)
    Click image for larger version. 

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    In the last few days it started having poor performance, with Task manager showing Diagnostic Policy Service taking up to 30% or more of CPU.

    Click image for larger version. 

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Views:	10 
Size:	62.9 KB 
ID:	183869

    Did upgrade of BIOS, no improvement.
    Downloaded all current windows upgrades – no fix.
    I created a new (admin) user, same problem.
    I ran all of the diagnostics in the HP Support Assistant, all passed – no effect.
    I ran "sfc /scannow." and "Dism /Online /Cleanup-Image /RestoreHealth" – no effect.

    There is an online thread on this in the HP forums, which does not seem to show any fix.

    The HP support is abysmal – it took several minutes for him to echo back “so this is your computer system?”, and then the only suggestion was a factory reset.
    Attached Thumbnails Attached Thumbnails p1a.jpg  
      My ComputerSystem Spec


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