Windows 10: laptop freezes when i right click on documents

not sure weather i am in the right place.
this is all very confusing

i have an acer laptop running on windows 10.

every time i right click when i am in the documents folder, weather on pictures or music... anything, my laptop freezes and then goes black and then straight back to the start screen. also when ever i try to select 'my pc'.

its very annoying and i really need a solution!

thanks in advance

Hi,
Download and run this:
http://www.nirsoft.net/utils/shexview.html
Follow the path :
Menu >> Options >> Filter by extension type >> Context Menu
The list that you get with pink background are third party applications. Select them and click on the red button to disable and restart.