laptop freezes when i right click on documents

  1.    04 Apr 2018 #1

    laptop freezes when i right click on documents


    not sure weather i am in the right place.
    this is all very confusing

    i have an acer laptop running on windows 10.

    every time i right click when i am in the documents folder, weather on pictures or music... anything, my laptop freezes and then goes black and then straight back to the start screen. also when ever i try to select 'my pc'.

    its very annoying and i really need a solution!

    thanks in advance
      My ComputerSystem Spec

  2.    04 Apr 2018 #2

    Our usual advice, once again, to diagnose rt click problems is to use free Shellexview and /or ShellMenuview - which you can easily find.

    Disable context menu entries added by programs you've installed and see if rt click works. Thus identify the rogue entry. No need to log off or restart. Do not disable MS entries.
      My ComputerSystem Spec

  3.    06 Apr 2018 #3

    Hi,
    Download and run this:
    http://www.nirsoft.net/utils/shexview.html

    Follow the path :
    Menu >> Options >> Filter by extension type >> Context Menu
    The list that you get with pink background are third party applications. Select them and click on the red button to disable and restart.
      My ComputerSystem Spec


 

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