1. Posts : 1
    WIN 7 and WIN 10 PRO
       19 Mar 2018 #1


    My problem is that both my Windows 7 and Windows 10 (64 Bit) "forget" my 4000 settings and Key-Favorites after a shutdown or reboot. So I must totally CLEAN the last install and reinstall again and again with the same bad results, sooner or later. To be fair, this does not happen every time, but often enough that most times now, I simply CAN'T use the assigned buttons to do anything and that's really pathetic.

    Today at start-up my system could not even FIND my 4000 keyboard!? I got to my password screen, but NONE of the keys worked! I thankfully knew about "F8" and 'last known good' options because if I didn't ~ I'm sure this computer would be in the shop for repairs. I also had to connect a 9 year old USB keyboard to get to F8!

    I now own two of the Microsoft Ergonomic 4000 Keyboards ~ one of which I purchased yesterday thinking my KEYBOARD may be defective? No... this new 4000 does the same as the last!
    I've read SO many, many complaint posts and elaborate "fixes" online, but NOTHING makes the 4000 supporting drivers and software stable!

    I've tried numerous "Driver Finder" programs and the last was
    IObit Driver Booster Pro 5.x (it updated). Driver booster advised my DRIVERS were "old", even though they ARE the very latest from MICROSOFT (downloaded just this week and on other occasions). Well IObit was certainly right about OLD... because this pathetic Keyboard performance is just that, old and sad.

    Since the 4000 is STILL on vendors shelves (and I'm confident Microsoft has sold a million or more) ~ can't you PLEASE take the time to read the LEGIONS of 4000 owners who plea for REAL help and support for the this MICROSOFT 4000 product and it's issues?

    I'm sure MICROSOFT has scores of buildings and hallways filled with talented SOFTWARE/DRIVER people ~ so can't you please take ONE or TWO gifted programmers who can FIX these problems for good (literally)? I mean, "what does it take" for Microsoft to listen and respond? 8 YEARS is a long time...

      My ComputerSystem Spec

  2.    20 Mar 2018 #2

    Anthony: you might want to cut'n'paste your post here into the Feedback Hub (along with the URL therefrom) to make SURE that Microsoft will see and possibly take cognizance of your impassioned and nicely-worded plea for relief. They do read the forums here, but time and history have proven that they don't pay as much attention to TF as they do to direct feedback through the Feedback Hub. When you do that, please post a link here. I'll upvote your thread because I'm a fellow owner and long-time user of the Comfort Curve 4000 keyboard myself.

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      My ComputersSystem Spec


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