Windows 10: My laptop is restarting without warning.


  1. Posts : 141
    Win10 Home v1803 build 17134.228
       21 Feb 2018 #1

    My laptop is restarting without warning.


    I began looking into this problem last November Where can I get info showing what caused my PC to restart please?

    I did nothing because of other pressures. But it's started happening again. I'm fairly sure it's not overheating - my laptop is on a Belkin fan-assisted base. Nor is it one browser or website. A few days ago I saw in MSComm a thread from someone having the same problem - he posted an analysis of the mini-dump which pointed towards his AMD processor. The analysis was an instant (and free) report provided by OSR's Instant Online Crash Analysis. I was burning the midnight oil on a big job and Murphy's Law operated - my PC shut down at 1:09 am GMT. After it restarted I ran the Instant Online Crash Analysis. This is shown in my next post - does it tell you what happened and what I should do about it please?

    It's 1.45 am so I've had a 20 hours day - too long at my age (40++++++). Hoping the Analysis is informative.

    What OSR provide is way over my head - their website is http://www.osronline.com/
      My ComputerSystem Spec


  2. Posts : 141
    Win10 Home v1803 build 17134.228
    Thread Starter
       21 Feb 2018 #2

    Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (OSR Unique Expertise, Guaranteed Results)
    Online Crash Dump Analysis Service
    See http://www.osronline.com for more information
    Windows 8 Kernel Version 16299 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Machine Name:
    Kernel base = 0xfffff801`82e82000 PsLoadedModuleList = 0xfffff801`831e9110
    Debug session time: Wed Feb 21 20:09:47.757 2018 (UTC - 5:00) 01:09 GMT
    System Uptime: 0 days 0:00:06.550
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffa901051d48f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    BUGCHECK_STR: 0x124_AuthenticAMD

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    STACK_TEXT:
    ffffec87`77ba35b0 fffff801`832b8b15 : ffffa901`047ed040 ffffa901`051d48d0 ffffa901`028ac2b0 ffffa901`00000000 : nt!WheapCreateLiveTriageDump+0x7b
    ffffec87`77ba3ae0 fffff801`831079e8 : ffffa901`051d48d0 ffffec87`77ba3b28 fffff801`00000000 ffffa901`02873180 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    ffffec87`77ba3b10 fffff801`8310850b : fffff801`831d9ee0 fffff801`831d9ee0 ffffa901`028ac2b0 fffff808`d3f03c70 : nt!WheapProcessWorkQueueItem+0x48
    ffffec87`77ba3b50 fffff801`82ebd4d5 : ffffa901`028ac2b0 ffffa901`047ed040 fffff808`d3f03c00 ffffa901`028ac2b0 : nt!WheapWorkQueueWorkerRoutine+0x2b
    ffffec87`77ba3b80 fffff801`82f98b87 : ffffa901`047ed040 00000000`00000080 ffffa901`02844040 ffffa901`047ed040 : nt!ExpWorkerThread+0xf5
    ffffec87`77ba3c10 fffff801`82ffebe6 : fffff801`81d43180 ffffa901`047ed040 fffff801`82f98b40 06144181`a05ff0bc : nt!PspSystemThreadStartup+0x47
    ffffec87`77ba3c60 00000000`00000000 : ffffec87`77ba4000 ffffec87`77b9e000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: AuthenticAMD

    IMAGE_NAME: AuthenticAMD

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

    BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

    Followup: MachineOwner
      My ComputerSystem Spec

  3.    22 Feb 2018 #3

    Hi, basic question- does it shut down suddenly- instantly- or does it appear to shut down gracefully?

    Please provide a screenshot showing your RAM modules thus:
    Click image for larger version. 

Name:	1.jpg 
Views:	17 
Size:	36.6 KB 
ID:	178089

    Please log your temperatures using CPU-Z:
    Click image for larger version. 

Name:	2.jpg 
Views:	1 
Size:	64.4 KB 
ID:	178090
    (Select item, click the log box bottom left)

    Run HP diagnostics:
    HP PC Hardware Diagnostics | HP® United Kingdom

    Check your disk:
    Download and install Hard Disk Sentinel (trial) and post a screenshot of its GUI.

    Check your RAM
    Run Windows Memory Diagnostics Tool in Windows 10 Windows 10 Tutorials
    Read Memory Diagnostics Tool Results in Event Viewer in Windows 10 Windows 10 Tutorials
    MemTest86+ - Test RAM Windows 10 Tutorials
      My ComputerSystem Spec


 

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