Windows 10: Crashes caused by AV?

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  1.    19 Feb 2018 #1

    Crashes caused by AV?


    I have recently noticed my PC has been restarting over night, sometimes during the day and was wondering what could be the cause.
    I have checked the 'reliability history' report and i have seen that on quite a few occurrences it has been at the same time my AV has updated.
    Ive attached a screenshot showing one days instance but it has happen on several.
    The times have been within a minute however sometimes the time of the AV update has been after the restart so im really not sure.

    Any help/advice greatly appreciated.
    Attached Thumbnails Attached Thumbnails shutdown.JPG  
      My ComputerSystem Spec

  2.    19 Feb 2018 #2

    Random restarts could well be due to hardware problems. Suggest you run some hardware diagnostics - memory tests.

    Also check your disk:
    Download and run Hard disk sentinel (trial) and post a screenshot of its GUI
    - and file system
    Run chkdsk c: /scan and post a screenshot of the summary result

    To see when your PC was last rebooted, you can simply open up Event Viewer, head into the Windows Logs -> System log, and then filter by Event ID 6006, which indicates that the event log service was shut down—one of the last things that happens before a reboot.

    You can then see if those correlate with anything else- including your Reliability History. If so examine the report shown by clicking the red X's.
      My ComputerSystem Spec

  3.    19 Feb 2018 #3

    Thanks for the reply.

    I cant get the Run chkdsk c: /scan command to work, the screen pops up for a millisecond then goes away.

    Attached screenshot of Sentinal all looks good gives 100%

    There was 20 instances of Event ID 6006
    The only things they seem to collate to are the Windows Defender updates
    Attached Thumbnails Attached Thumbnails sent.JPG  
      My ComputerSystem Spec

  4.    20 Feb 2018 #4

    Good.. it's

    >chkdsk c: /scan

    Run is just an English verb saying that's what to run.

    Run RAM tests- e.g.
    MemTest86+ - Test RAM Windows 10 Tutorials

    Compare your PC crashing by leaving it 'long enough' in
    a. Safe Mode
    b. a clean boot state

    When it restarts, does it appear to shut down normally or suddenly?
    Do you get the event id as above reported when it restarts?
      My ComputerSystem Spec


  5. Posts : 20,166
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #5

    Please run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip
      My ComputerSystem Spec

  6.    20 Feb 2018 #6

    dalchina said: View Post
    Good.. it's

    >chkdsk c: /scan

    Run is just an English verb saying that's what to run
    Sorry maybe i wasn't clear.

    I open the 'Run' box and type in chkdsk c: /scan.
    Then a screen pops up for a millisecond and goes away so chkdsk does not seem to be running.
    Unless im doing something wrong here?

    Will run RAM test tonight overnight.

    Here is the log attached.
    Crashes caused by AV? Attached Files
      My ComputerSystem Spec

  7.    20 Feb 2018 #7

    Try running the chkdsk in an administrative command prompt window, like this:
    Click image for larger version. 

Name:	chkdsk-scan.jpg 
Views:	4 
Size:	106.4 KB 
ID:	177851
    It's probably completing, but you can't tell because the cmd prompt window closes as soon as the task is complete.
    HTH,
    --Ed--
      My ComputersSystem Spec

  8.    20 Feb 2018 #8

    @Ed Thx that seemed to do the trick!
    Screenshot attached.
    Attached Thumbnails Attached Thumbnails adchdsk.JPG  
      My ComputerSystem Spec


  9. Posts : 20,166
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #9

    This is the older version of the log collector.
    Please run it and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums


    The logs displayed 6 BSOD during the past 3 weeks.
    The bugchecks were:
    19
    1A
    3B
    139
    50

    For all tests /steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.
    Share OneDrive files and folders - Office Support
    Upload photos and files to OneDrive - OneDrive
    Share OneDrive files and folders - Office Support
    Upload photos and files to OneDrive - OneDrive

    Perform the following steps:
    1) Make sure that there is no over clocking during the troubleshooting process
    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date Award Software International, Inc. FA, 03/08/2011 SMBIOS Version 2.4
    7) Please check to see if this is the most up to date version.
    8) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.

    9) To ensure that there are no improper bios settings please reset the bios.
    10) Sometimes there can be failure to boot after resetting the bios.
    11) Backup the computer files to another drive or to the cloud.
    12) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    13) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    14) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    15) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    17) Download and install Whocrashed
    http://www.resplendence.com/whocrashed

    18) Run HD Tune:
    http://www.hdtune.com/
    Post images of the results for each of these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    19) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials



    Code:
    31/12/2017 15:53    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 12b
    P2: ffffffffc00002c4
    P3: 7a8
    P4: 689dc80
    P5: ffffc9809961c000
    P6: 10_0_16299
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    P8: 256_1
    P9: 
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    Attached files:
    \\?\C:\WINDOWS\Minidump\123117-50812-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-309671-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER263C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER26C9.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER26F9.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_12b_555a6efd7cf0a581fb6b497597782a65b53b22_00000000_cab_069d2959
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 6d653167-3ddd-4ab7-9692-bb4644a50815
    Report Status: 2049
    Hashed bucket:31/12/2017 15:53    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 12b
    P2: ffffffffc00002c4
    P3: 7a8
    P4: 689dc80
    P5: ffffc9809961c000
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
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    Attached files:
    \\?\C:\WINDOWS\Minidump\123117-50812-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-309671-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER263C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER26C9.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER26F9.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_12b_555a6efd7cf0a581fb6b497597782a65b53b22_00000000_03052707
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 6d653167-3ddd-4ab7-9692-bb4644a50815
    Report Status: 4
    Hashed bucket:
    11/02/2018 17:28    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 139
    P2: 3
    P3: fffff802dee64900
    P4: fffff802dee64858
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
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    Attached files:
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    \\?\C:\WINDOWS\TEMP\WER-268890-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERABDC.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAC88.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERACB8.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_139_bccbe49e491f3cdd3a01d27b1e7f099437e6246_00000000_cab_03e4afb5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 484015ef-0a54-4701-86b5-a6b2d23d3104
    Report Status: 2049
    Hashed bucket:
    11/02/2018 17:28    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 139
    P2: 3
    P3: fffff802dee64900
    P4: fffff802dee64858
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021118-41500-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-268890-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERABDC.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAC88.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERACB8.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_139_bccbe49e491f3cdd3a01d27b1e7f099437e6246_00000000_02f0acc7
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 484015ef-0a54-4701-86b5-a6b2d23d3104
    Report Status: 4
    Hashed bucket:
    01/02/2018 00:47    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 19
    P2: e
    P3: ffff980e52c9a780
    P4: ffdff1591086cf9c
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    Attached files:
    \\?\C:\WINDOWS\Minidump\020118-35703-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-312437-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
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    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C74.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4CA3.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_19_b13e7217a18a81a1ceb7e94393a01c66fda4cd81_00000000_cab_1d55521f
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 67d015f8-ec30-40fb-8be4-d34a01f704e8
    Report Status: 2049
    Hashed bucket:
    01/02/2018 00:47    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 19
    P2: e
    P3: ffff980e52c9a780
    P4: ffdff1591086cf9c
    P5: ffdff1591286cf9c
    P6: 10_0_16299
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    Attached files:
    \\?\C:\WINDOWS\Minidump\020118-35703-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-312437-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
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    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C74.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4CA3.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_19_b13e7217a18a81a1ceb7e94393a01c66fda4cd81_00000000_032d4cb0
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 67d015f8-ec30-40fb-8be4-d34a01f704e8
    Report Status: 4
    Hashed bucket:
    05/12/2017 16:04    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1a
    P2: 41201
    P3: ffff87010dd74000
    P4: 8000000076677867
    P5: ffffba0e581b67e0
    P6: 10_0_16299
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    P8: 256_1
    P9: 
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    Attached files:
    \\?\C:\WINDOWS\Minidump\120517-29062-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-266656-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7403.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74DE.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER755C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1a_38caa2e15df04fa489f52bf4ee3313e6c813b5f_00000000_cab_18f8c31d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 8f197114-39f5-4ebe-9240-36a354054b1a
    Report Status: 2049
    Hashed bucket:
    05/12/2017 16:03    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1a
    P2: 41201
    P3: ffff87010dd74000
    P4: 8000000076677867
    P5: ffffba0e581b67e0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
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    Attached files:
    \\?\C:\WINDOWS\Minidump\120517-29062-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-266656-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7403.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74DE.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER755C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a_38caa2e15df04fa489f52bf4ee3313e6c813b5f_00000000_02e8758a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 8f197114-39f5-4ebe-9240-36a354054b1a
    Report Status: 4
    Hashed bucket:
    08/02/2018 15:58    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1a
    P2: 41201
    P3: ffffbe3ffb676300
    P4: 950000002efc7105
    P5: ffffc08ae568d010
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\020818-38468-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-290015-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
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    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5E8.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE637.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1a_dddf5f8b66d5b7e612df731b5760cf4a542513b3_00000000_cab_1588e8f5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 6bb46bcf-7e53-493a-b534-4af24041a427
    Report Status: 2049
    Hashed bucket:
    08/02/2018 15:58    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1a
    P2: 41201
    P3: ffffbe3ffb676300
    P4: 950000002efc7105
    P5: ffffc08ae568d010
    P6: 10_0_16299
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    P8: 256_1
    P9: 
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    Attached files:
    \\?\C:\WINDOWS\Minidump\020818-38468-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-290015-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE51C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5E8.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE637.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a_dddf5f8b66d5b7e612df731b5760cf4a542513b3_00000000_030ce645
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 6bb46bcf-7e53-493a-b534-4af24041a427
    Report Status: 4
    Hashed bucket:
    11/12/2017 16:14    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1a
    P2: 61941
    P3: ffffdcbffafdb000
    P4: 9
    P5: fffffa0b77c96f10
    P6: 10_0_16299
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    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121117-37312-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-352265-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFA46.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFAD2.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFB12.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1a_86c775d87c4e4b769a3535bfec9220fc23ecff_00000000_cab_229a1158
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 09870fd3-e42d-47d4-8569-3979edaffd20
    Report Status: 2049
    Hashed bucket:
    11/12/2017 16:14    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1a
    P2: 61941
    P3: ffffdcbffafdb000
    P4: 9
    P5: fffffa0b77c96f10
    P6: 10_0_16299
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    P8: 256_1
    P9: 
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    Attached files:
    \\?\C:\WINDOWS\Minidump\121117-37312-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-352265-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFA46.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFAD2.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFB12.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a_86c775d87c4e4b769a3535bfec9220fc23ecff_00000000_02f5fb11
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 09870fd3-e42d-47d4-8569-3979edaffd20
    Report Status: 4
    Hashed bucket:
    10/02/2018 23:43    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff803bbf9eb5f
    P4: fffff18051de84e0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021018-32593-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-253593-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55CD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5679.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER56B8.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_3f6440718f4c88bc6a30b33d2279eafb605d7e86_00000000_cab_0fd85957
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 79a27c40-099f-4012-a367-6c21c6e3d99f
    Report Status: 2049
    Hashed bucket:
    10/02/2018 23:43    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff803bbf9eb5f
    P4: fffff18051de84e0
    P5: 0
    P6: 10_0_16299
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    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021018-32593-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-253593-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55CD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5679.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER56B8.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_3f6440718f4c88bc6a30b33d2279eafb605d7e86_00000000_030456c7
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 79a27c40-099f-4012-a367-6c21c6e3d99f
    Report Status: 4
    Hashed bucket:
    13/12/2017 14:58    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 50
    P2: ffff94008ebbf610
    P3: 0
    P4: fffff8067c26e579
    P5: 2
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121317-35953-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-340312-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DB3.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7E30.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7E60.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_abcf278e87ce1cfcb9b3bdc0dfebe9b431a337d3_00000000_cab_1b41cee0
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 6ec5a493-ad70-41c4-a131-d42610b6ac31
    Report Status: 2049
    Hashed bucket:
    13/12/2017 14:58    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 50
    P2: ffff94008ebbf610
    P3: 0
    P4: fffff8067c26e579
    P5: 2
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121317-35953-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-340312-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DB3.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7E30.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7E60.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_50_abcf278e87ce1cfcb9b3bdc0dfebe9b431a337d3_00000000_02d97e6e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 6ec5a493-ad70-41c4-a131-d42610b6ac31
    Report Status: 4
    Hashed bucket:
    19/02/2018 13:12    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 50
    P2: ffffaf0600098af0
    P3: 0
    P4: fffff80009e88493
    P5: 2
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021918-33234-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-272281-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBA63.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAE0.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB1F.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_9cd02be9ceecd5c654318b603f117efd4e156cf_00000000_cab_23ecbfa3
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 7510a60a-3a62-408b-8ccb-eca7d0d47b21
    Report Status: 2049
    Hashed bucket:
    19/02/2018 13:12    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 50
    P2: ffffaf0600098af0
    P3: 0
    P4: fffff80009e88493
    P5: 2
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021918-33234-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-272281-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBA63.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAE0.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB1F.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_50_9cd02be9ceecd5c654318b603f117efd4e156cf_00000000_0304bb2e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 7510a60a-3a62-408b-8ccb-eca7d0d47b21
    Report Status: 4
    Hashed bucket:
    19/02/2018 00:25    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 50
    P2: ffffc50708829168
    P3: 0
    P4: fffff8028770a98f
    P5: 2
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021918-36781-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-277421-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC243.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC31D.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC36C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_3f4860a550db1ec86091bb12cf91c71671434_00000000_cab_1e38c7c1
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 7c17000b-4951-4460-9526-9f69506ffcf9
    Report Status: 2049
    Hashed bucket:
    19/02/2018 00:25    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 50
    P2: ffffc50708829168
    P3: 0
    P4: fffff8028770a98f
    P5: 2
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021918-36781-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-277421-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC243.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC31D.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC36C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_50_3f4860a550db1ec86091bb12cf91c71671434_00000000_034cc37b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 7c17000b-4951-4460-9526-9f69506ffcf9
    Report Status: 4
    Hashed bucket:
    11/12/2017 21:10    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: d1
    P2: fffff8003bb6afd6
    P3: 2
    P4: 8
    P5: fffff8003bb6afd6
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121117-34671-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-276765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B73.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8C00.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8C3F.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_5bb6c1487d304e093d3e89b91d55792f47d941_00000000_cab_14c48e42
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 77c2cb46-5cc1-422a-9a70-ff10285d0a9d
    Report Status: 2049
    Hashed bucket:
    11/12/2017 21:10    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: d1
    P2: fffff8003bb6afd6
    P3: 2
    P4: 8
    P5: fffff8003bb6afd6
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121117-34671-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-276765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B73.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8C00.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8C3F.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_d1_5bb6c1487d304e093d3e89b91d55792f47d941_00000000_02f08c3e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 77c2cb46-5cc1-422a-9a70-ff10285d0a9d
    Report Status: 4
    Hashed bucket:
    Last edited by zbook; 20 Feb 2018 at 11:51.
      My ComputerSystem Spec

  10.    20 Feb 2018 #10

    Ok lot there to do so will work through them and add as i go!
    BSOD to come;-
    Running Mem Test overnight

    Perform the following steps:
    1) Make sure that there is no over clocking during the troubleshooting process
    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    Microsoft Windows [Version 10.0.16299.248]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.248

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>
    Done

    6) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date Award Software International, Inc. FA, 03/08/2011 SMBIOS Version 2.4
    7) Please check to see if this is the most up to date version.
    8) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.
    https://www.gigabyte.com/Motherboard...-21#support-dl
    Done
    14) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
    Done

    15) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
    Done

    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread
    Was nothing on Advanced tab saying screenshot attached.
    Attached Thumbnails Attached Thumbnails clean.JPG   clean2.JPG   system.JPG   systemclean.JPG   ccleaner.JPG  

      My ComputerSystem Spec


 
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