Windows 10: Crashes caused by AV?

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  1.    09 Mar 2018 #31

    Its been 2 weeks since the last crash but it has just happened now.

    I took a screen of the Stopcode, not sure how helpful it is as it just says Memory Management.
    Attached Thumbnails Attached Thumbnails code.JPG  
      My ComputerSystem Spec


  2. Posts : 19,393
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Mar 2018 #32

    Please run the beta version of the log collector and post a new zip into the thread:
    (extract > open)
    log collector v2-beta08.zip
      My ComputerSystem Spec

  3.    09 Mar 2018 #33

    Attached.
    Crashes caused by AV? Attached Files
      My ComputerSystem Spec


  4. Posts : 19,393
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Mar 2018 #34

    Open file explorer > this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp > zip > post a share link into the thread
      My ComputerSystem Spec

  5.    09 Mar 2018 #35

    Ive created the .zip file but i cant seem to attach it.
    Its 186MB have i done it wrong?
      My ComputerSystem Spec


  6. Posts : 19,393
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Mar 2018 #36

    Please use one drive or drop box to post share links:

    Share OneDrive files and folders - Office Support
      My ComputerSystem Spec

  7.    09 Mar 2018 #37
      My ComputerSystem Spec


  8. Posts : 19,393
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Mar 2018 #38

    1) Make a brand new restore point
    2) Backup all files to another drive or to the cloud
    3) Make a backup image using Macrium or update the existing image
    Macrium Software | Your Image is Everything
    4) Windows driver verifier is a tool used to find misbehaving drivers.
    It will repetitively produce BSOD until all misbehaving drivers are fixed or until the tool is turned off.

    Each time there is a BSOD you will open the Windows advanced troubleshooting menu to turn the tool off. Then you will return to the desktop and run the beta log collector. After posting a zip into the thread it will be troubleshooted.

    The misbehaving driver will then be uninstalled. The tool can be restarted to find the next misbehaving driver or a replacement driver can be installed. The end result should be the same.

    The tool will be run for 48 hours. Then after the last BSOD it will be run for an additional 36 hours.
    If there are no more BSOD the tool will be turned off and the troubleshooting completed.

    While using Windows driver verifier there can be computer sluggishness or slow boots. This is related to the number of customized tests and if necessary this can be altered.

    Use this link for the customized settings:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community

    Use this link for the methods to turn off Windows driver verifier:
    Enable and Disable Driver Verifier in Windows 10 Windows 10 Tutorials
      My ComputerSystem Spec


 
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