Crashes caused by AV?

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  1. Posts : 21,951
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #21

    Crash first then analyze then image then run the log collector and post a new zip.
      My ComputerSystem Spec

  2.    21 Feb 2018 #22

    Crashed, then saved image of report, then ran new log.
    Attached Thumbnails Attached Thumbnails crashdump.JPG  
    Crashes caused by AV? Attached Files
      My ComputerSystem Spec

  3.    21 Feb 2018 #23

    Probably not relevant but whenever my PC crashes this comes on the screen, i noticed exactly the same with the forced crash with WhoCrashed and managed to take a picture.
    Attached Thumbnails Attached Thumbnails crashpic.JPG  
      My ComputerSystem Spec


  4. Posts : 21,951
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #24

    1) Uninstall the Trusteer software.
    If you are able to keep it uninstalled please do so.
    If not you can reinstall it

    2) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    3) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test Windows 10 Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 Windows 10 Tutorials
      My ComputerSystem Spec

  5.    21 Feb 2018 #25

    Ive uninstalled it, i only get prompts to install/tun on when im using online banking.

    Was this cause of the crashes or is just a possibility we are eliminating?
      My ComputerSystem Spec


  6. Posts : 21,951
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #26

    It had a misbehaving software driver.
      My ComputerSystem Spec

  7.    21 Feb 2018 #27

    Ok have run Furmark for an hour and took screenshots of speccy before and after running Fur and the final screenshot of Fur after 1 hour.
    Attached Thumbnails Attached Thumbnails spectemp.JPG   tempb4.JPG   furtemp.JPG  
      My ComputerSystem Spec


  8. Posts : 21,951
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #28

    The settings were modified so that startup and recovery automatically restart is un-checked.
    When there is a BSOD there should now be a BSOD window that is blue which displays a : ) with a bugcheck. Sometimes it may display a misbehaving driver in the form *.sys.

    When did you see the image in post #23 in relationship to the BSOD window?


    The operating system did not display corruption on scannow or restorehealth.
    And GPU stress test with Furmark passed.

    With Trusteer software having a misbehaving driver and the software uninstalled, the plan now is to observe the computer for stability / instability.
      My ComputerSystem Spec

  9.    22 Feb 2018 #29

    The settings were modified so that startup and recovery automatically restart is un-checked.
    When there is a BSOD there should now be a BSOD window that is blue which displays a : ) with a bugcheck. Sometimes it may display a misbehaving driver in the form *.sys.
    I will have to wait for the next BSOD and see what the code says....although hopefully this wont be for a long time if it was the driver for Trusteer. that has now been uninstalled.

    When did you see the image in post #23 in relationship to the BSOD window?
    The picture was taken after i made it purposefully crash with WhoCrashed
    However every time i have witnessed the crash occurring this exact same screen appears but i had never been fast enough to take a picture as it lasts only a second before rebooting but seeing as WhoCrashed forces this i saw it happen before so was prepared this time to take a picture.

    The operating system did not display corruption on scannow or restorehealth.
    And GPU stress test with Furmark passed.
    This is good to know.

    With Trusteer software having a misbehaving driver and the software uninstalled, the plan now is to observe the computer for stability / instability.
    Lets hope this was all that was causing, may i ask what you saw in the report that told you it was this driver possibly causing it?


    Would like to say a huge thank you to you and all your time and effort in helping me here, i really appreciate all the processes you've gone through thoroughly with me, you have been most helpful. :)
    Regards
      My ComputerSystem Spec


  10. Posts : 21,951
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Feb 2018 #30

    You're very welcome.
    Let's observe the computer environment for 3 - 5 more days.
    For the crashes we use Microsoft software: Windbg
    There are commands that can be used to see which drivers participated in a crash.
    This driver was unstable and participated in the crash: RapportCerberus64_1908103
    This driver is one of the Trusteer drivers.
    If the computer environment is stable for 1 -2 weeks the software can be reinstalled.
    If there is a new BSOD then uninstall the software and find alternative software.
    If there is no BSOD then continue using the software.
    The longer the period of computer stability before reinstalling the software the stronger the cause and effect for any potential problems related to the software.
      My ComputerSystem Spec


 
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