Windows 10: Crashes caused by AV?

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  1. Posts : 19,218
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #11

    1) For Ccleaner un-check:
    a) Memory dumps
    b) Windows log files

    2) For startup and recovery system failure un-check
    a) automatically restart

    3) The gigabyte website displayed the computer BIOS for Vista: FA
    Was the computer's operating system upgraded from a much older version of Windows?
    The suggested BIOS for Windows 7 64 bit is F2
    There is no suggested BIOS for Windows 10.
      My ComputerSystem Spec

  2.    21 Feb 2018 #12

    zbook said: View Post
    1) For Ccleaner un-check:
    a) Memory dumps
    b) Windows log files

    2) For startup and recovery system failure un-check
    a) automatically restart

    3) The gigabyte website displayed the computer BIOS for Vista: FA
    Was the computer's operating system upgraded from a much older version of Windows?
    The suggested BIOS for Windows 7 64 bit is F2
    There is no suggested BIOS for Windows 10.
    Done
    Unchecked the boxes you said.
    It was upgraded from Win7 64bit to Win10

    This is the older version of the log collector.
    Please run it and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    Done
    BSOD file attached.


    Memtest ran overnight for 8 passes with no errors.
    Screen attached

    17) Download and install Whocrashed
    http://www.resplendence.com/whocrashed
    Done

    18) Run HD Tune:
    http://www.hdtune.com/
    Post images of the results for each of these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan
    Done
    Attached Thumbnails Attached Thumbnails hdhealth.JPG   hderror.JPG   HDbench.JPG   crash.JPG   IMG_3660.JPG  

    Crashes caused by AV? Attached Files
      My ComputerSystem Spec


  3. Posts : 19,218
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #13

    The logs displayed software that diverts the activation of Microsoft products.
    Please explain the use of this tool.
      My ComputerSystem Spec

  4.    21 Feb 2018 #14

    I think it was from when i had WIN7 installed and used to activate MS works as was using my brothers version and for some reason would never activate unless i used that.
      My ComputerSystem Spec


  5. Posts : 19,218
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #15

    The website has a policy on piracy.
    Forum Rules - Windows 10 Help Forums
    See Rule #4
    If you can remove all piracy software you can received help.
    Please post a new zip afterwards:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  6.    21 Feb 2018 #16

    Sure no problem i forget even had it on there, what is it so i can remove?
      My ComputerSystem Spec


  7. Posts : 19,218
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #17

    KMS
      My ComputerSystem Spec

  8.    21 Feb 2018 #18

    Uninstalled and new log created.
    Crashes caused by AV? Attached Files
      My ComputerSystem Spec


  9. Posts : 19,218
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Feb 2018 #19

    1) open whocrashed
    2) in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    3) click analyze > post an image of the whocrashed report into the thread as a one drive or drop box share link
    4) run the log collector and post a new zip after the crash dump test
      My ComputerSystem Spec

  10.    21 Feb 2018 #20

    After i type ACCEPT do i make it crash or just go straight to Analyse?
      My ComputerSystem Spec


 
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