Windows 10: Where is there a log for a Startup failure

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  1.    15 Feb 2018 #1

    Where is there a log for a Startup failure


    Hi


    On my W10 Medion Erazer PC I sometimes (about every third or fourth start) get a startup failure after
    both Restart or Hard Boot, with options to Restart, Advanced Startup options etc.

    I have tried the restart and that has not worked so I go to Startup Repairs and the PC starts okay.

    See the attached picture for the failed startup screen,is there a log file kept in W10 when this happens.
    Click image for larger version. 

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    Any help appreciated

    Cheers

    Daniel
      My ComputerSystem Spec


  2. Posts : 231
    Windows 10 pro on both
       15 Feb 2018 #2

    From what i could find it seems you need to enable the log function press Winkey+R type msconfig goto boot window tick Boot log, you should then have a txt called ntbtlog.txt and you will find it in your C:\Windows folder but be careful it gets big if you keep the boot log ticked use it for troubleshooting

    Enable or Disable Boot Log in Windows Windows 10 Tutorials

    Click image for larger version. 

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      My ComputerSystem Spec

  3.    16 Feb 2018 #3

    Hi

    thanks for your help, I have set up logging so now
    I wait until it happens again.

    Reagards

    Daniel
      My ComputerSystem Spec


  4. Posts : 18,584
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Feb 2018 #4

    When you have a boot to desktop perform the following steps:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) chkdsk /x /f /r

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot
    This may take many hours

    5) When the chkdsk command has completed use the information in this link to find the report in the event viewer . Copy and paste the report to notepad > save to desktop > post the report into the thread
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Tutorials
      My ComputerSystem Spec

  5.    16 Feb 2018 #5

    Hi

    Thanks for your reply, you helped me with the issue in this thread

    Startup fails occasionally - Windows 10 Forums

    but the problem was not resolved.

    I started a new thread because the Senior IT Manager at my work said he may be able to help me
    if I provided a log created just after the problem.

    Regards

    Daniel
      My ComputerSystem Spec


  6. Posts : 18,584
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Feb 2018 #6

    Run this log collector and post a zip into this thread:
    log collector v2-beta08.zip

    In the prior thread there was a problem corrected with chkdsk /x /f /r
    Please run this command again overnight and report the results into the thread:

    Open administrative command prompt and type:
    chkdsk /x /f /r

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    type: Y
    reboot

    Use the information in this link to find the chkdsk report in the event viewer. Then copy and paste > notepad > save to desktop > post into the thread
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Tutorials


    Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
      My ComputerSystem Spec

  7.    16 Feb 2018 #7

    Hi

    I tried to run logcollector but a black sccreen came up, went away
    then nothing.

    So I guess I do not know how to use it.

    Cheers

    Daniel
      My ComputerSystem Spec


  8. Posts : 18,584
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Feb 2018 #8

    Please run the DM log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  9.    17 Feb 2018 #9

    Hi

    the download does not have a file " DM log collector"

    cheers

    Daniel
      My ComputerSystem Spec

  10.    17 Feb 2018 #10

    Click image for larger version. 

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ID:	177417
    Do you mean you don't see that? Please post a screenshot if something else. Thanks.
      My ComputerSystem Spec


 
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