Windows 10: Where is there a log for a Startup failure

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  1.    01 Mar 2018 #41


    I ran the 3 customised test settings verifier for 36 hrs including some Train Simulation for a few hours and nothing
    ill happened

    I then ran the 19 settings and ran the train simulation again and got a crash.

    When I try to restart in safe mode to turn off verifier I get a crash and system restore crashed.

    I tried many iterations of
    command prompt > Administrator: X:\Windows\system32\cmd.exe > X:\Sources:> type:
    verifier /bootmode resetonbootfail but got a message that Administrator was not recognised but I'm sure I am not
    understanding exactly what to type.

    I do have my clone of the boot drive.

    What should I do next.



      My ComputerSystem Spec

  2. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Mar 2018 #42

    The brand new restore point should be the 3rd option to recover from windows verifier related problems.
    It often leads to a loss of the BSOD dump file.
    If all of the above fail then perform the following steps:
    1) on a working computer create a bootable windows 10 iso:
    Download Windows 10
    2) boot to the iso using boot menu > external USB hard drive
    3) options should include:
    a) system restore
    b) system image recovery
    c) startup repair
    d) command prompt
    4) Report your progress using the windows 10 iso
    Using command prompt there are multiple options:
    a) fixing the boot
    b) fixing the drive
    c) fixing the operating system
    d) fixing the registry
    If all of the above fail there is boot recovery.

    This is the link for methods to turn off Windows driver verifier:
    Enable and Disable Driver Verifier in Windows 10 Windows 10 Tutorials
      My ComputerSystem Spec

  3.    01 Mar 2018 #43


    thanks for the reply

    I am working for the next 7 days 5.30AM to 8.00PM plus travel so
    will follow your instructions when I get a moment.


      My ComputerSystem Spec

  4.    17 Mar 2018 #44

    Hi, I'm back and with some time before I work again.

    I started "verifier" with the 19 options and it crashed on restart, I booted into safe made and turned verifier off, I ran WHOCRASHED, LOGCOLLECTOR and DMLOGCOLLECTOR and have a picture of the BSOD
    have posted the results here.

    Hope they are what you need.


    Attached Thumbnails Attached Thumbnails BSOD.jpg   WHOCRASHED.JPG  
    Where is there a log for a Startup failure Attached Files
      My ComputerSystem Spec

  5. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Mar 2018 #45

    The BSOD window displayed the misbehaving driver: RtkBtfilter.sys

    This was confirmed by the BSOD debugging.

    Updating a driver. - Microsoft Community

    rtkbtfilter    Realtek Bluetooth Filter Driver    c:\windows\system32\drivers\rtkbtfilter.sys    Kernel Driver    No    Manual    Stopped    OK    Normal    No    No
      My ComputerSystem Spec

  6.    17 Mar 2018 #46


    is there a process for deleting and reinstalling a good driver?


      My ComputerSystem Spec

  7. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Mar 2018 #47

    Were you able to use the information in the Microsoft link in post #45?
      My ComputerSystem Spec

  8.    17 Mar 2018 #48


    I have searched the Medion and Realtek site and cannot find a driver for the BT anywhere.


      My ComputerSystem Spec

  9.    17 Mar 2018 #49


    I have disabled bluetooth, I do not use it on the PC anyway.

    I have now managed to restart the PC and will see how it goes for a few days,
    unless something happens sooner.


      My ComputerSystem Spec

  10. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Mar 2018 #50

    Sometimes companies may have free customer support.
    If you can find it then submit a ticket.
    If you don't need the driver then that's easier.
      My ComputerSystem Spec

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