Windows 10: Where is there a log for a Startup failure

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  1. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Feb 2018 #21

    Please make these changes and maintain the changes throughout the troubleshooting process:

    a) un-check memory dumps
    b) un-check windows log files

    2) Startup and recovery > write debugging information
    a) change complete memory dump to automatic memory dump

    3) Virtual memory
    a) change the dot to no paging file > reboot
    b) after reboot move the dot to system managed size and check the box for automatically manage paging file size for all drives
    c) reboot

    4) After all of the above changes please post new images into the thread
    5) Once the settings / images are ok please maintain them.

    6) Plan testing after the above
      My ComputerSystem Spec

  2.    22 Feb 2018 #22


    I have been called away and will complete this in the morning.


      My ComputerSystem Spec

  3.    23 Feb 2018 #23


    here are the image as advised


    Attached Thumbnails Attached Thumbnails Ccleaner.JPG   Start_Recover.JPG   Virtual_Memory.JPG  
      My ComputerSystem Spec

  4. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Feb 2018 #24

    1)Open Whocrashed > above analyze click tools > click crash dump test > type: ACCEPT
    2) After the crash click analyze > post a report image into the thread
    3) After the above steps run the beta version of the log collector and post a zip into this thread:
    log collector
      My ComputerSystem Spec

  5.    23 Feb 2018 #25


    here are the files requested.


    Attached Thumbnails Attached Thumbnails Crash_Analysis.JPG  
    Where is there a log for a Startup failure Attached Files
      My ComputerSystem Spec

  6. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Feb 2018 #26

    1) Create a bootable windows 10 iso:
    Download Windows 10
    2) Perform an in place upgrade repair with the windows 10 iso:
    3) Power on the computer
    4) Open file explorer > this PC
    5) Insert the flash drive into any USB port
    6) Identify the windows 10 iso within file explorer and click on it to launch setup or setup.exe
    7) Follow the text and images in this link:
    Repair Install Windows 10 with an In-place Upgrade Windows 10 Tutorials

    Event[3608]:  Log Name: System  Source: volmgr  Date: 2018-02-24T04:45:16.161  Event ID: 161  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-K817MA5  Description: Dump file creation failed due to error during dump creation.

    After the in place upgrade repair:
    1) Run HD Tune:
    Post images into the thread for the results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    2) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials
      My ComputerSystem Spec

  7.    23 Feb 2018 #27


    thanks for your reply, I will do as you advise but it will take a few days before I can dedicate the time
    as I have a big project for work to complete.

    Thanks and regards

      My ComputerSystem Spec

  8. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Feb 2018 #28

    Your welcome.
    Update the thread as you make progress.
    If there are any BSOD please post a new zip into the thread.
      My ComputerSystem Spec

  9.    26 Feb 2018 #29


    is it okay if I do the upgrade repair using the MediaCreationTool?


      My ComputerSystem Spec

  10. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Feb 2018 #30

    At any time you can run:
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    chkdsk /scan
    in place upgrade repair (Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534))
      My ComputerSystem Spec

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