Windows 10: Where is there a log for a Startup failure

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  1.    17 Feb 2018 #11

    Hi

    Here is a picture of the folder contents after I extracted the contents of the download
    Click image for larger version. 

Name:	Folder_Contents.jpg 
Views:	2 
Size:	28.2 KB 
ID:	177484

    I was trying to run the log-collector file as an admin, but when I chose "open" it seemed to work.
    Here is the ZIP fileDESKTOP-7590TSN (2018-02-18 07 03).zip

    For your information the startup error occurred again this morning but a repair startup fixed it.

    Thanks for your help.

    Regards

    Daniel
      My ComputerSystem Spec


  2. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Feb 2018 #12

    There were no BSOD mini or memory dump files.
    There were multiple unexpected restarts or crashes.
    There were multiple startup repairs.

    1) In the left lower corner type: system > open system control panel > on the left pane click advanced system settings >

    a) under startup and recovery click settings > post an image into the thread of the startup and recovery window.

    b) under performance click on settings > on performance options click on the advanced tab > under virtual memory click change > post an image of the virtual memory windows into the thread

    2) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    3) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    These were listed as problem devices:

    a) Display PCI\VEN_10DE&DEV_1B81&SUBSYS_10391019&REV_A1\4&AB74DED&1&0008 The drivers for this device are not installed.
    b) Bluetooth Device (RFCOMM Protocol TDI) BTH\MS_RFCOMM\7&31CEEE2C&0&0 This device is disabled.
    c) Bluetooth Device (Personal Area Network) BTH\MS_BTHPAN\7&31CEEE2C&0&3 This device is disabled.
    d) MEDIA HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10191039&REV_1001\5&39053A2B&0&0001 The drivers for this device are not installed.

    4) Open device manager > click view > show hidden devices > expand all rows > look for any row with a yellow triangle and black exclamation mark or any row displaying unknown device > post images into the thread

    5) Download and install: Whocrashed
    http://www.resplendence.com/whocrashed

    6) In device manager > expand display adapters > post an image into the thread

    7) In the left lower corner search type: dxdiag > on the bottom middle of directx diagnostic tool click on the next page button > allow several minutes for the pages to fully open > save to desktop > post a share link into the thread

    8) In the left lower corner search type: msinfo32 > allow several minutes for it to fully load > save as NFO > post a share link into the thread


    Code:
    Event[5146]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-02-18T03:57:03.253  Event ID: 1208  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7590TSN  Description: Restored system to an earlier restore point.
    Code:
    Event[5143]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-02-18T03:57:03.253  Event ID: 1001  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7590TSN  Description: Start-up Repair successfully completed repairs.
    Code:
    Event[3457]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-02-12T05:30:59.930  Event ID: 1001  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7590TSN  Description: Start-up Repair successfully completed repairs.Event[3458]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-02-12T05:30:59.930  Event ID: 1125  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7590TSN  Description: A software patch prevented the system from starting.Event[3459]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-02-12T05:30:59.930  Event ID: 1208  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7590TSN  Description: Restored system to an earlier restore point.
    Code:
    Event[3017]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-02-08T04:18:12.601  Event ID: 1001  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7590TSN  Description: Start-up Repair successfully completed repairs.Event[3018]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-02-08T04:18:12.601  Event ID: 1137  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7590TSN  Description: Unspecified changes to system configuration might have caused the problem.Event[3019]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-02-08T04:18:12.601  Event ID: 1214  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7590TSN  Description: Removed service start type overrides.Event[3020]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-02-08T04:18:12.601  Event ID: 1208  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7590TSN  Description: Restored system to an earlier restore point.
      My ComputerSystem Spec

  3.    17 Feb 2018 #13

    Hi
    Response below in context

    1) In the left lower corner type: system > open system control panel > on the left pane click advanced system settings >


    a) under startup and recovery click settings > post an image into the thread of the startup and recovery window.
    Click image for larger version. 

Name:	Startup_Recovery.jpg 
Views:	43 
Size:	59.3 KB 
ID:	177505

    b) under performance click on settings > on performance options click on the advanced tab > under virtual memory click change > post an image of the virtual memory windows into the thread

    2) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    3) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    These were listed as problem devices:

    a) Display PCI\VEN_10DE&DEV_1B81&SUBSYS_10391019&REV_A1\4&AB74DED&1&0008 The drivers for this device are not installed.
    b) Bluetooth Device (RFCOMM Protocol TDI) BTH\MS_RFCOMM\7&31CEEE2C&0&0 This device is disabled.
    c) Bluetooth Device (Personal Area Network) BTH\MS_BTHPAN\7&31CEEE2C&0&3 This device is disabled.
    d) MEDIA HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10191039&REV_1001\5&39053A2B&0&0001 The drivers for this device are not installed.

    4) Open device manager > click view > show hidden devices > expand all rows > look for any row with a yellow triangle and black exclamation mark or any row displaying unknown device > post images into the thread

    5) Download and install: Whocrashed
    http://www.resplendence.com/whocrashed Done

    6) In device manager > expand display adapters > post an image into the thread
    There was no such listing

    7) In the left lower corner search type: dxdiag > on the bottom middle of directx diagnostic tool click on the next page button > allow several minutes for the pages to fully open > save to desktop > post a share link into the thread

    I do not know how to post a share link into the thread, see the txt file, I hope that is okay

    8) In the left lower corner search type: msinfo32 > allow several minutes for it to fully load > save as NFO > post a share link into the thread

    Same again see the Zip file

    regards

    Daniel
    Attached Thumbnails Attached Thumbnails Virtual_Memory.jpg   Ccleaner.jpg   Cleanup_1.jpg   Cleanup_2.jpg   Device_Manager_1.jpg  

    Device_Manager_2.jpg  
    Where is there a log for a Startup failure Attached Files
      My ComputerSystem Spec


  4. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Feb 2018 #14

    1) For startup and recovery system failure > un-check automatically restart
    2) For virtual memory > un-check automatically manage paging file sizes for all drives > move dot from no paging file to system manged size > check automatically manage paging file sizes for all drives
    3) For Ccleaner > uncheck:
    a) Memory dumps
    b) Windows log files

    4) Reboot

    5) Open whocrashed > above analyze click on tools > crash dump test > type: ACCEPT
    6) Click analyze > post an image into the thread
    7) Run the best version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip

    8) Share links are available at multiple sources. Files are transferred into the cloud and then share links are posted. As such files are uploaded only once to the cloud. Anytime you want to share files they are are available in the cloud. Some popular sites are: one drive, drop box, google, etc.
    Share OneDrive files and folders - Office Support

    9) The dxdiag, msinfo32, and device manager are all indicating problems with the GPU
    In dxdiag and msinfo32 they are missing and in device manager it is displaying default Microsoft display.
    10) right click on each row with a yellow triangle and black exclamation mark > left click uninstall device > on the device manger menu left click action > scan for hardware changes > post images into the thread

    11) If there are problems with these devices or if there are unknown devices > left click properties > click on the details tab > under property scroll to hardware Ids > post images into the thread
    How to easily find drivers for Unknown Devices in Windows | PCWorld
    How to Find Drivers for Unknown Devices in the Device Manager
      My ComputerSystem Spec

  5.    18 Feb 2018 #15

    Hi

    I really appreciate you help and will follow you advice but as I am working form
    4am to 7PM tomorrow I will follow up on Tuesday AM

    Regards

    Daniel
      My ComputerSystem Spec

  6.    19 Feb 2018 #16

    Hi

    Thanks for your help, in the end it was all for nothing.

    This morning I started the PC and it went to the PC did not start screen, I tried all the options,
    starting with startup repair, I did not do reset because I figured the PC/GPU was stuffed
    and Medion demand a reset to factory before they will get involved so that is what I did,
    I have all my stuff backed up twice so that is not an issue.

    The GPU is now showing and Device Manager looks normal whether or not the PC will stat normally
    in future remains to be seen.

    If you have any idea on what caused the GPU to stop showing up I would appreciate it.

    Thanks again

    regards

    Daniel
      My ComputerSystem Spec


  7. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       19 Feb 2018 #17

    1) Open device manager > click view > show hidden devices > look for any rows that may have an icon that is a yellow triangle with black exclamation mark > post an image into the thread.
    2) Post an image of display adapters into the thread
    3) Indicated whether other devices has disappeared
    4) Open whocrashed > above analyze click on tools > crash dump test > type: ACCEPT

    5) Click analyze > post an image into the thread
    6) Run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip
      My ComputerSystem Spec

  8.    22 Feb 2018 #18

    Hi

    as luck, or bad luck, would have it my PC crashed this morning, and a message the PC had crashed and they were collecting data, then you can restart came up but stayed at 0% for about an hour. There was an additional line that said Stopcode: Video_DXGKernal_Fatal_Error, which I guess points to the GPU.

    I turned my PC off then on again and it booted fine.

    There are no yellow triangles or unknown devices.
    I have posted an image of the Display Adapter and the log collector zip.

    Who crashed did not find any dump files, I followed their advice and increased the Page File to match my RAM and have changed the dump to maximum size.

    Hope this makes sense

    thanks for your help.

    Regards

    Daniel
    Attached Thumbnails Attached Thumbnails Display Adapters.jpg  
    Where is there a log for a Startup failure Attached Files
      My ComputerSystem Spec


  9. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Feb 2018 #19

    The settings need to be checked and modified to create dump files.
    Post these current images into the thread.
    They will be modified.
    Once they are modified post follow up images.

    Perform the following steps:
    1) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings >
    a) on system properties, advanced tab, under performance click settings > on performance options click the advanced tab > under virtual memory click change > on the virtual memory window using the Microsoft snipping tool to create an image and post it into the thread.
    b) under startup and recovery click settings > post an image into the thread of the startup and recovery window.

    Ccleaner did not appear in the logs.
    If the software is installed please post images of the windows tab > system and advanced sections.
    Please do not use PCpitstop during the troubleshooting process.
    Please indicate if there is any other software that has been used to clean files.


    Code:
    Event[3353]:  Log Name: System
      Source: volmgr
      Date: 2018-02-23T12:45:15.292
      Event ID: 49
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-K817MA5
      Description: 
    Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
    
    
    Event[3354]:
      Log Name: System
      Source: volmgr
      Date: 2018-02-23T12:45:51.043
      Event ID: 49
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-K817MA5
      Description: 
    Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.

    Code:
    Event[1849]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-02-21T19:30:40.455
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-K817MA5
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0xA115
    Class Code: 0x30400
    
    
    The details view of this entry contains further information.
    Last edited by zbook; 22 Feb 2018 at 23:06.
      My ComputerSystem Spec

  10.    22 Feb 2018 #20

    Hi

    thanks for the follow up.

    I have posted images of the Virtual Memory tab, the the startup and recovery tab
    and of CCceaner System and advanced window..

    Regards

    DanielClick image for larger version. 

Name:	CCCleaner.JPG 
Views:	25 
Size:	41.9 KB 
ID:	178235Click image for larger version. 

Name:	Startup_Recovery.JPG 
Views:	25 
Size:	49.3 KB 
ID:	178236Click image for larger version. 

Name:	VM.JPG 
Views:	26 
Size:	50.8 KB 
ID:	178237
      My ComputerSystem Spec


 
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