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  1.    06 Oct 2015 #71
    Join Date : Oct 2015
    Posts : 6
    windows 10

    Quote Originally Posted by BunnyJ View Post
    Hi Jennifer and welcome to the forums..
    Sorry to hear that you're having issues with 10.. and I hope this might help a bit.. but try to be patient with this answer. Some members here have found that with this issues one solution is to perform a clean instillation of the OS(10). Here is a great tutorial by Shawn(@Brink) Windows 10 - Clean Install - Windows 10 Forums

    Before you do anything make sure that you back up your personal data on something.. DVD,CD,, USB,.,, a separate partition on your lappy. And here is how to make a separate partition: How to partition a hard drive | PCWorld

    By creating a new partition for your personal data it keeps you from losing the data if you have to reinstall the OS.

    HTH
    Jeff
    Thank you Jeff.... you are a Godsend to me. I can't tell you how much I appreciate you taking the time to help me. I know how frustrating it can be to deal with those of us that are operating system/ hardware challenged. Don't even ask me how many times I've had to teach my Mom to copy and paste.

    I'm on this and will get back here and let you know how it goes.

    Thanks again,
    Jennifer
      My ComputerSystem Spec
  2.    06 Oct 2015 #72
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    Quote Originally Posted by perk322 View Post
    Thank you Jeff.... you are a Godsend to me. I can't tell you how much I appreciate you taking the time to help me. I know how frustrating it can be to deal with those of us that are operating system/ hardware challenged. Don't even ask me how many times I've had to teach my Mom to copy and paste.

    I'm on this and will get back here and let you know how it goes.

    Thanks again,
    Jennifer
    If I were you I would definitely partition the hard drive and save you data. I can't tell you how many times that's saved me.

    And what is the model number of your lappy.. that might help me or someone else who tries to help out.

    Jeff
      My ComputerSystem Spec
  3.    06 Oct 2015 #73
    Join Date : Oct 2015
    Posts : 11
    Windows 10 Home

    Remember for some time after your initial install whether clean or upgrade Win 10 will be downloading & installing updates, latest update for example is near on 600 MEG, also it will be indexing your files (something I always turn off regardless of drive type) several PC's I've installed 10 on have been laggy to start with, you will have no prefetch files if you are using a standard hard drive something that will slow a boot down until Windows establishes it's prefetch & superfetch.
      My ComputerSystem Spec
  4.    08 Oct 2015 #74
    Join Date : Oct 2015
    Posts : 6
    windows 10

    Hi Jeff and Reflections...

    I'm still having extreme issues. I'm trying to make a bootable USB. It's a brand new 64gb USB.
    I downloaded the media creation tool. When I try to launch it I see this:

    "There was a problem starting Setup. Close the tool, restart your pc, then try running the tool again."

    Needless to say I've done this many times, including re-downloading the media creation tool.

    I'm so frustrated I've cried, been angrier than the Hulk, prayed.... you know the usual installing a new operating system routine.

    I looked at using Rufus, but you still need the.iso file download with guess what media creation tool.

    I just don't know what to do next....

    Jennifer
      My ComputerSystem Spec
  5.    08 Oct 2015 #75
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    Do you have a shop near you?? If so take it there and let them have the headache.
      My ComputerSystem Spec
  6.    08 Oct 2015 #76
    Join Date : Oct 2015
    Posts : 6
    windows 10

    Oh. Jeff not to worry I saved all my data to my Google drive so that's safe and sound. I will attempt to partition the drive after the Windows 10 deal works. I was terrified to muddy the waters.
      My ComputerSystem Spec
  7.    08 Oct 2015 #77
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    Quote Originally Posted by perk322 View Post
    Oh. Jeff not to worry I saved all my data to my Google drive so that's safe and sound. I will attempt to partition the drive after the Windows 10 deal works. I was terrified to muddy the waters.
    I really would go to a good shop.. it will save lots of time in the long run.
      My ComputerSystem Spec
  8.    08 Oct 2015 #78
    Join Date : Oct 2015
    Posts : 6
    windows 10

    For the love of God!!!!


    There's a guy that comes out and works on my parents computers. He works for IBM so I trust him.

    I really appreciate you trying to help me.

    Jennifer
    Last edited by perk322; 08 Oct 2015 at 15:15. Reason: Didn't say it quite right
      My ComputerSystem Spec
  9.    08 Oct 2015 #79
    Join Date : Oct 2015
    Posts : 6
    windows 10

    SORRY.... didn't mean for the love of God to come back up there. 😑
      My ComputerSystem Spec
  10.    29 Oct 2015 #80
    Join Date : Oct 2015
    Posts : 1
    windows 10

    Clean Install windows 10


    Quote Originally Posted by ShellyC View Post
    Apologies if I sound dense but can someone please explain EXACTLY how to do a clean install? I keep laptop in tip top order, regularly optimising drives and cleaning up files. I installed windows 10 directly from the windows notification once it became available so why all the problems? The laptop won't even switch off - once I select shut down although screen goes black the light stays on, even though I've been into the settings and selected it to shut down rather than sleep. After about 20 mins I end up holding down the power key until it's switched off properly.

    If clean install is quick and painless I may give it a try before reverting back to 8.1
    Download the WIndows 10 Media Creation Tool and create an ISO image.
    If you have a DVD Burner make the DVD, otherwise make a bootable flash drive with rufus or another tool.

    The easiest way to proceed is to run the setup program from within windows. After accepting the license agreement, it will check to see if your computer is windows 10 ready (even if you are already running it.) Then you will be prompted to select what to keep. Assuming that you have properly backed up your data, select "keep nothing". This will give you a "clean install". You will need to reinstall any programs you had, reconfigure email, re-install your printers or other devices and restore your data from backup to be 100% functional again. If you were slow before, you should see a great improvement in performance.

    You can also boot from the DVD or flash drive, but with the complexities of a UEFI BIOS, many people will get confused over the option they should select. (You might need to disable secure boot and/or put the machine into legacy mode with the drive containing windows 10 set as the first boot device) Note: once you have installed windows 10 on a machine, you can skip entering a product key the second time around. The activation mechanism will remember that your PC is licensed for the version of Windows 10 that you initially installed.
      My ComputerSystem Spec

 
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