Windows 10: Laptop running into bootloop due to cd-device

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  1. Posts : 7
    Windows 10 Pro, Version 1709, OS Build 16299.192; 64 bit
       31 Jan 2018 #1

    Laptop running into bootloop due to cd-device


    Hey guys!

    Some weird things have been going on lately with my laptop. Initially it started with sudden shut downs of the laptop for no reason. I later on discovered that my power supply is dying and randomly stops charging (my battery is 3 years old, so it doesn't last). I bought an alternative power supply with matching characteristics, but I noticed from time to time it would stop charging (I thought it is due to overloading of the charger, as it has such protection) and it would result in my laptop shutting itself down. Additionally, whenever I touched the touchpad, the mouse would start moving erratically, until I touch the aluminum surface of the laptop.

    Thus, I changed the power supply with an original one. However, the mouse problem still remains, although I can't feel some static electricity with my fingers anymore.

    The more major problem is that whenever I shut down my laptop and it tries to boot, the cd-drive makes a noise (which is typical and then it would continue to booting the rest of the components). However, it just stucks on this part and constantly makes this noise and it doesn't boot. If I try opening up the cd-drive, it wouldn't open. Thus, I tried opening it up manually with a pin, as it has one of those holes (just like you eject the nano sim from an IPhone, you need a pin). It would stop the noise, but the laptop would still be in the bootloop.

    The only workaround I found is to remove battery and power supply and let it sit like that for a couple of minutes. Afterwards when I boot it, it would make that cd-drive noise probably twice and then continue booting the system.

    Here is a video with the problem. That noise in the beginning that repeats twice is what you hear when the bootloop is present, except it repeats indefinitely.


    I tried to give you as much context and information as possible, but ask if something is unclear.

    P.S
    I updated my drivers, but it didn't work.

    My specifications are in my profile.
      My ComputerSystem Spec

  2.    31 Jan 2018 #2

    Can you please disconnect CD/DVD drive from laptop to find out if its causing the boot issue.


    • Remove the battery.
    • Turn over your laptop and remove the screw that secures the CD/DVD drive to the laptop.
    • Using a small, non-metallic tool, press on the rear edge of the CD/DVD drive to free the CD/DVD drive from its connector.
    • Remove the CD/DVD drive
      My ComputerSystem Spec

  3.    31 Jan 2018 #3

    Welcome to the Forums YasenS!

    Have you changed the Boot sequence at any time? As FreeBooter suggests It DOES sound like a possibly broken/defective CD drive due to the static discharge you mentioned. You also mention changing chargers, is the connection secure? By this I mean snug and not wiggly. It really shouldn't be messing with Boot much if any is the reason I asked about if you had changed the Boot sequence at any point. If so, I would suggest going into your Bios and checking that you have your boot sequence set to whatever drive you have your OS on, typically "C".
      My ComputerSystem Spec


  4. Posts : 7
    Windows 10 Pro, Version 1709, OS Build 16299.192; 64 bit
    Thread Starter
       16 Feb 2018 #4

    Sorry for the late reply!

    So, I removed the cd-drive, but that didn't fix the problem at all. I have changed boot sequences to install windows before. However, right now I can't get to boot, as the laptop is just stuck at the repetitive noise the cd drive makes. Without the cd drive it just stood with no screen on, no keyboard lights lit (basically the same, apart from the missing cd drive noise).
      My ComputerSystem Spec


  5. Posts : 17,862
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Feb 2018 #5

    The video displayed that the video is unavailable.

    Please run the beta log collector at the boot of this webpage and a post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) powercfg.exe /hibernate off
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    7) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

    8) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    9) shutdown /s
    8) report into the thread whether you were able to shutdown with the above changes.
      My ComputerSystem Spec


  6. Posts : 7
    Windows 10 Pro, Version 1709, OS Build 16299.192; 64 bit
    Thread Starter
       18 Feb 2018 #6

    Here are steps 1 to 6:

    Microsoft Windows [Version 10.0.16299.248](c) 2017 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.


    C:\WINDOWS\system32>dism/online/cleanup-image/restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15




    Error: 87


    The online/cleanup-image/restorehealth option is unknown.
    For more information, refer to the help by running DISM.exe /?.


    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15


    Image Version: 10.0.16299.248


    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.


    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.


    Stage 1: Examining basic file system structure ...
    381696 file records processed.
    File verification completed.
    12628 large file records processed.
    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    21194 reparse records processed.
    479560 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    21194 reparse records processed.


    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    48933 data files processed.
    CHKDSK is verifying Usn Journal...
    41563408 USN bytes processed.
    Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    203633439 KB total disk space.
    65779452 KB in 213412 files.
    150460 KB in 48934 indexes.
    0 KB in bad sectors.
    502703 KB in use by the system.
    65536 KB occupied by the log file.
    137200824 KB available on disk.


    4096 bytes in each allocation unit.
    50908359 total allocation units on disk.
    34300206 allocation units available on disk.


    C:\WINDOWS\system32>powercfg.exe /hibernate off


    C:\WINDOWS\system32>
    Here is also the ZIP file: Dropbox - DESKTOP-QHQ51BM-18-Feb-18_133625_03.zip

    I'll do the rest of the steps and report back.

    Thanks!

    P.S
    I have also changed the privacy settings of the video, so you should be able to see it.

    P.P.S
    I was able to shut down, but when I tried to turn it on, the same problem occured. I have estimated I should wait around 20 minutes without trying to turn it on, in order for the laptop to turn on.
      My ComputerSystem Spec


  7. Posts : 7
    Windows 10 Pro, Version 1709, OS Build 16299.192; 64 bit
    Thread Starter
       18 Feb 2018 #7

    Another problem I noticed when I click restart (not shut down). It would start restarting, the screen would go black, but then it would stay black until I turn it off manually. While this is happening the fan starts working really hard and the screen stays off.
      My ComputerSystem Spec


  • Posts : 7
    Windows 10 Pro, Version 1709, OS Build 16299.192; 64 bit
    Thread Starter
       18 Feb 2018 #8

    Another update....

    So the screen became a bit fuzzly, then turned green and then became fuzzly again. These problems seem to come out of nowhere...
      My ComputerSystem Spec


  • Posts : 17,862
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Feb 2018 #9

    Forum Rules - Windows 10 Help Forums
    See rule #4 piracy
    Code:
    1. No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.
    Adobe products.
    Last edited by zbook; 18 Feb 2018 at 16:46.
      My ComputerSystem Spec


  • Posts : 7
    Windows 10 Pro, Version 1709, OS Build 16299.192; 64 bit
    Thread Starter
       18 Feb 2018 #10

    Here is the requested file:
    https://www.dropbox.com/s/rblcdeyfnz...30%29.zip?dl=0

    Regarding the Adobe Products, I could delete them if it causes such trouble. I needed them for a project long time ago and I don't really use them. In fact, Paint would satisfy my needs as I really only crop nowadays.

    Would that be alright?

    P.S
    I opened up my laptop to check if all the connections are fixed. I also cleaned the fan (not that it was dirty, but since i had opened it...). Now the display issue seems to be gone (I tried restarting it before, but the issue remained, so it wasn't the restart). The other issues remain.
      My ComputerSystem Spec


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