Windows 10: Perplexed Solved

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  1.    27 Jan 2018 #1

    Perplexed


    Been awhile since I had to ask for advice but having some trouble here and this IS the best place for advice so.......
    While reading another thread, I thought well I'll just have a look at my Task manager. I did and was very surprised to see my CPU was going full blast, 100%. Odd, I thought because I'm doing nothing but reading the forum. So I refreshed it, same thing. That can't be right so I ran Process Explorer and came up with the same results. My CPU fan is running but the air flow is not especially hot coming out, warmish max. Looked through the processes running and saw nothing untoward and certainly nothing that would impact my CPU that much. Ran a quick SuperAntispyware scan with nothing coming up. Any clues?

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    Oh, rebooted and same thing.
      My ComputerSystem Spec

  2.    27 Jan 2018 #2

    Please open the Task Manager and from Processes tab click CPU column to organize CPU utilization by highest CPU usage and post a screenshot of the Task Manager.
      My ComputerSystem Spec

  3.    27 Jan 2018 #3

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    Everything under what you see is 0%.
      My ComputerSystem Spec

  4.    27 Jan 2018 #4

    Hold the Windows key on your keyboard and Press R. In the run dialog; type services.msc

    From the services console; locate the Windows Management Instrumentation service.

    Right click the Windows Management Instrumentation serviceand stop the service to check issue resolves. When you stop Windows Management Instrumentation servicefew dependent services will also will be stop you can restart them after restarting Windows Management Instrumentation service
      My ComputerSystem Spec

  5.    27 Jan 2018 #5

    Did that , no change. It also stopped IastorIcon and security center. As I watch Task manager my usage for task manager goes up to 100%. I was thinking that maybe this had something to do with the Factory O.C. but I've had this machine for 10 months now and never noticed this before. My rest usage is usually like <10%. Machine is not overheating and I see no degradation in speed doing mundane things, surfing, watching video etc. Or in BTD5 which is the game I played this morning.

    Here's what Task manager says with WMI turned off.
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      My ComputerSystem Spec

  6.    27 Jan 2018 #6

    Open the Command Prompt by typing cmd.exe into Start Menu, right-click on Cmd.exe, and open it as an administrator.

    Please execute following commands one at time.


    Code:
    Sfc  /Scannow
    
    
    Dism  /Online  /Cleanup-image  /RestoreHealth


    Malwarebytes' scanner
    If this program is already installed: Skip the installation and run only the scan!
    Download and install: Please download Malwarebytes' scanner to your desktop.

    • Double-click mb3-setup-consumer-3.x.x.xxxx and follow the prompts to install the program.
    • Click Finish.
    • On the Dashboard, click the 'Check for Updates' button.
    • After the update completes, click the 'Scan Now' button.
    • A Threat Scan will begin. Please allow it to progress through the scanning process.
    • When the scan is complete, if there have been detections, click Quarantines Selected button to allow the program to clean what was detected.
    • In most cases, a restart will be required.
    • Wait for the prompt to restart the computer to appear, then click on Yes.


    How to get logs: (Export log to save as txt)

    • After the restart once you are back at your desktop, open Malwarebytes once more.
    • Click on the Reports tab > Scan Report. (if you have done more than one scan in the past, select the most recent that shows the Date and time of the scan just performed. Press View Report button.
    • Click 'Export'.
    • Click 'Text file (*.txt)'
    • In the Save File dialog box which appears, click on Desktop.
    • In the File name: box type a name for your scan log.
    • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
    • Click Ok
    • Find the log on your Desktop and Attach that saved log to your next reply.


    (Copy to clipboard for pasting into forum replies or tickets)
      My ComputerSystem Spec

  7.    27 Jan 2018 #7

    System File Check , no integrity violations.
    Dism - Ran
    Malwarebytes scan - No threats or PUP'S/PUM'S

    This is a new restore for the OS btw about 3 days ago.
    No change, Task Manager now:
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    Malwarebytes
    Malwarebytes | Free Cyber Security & Anti-Malware Software

    -Log Details-
    Scan Date: 1/27/18
    Scan Time: 12:22 PM
    Log File: b24f3ad2-0386-11e8-9f20-30e37a96f7ed.json
    Administrator: Yes

    -Software Information-
    Version: 3.3.1.2183
    Components Version: 1.0.262
    Update Package Version: 1.0.3799
    License: Free

    -System Information-
    OS: Windows 10 (Build 16299.192)
    CPU: x64
    File System: NTFS
    User: MSI\india

    -Scan Summary-
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 293783
    Threats Detected: 0
    (No malicious items detected)
    Threats Quarantined: 0
    (No malicious items detected)
    Time Elapsed: 0 min, 34 sec

    -Scan Options-
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Detect
    PUM: Detect

    -Scan Details-
    Process: 0
    (No malicious items detected)

    Module: 0
    (No malicious items detected)

    Registry Key: 0
    (No malicious items detected)

    Registry Value: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Data Stream: 0
    (No malicious items detected)

    Folder: 0
    (No malicious items detected)

    File: 0
    (No malicious items detected)

    Physical Sector: 0
    (No malicious items detected)


    (end)
      My ComputerSystem Spec

  •    27 Jan 2018 #8

    Open the Command Prompt by typing cmd.exe into Start Menu, right-click on Cmd.exe, and open it as an administrator.

    Please execute following commands one at time.

    Code:
    Chkdsk  C:  /f
    Please download Malwarebytes' AdwCleaner onto your Desktop.

    • Double click on AdwCleaner_xxxx.exe to run the tool.
    • Click on Scan.
    • After done scanning, please hit Logfile. Locate the logfile in the Scan tab, double-click on it, copy the information inside of it, and paste it into your next reply.
    • You can find the logfile at C:\AdwCleaner[Sx].txt as well.




    Fix with Junkware Removal Tool

    Please download Malwarebytes' Junkware Removal Tool and save the file to your desktop.


    • Right-click on the JRT.exe or Junkware Removal Tool icon and select Run as Administrator to start the tool.
    • Follow the prompts and let this process run uninterrupted.
    • This scan can take a while, depending on your System specs.
    • Upon completion, a log (JRT.txt) will open on your desktop.



    Please include the contents of that file in your reply.

    Do not forget to re-enable your previously switched off protection software!
    Please also manually reboot your machine after this procedure.


    Please read carefully and follow these steps.

    • Download TDSSKiller and save it to your Desktop.
    • Extract its contents to your desktop.
    • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
    • If an infected file is detected, the default action will be Cure, click on Continue.
    • If a suspicious file is detected, the default action will be Skip, click on Continue.

      My ComputerSystem Spec

  •    27 Jan 2018 #9

    Did all that, no difference. Tried booting into safe mode, no difference. Just reset it 3 days ago, so my system restore options are very limited but am going to try. If no love I'm just going to do a fresh install, was really hoping not to have to do that as I just got everything back to "normal". Oh, Malwarebytes discontinued Junkware Removal Tool btw. Thanks for trying.
      My ComputerSystem Spec

  •    27 Jan 2018 #10

    If you like can try repair install of Windows 10 without without losing anything.

    I know about Junkware Removal Tool but it still does help remove old adwares.

    You are very welcome!
      My ComputerSystem Spec


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