Windows 10: Run DLL Issue

  1.    25 Jan 2018 #1

    Run DLL Issue


    Got a new printer and so loaded its drivers and deleted the old one. Now when I start my computer I get a run DLL error message saying it cannot located the deleted software. I assume it wants to load as part of the start up. Tried looking at my start menu, but can't seem to find a way to stop this error message.
      My ComputerSystem Spec


  2. Posts : 8,943
    Windows 10 Pro x64 Build 1803
       25 Jan 2018 #2

    Hi aflodin

    Saw that you had deleted old drivers, did you also delete the software. Should be listed in apps.
      My ComputerSystem Spec

  3.    26 Jan 2018 #3

    Software


    Caledon Ken said: View Post
    Hi aflodin

    Saw that you had deleted old drivers, did you also delete the software. Should be listed in apps.
    Did delete the software and by doing that thought I was deleting the driver. Do I need to take another step?
      My ComputerSystem Spec


  4. Posts : 8,943
    Windows 10 Pro x64 Build 1803
       26 Jan 2018 #4

    Having the driver won't cause the run dll error.

    When you get the message do you notice an icon along the taskbar with a blue underline?

    Have you check reliability history to see if it gives you more detail? Type reliability history into Cortana, it should be at top of list.
      My ComputerSystem Spec

  5.    27 Jan 2018 #5

    Error Message


    I have attached a screenshot of the error message. Think you should be able to read it with a magnifying piece. Did the reliability check and nothing showed up. Error message basically says it can't find the software I deleted, but I guess my question is what is making it look for the software?
    Run DLL Issue Attached Files
      My ComputerSystem Spec


  6. Posts : 8,943
    Windows 10 Pro x64 Build 1803
       27 Jan 2018 #6

    Sorry just so we are on same page, when you said you looked in start menu you meant the Startup tab within Task Manager correct?

    As well did you remove all scanner software associated with this printer. (Assuming its an AIO)
      My ComputerSystem Spec


  7. Posts : 8,943
    Windows 10 Pro x64 Build 1803
       27 Jan 2018 #7

    There is this tool, part of Sysinternals, called Autoruns.

    Very powerful, use with caution.

    https://docs.microsoft.com/en-us/sys...loads/autoruns

    You should be able to find this call and remove it.

    Before doing this I strongly recommend you you ensure restore points are enable, you create a restore point and even investigate using a tool like Macrium Reflect to image your system. Not that I'm expecting a disaster but it is better to be prepared than sorry.

    Do you have boot media? If not create some by typing "Recovery Drive" into Cortana. Should be top app. Likely need an 8GB key. Everyone needs boot media.

    Ken
      My ComputerSystem Spec


 

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