Windows 10: Computer easily freeze with colored vertical lines on screen


  1. Posts : 3
    Windows 10 Enterprise 64-bit(10.0,Build 16299)
       21 Jan 2018 #1

    Computer easily freeze with colored vertical lines on screen


    It started some days ago when I played Overwatch and my computer suddenly freeze(with the vertical lines on screen mentioned above).After this I couldn't play some games(the expectations are games requiring really low performance like The Binding of Isaac or Town of Salem) without this error happening again in minutes or seconds.
    The fan doesn't overheat when this happens.The event viewer contained some information about this error from the Kernel-Power , with the Event ID of 41(you can see some details in attachment about this).
    Attached Thumbnails Attached Thumbnails error.PNG  
      My ComputerSystem Spec


  2. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jan 2018 #2

    The text above indicated event ID 41.
    However the image displayed event id 8198.
    Kernel power was not seen.
    Please run this log collector and post a zip for troubleshooting:
    log collector v2-beta08.zip

    Please use English as the default language before running the log collector:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
      My ComputerSystem Spec


  3. Posts : 3
    Windows 10 Enterprise 64-bit(10.0,Build 16299)
    Thread Starter
       21 Jan 2018 #3
      My ComputerSystem Spec


  4. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jan 2018 #4

    The logs indicated they the computer was having BSOD.
    Windows failed fast start up.
    The RAM is mismatched.


    Perform the following steps:

    1) Turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

    2) Uninstall the AMD graphics driver using DDU (display driver uninstaller)
    3) Re-install the AMD graphics driver from the AMD website
    4) Make sure that the clean install box is checked.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.8.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    AMD Support and Radeon Software Driver Download

    5) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > under startup and recovery click settings > under system failure un-check automatically restart

    6) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 12 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    7) The BIOS: Version/Date American Megatrends Inc. F8, 4/17/2013
    Upgrade F8 > F9
    F9 4.47 MB 2013/11/04
    GA-B75-D3V (rev. 1.0) | Motherboard - GIGABYTE Global




    Code:
    1/14/2018 4:26 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
    Event Name: LiveKernelEvent
    Response: Nem érhető el
    Cab Id: 10ee4521-1e98-4f62-ba98-5583bf5b8f37
    
    Problem signature:
    P1: 141
    P2: ffff9c8722e02010
    P3: fffff8059647f818
    P4: 0
    P5: 304
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180114-1726.dmp
    \\?\C:\Windows\TEMP\WER-79326812-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER804E.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER804E.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER805E.tmp.txt
    \\?\C:\Windows\Temp\WER98C8.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_9b6ec1b558697b1cbb137f7373972ad5688fc03_00000000_cab_066a9e84
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 1f03201d-ebae-400c-842e-9be6d7a2dfba
    Report Status: 268435456
    Hashed bucket:1/13/2018 1:49 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
    Event Name: LiveKernelEvent
    Response: Nem érhető el
    Cab Id: 1711b9ba-f2b9-41ef-ab24-c49db0547aa0
    
    Problem signature:
    P1: 141
    P2: ffffe0809f3334a0
    P3: fffff805d590f818
    P4: 0
    P5: 2ae8
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180113-1449.dmp
    \\?\C:\Windows\TEMP\WER-33653515-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER956A.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER957A.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER958B.tmp.txt
    \\?\C:\Windows\Temp\WERACFB.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_4db16ae84df843c6390ab1dc075279513628_00000000_cab_1d3db130
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 49df4591-8e91-4b3a-b086-e5ee26008b05
    Report Status: 268435456
    Hashed bucket:
    1/14/2018 12:47 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
    Event Name: LiveKernelEvent
    Response: Nem érhető el
    Cab Id: 21e51d90-d95c-4a27-ad19-54b055812c28
    
    Problem signature:
    P1: 141
    P2: ffff9c871bb04010
    P3: fffff8059647f818
    P4: 0
    P5: 1a40
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180114-1347.dmp
    \\?\C:\Windows\TEMP\WER-66193312-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181B.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER183B.tmp.txt
    \\?\C:\Windows\Temp\WER319F.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_e1a9a8fd8d324cfcf562baef56e2b6f01138c94_00000000_cab_26563567
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 1be67dbf-77a7-460b-b374-09a9fb28f890
    Report Status: 268435456
    Hashed bucket:
    1/13/2018 6:20 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
    Event Name: LiveKernelEvent
    Response: Nem érhető el
    Cab Id: 24fca51f-7134-43be-8a19-01b3092348a0
    
    Problem signature:
    P1: 141
    P2: ffffe080ada9a4a0
    P3: fffff805d590f818
    P4: 0
    P5: 4c0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180113-1920.dmp
    \\?\C:\Windows\TEMP\WER-49920984-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC7DE.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC7DE.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC7FE.tmp.txt
    \\?\C:\Windows\Temp\WER12E2.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_b01f91a0f02e72854be72ef0cd8792e893284ec_00000000_cab_227e163d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e349a3a3-6354-4c2d-a8c9-1b48191f659b
    Report Status: 268435456
    Hashed bucket:
    1/13/2018 3:16 PM    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
    Event Name: LiveKernelEvent
    Response: Nem érhető el
    Cab Id: bee27ec9-a253-4914-9a20-3af7ae3de575
    
    Problem signature:
    P1: 141
    P2: ffffe080a6bc24a0
    P3: fffff805d590f818
    P4: 0
    P5: bf4
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180113-1616.dmp
    \\?\C:\Windows\TEMP\WER-38875734-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E6C.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E7B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E9C.tmp.txt
    \\?\C:\Windows\Temp\WER62FC.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_4e356ff894d759d1818e2ac11bdcc9bcf24cb91_00000000_cab_07f96656
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5c8f43d1-6b62-4c02-8578-c03bf40ce022
    Report Status: 268435456
    Hashed bucket:
    Code:
    Name    AMD Radeon HD 7900 SeriesPNP Device ID    PCI\VEN_1002&DEV_679A&SUBSYS_04281043&REV_00\4&2E9A8D61&0&0008
    Adapter Type    AMD Radeon Graphics Processor (0x679A), Advanced Micro Devices, Inc. compatible
    Adapter Description    AMD Radeon HD 7900 Series
    Adapter RAM    (1,073,741,824) bytes
    Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll
    Driver Version    22.19.677.257
    INF File    oem25.inf (ati2mtag_R575DS section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xE0000000-0xEFFFFFFF
    Memory Address    0xF7E00000-0xF7E3FFFF
    I/O Port    0x0000E000-0x0000E0FF
    IRQ Channel    IRQ 4294967294
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmpag.sys (22.19.677.257, 536.91 KB (549,792 bytes), 10/13/2017 10:23 AM)
    Last edited by zbook; 21 Jan 2018 at 07:47.
      My ComputerSystem Spec


  5. Posts : 3
    Windows 10 Enterprise 64-bit(10.0,Build 16299)
    Thread Starter
       4 Weeks Ago #5

    Click image for larger version. 

Name:	DSC_0140.jpg 
Views:	2 
Size:	335.4 KB 
ID:	174142
      My ComputerSystem Spec


 

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