Laptop slowed down in general despite factory reset

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  1.    20 Jan 2018 #1

    Laptop slowed down in general despite factory reset


    Happy to be on this forum! I used to have an account associated with windows vista a long time ago, so I know these forums can be a great help!

    I am running into issues with my small laptop (HP 14inch Stream) and would highly appreciate your help and advice!

    It has slowed down significantly, applications take a while to open and browsers a while to load.
    So far I have only tried resetting it to factory settings which did not work.

    Any help would be appreciated!

    Thanks in advance
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 35,253
    64-bit Windows 10 Pro build 18317
       20 Jan 2018 #2

    Hello Dragongirl, and welcome to Ten Forums. :)

    For now, you might see if any of the options in the tutorial below may be able to help the performance of your laptop.

    Optimize Performance of Windows 10 Performance Maintenance Tutorials
      My ComputersSystem Spec

  3.    20 Jan 2018 #3

    Hi Brink!! Thanks for your response!

    I remember you! :) you saved me (i.e. my laptop) a lot back in the vista forums!!!

    Will check out the tutorial and let you know what happens!
      My ComputerSystem Spec

  4.    20 Jan 2018 #4

    I fail to understand why HP sold these Stream laptops, as most of them only came with a 32GB "drive", which with Win10, is so small that you can't even do Cumulative Updates, let alone the six-month Version Upgrades.

    I'm not surprised the Reset did not work, as it probably needs more available "disk space" than your Stream currently has.

    If you want to reset it to factory setup, you could use HP Recovery Media --but you have to BUY that from HP, and it completely reformats the "drive", recreating everything from scratch -- deleting everything you currently have, in the process.

    If you're interested, then report back on that, and I'll provide contact info for HP Customer Support -- which is closed on weekends.
      My ComputerSystem Spec

  5.    20 Jan 2018 #5

    Hi Mark!

    Thanks very much for your response. I have already backed up everything so I am not too worried about deleting anything. Also, it is currently ''empty'' due to reset attempts.

    Trying to avoid spending money at the moment! Will try other solutions at first. If all else fails, depending on how much it costs to purchase HP Recovery Media, it might be cheaper to invest in a device with bigger disk space...
    I think I have old HP Recovery Media CDs which I purchased with a different HP laptop - long stopped using as it also 'died on me'.
    I am unsure if these CDs will work on a different model of HP laptop. The stream doesn't have CD capacities anyway.

    Maybe I need to stop purchasing HP products!
      My ComputerSystem Spec

  6.    20 Jan 2018 #6

    I just received an error message that the PC has run into an issue and needs to restart:


    Then proceeded to finish updating and restarted.
      My ComputerSystem Spec

  7.    20 Jan 2018 #7

    Just a quick update on what I have attempted to do so far based off the Tutorial:

    1) Tried to use Windows Defender Offline Scan but received error messages when attempting to access via Command Prompt and Powershell so went for the option of Malwarebytes Anti-Malware Free which worked fine, found a threat, quarantined and deleted it.

    2) Installing updates but run into several issues when attempting to update:
    ''There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:

    Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - January 2018 (KB890830) - Error 0x80010108

    2017-10 Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB4041689) - Error 0x80010108

    2017-10 Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB4049179) - Error 0x80010108

    Feature update to Windows 10, version 1709 - Error 0x80010108

    Synaptics - Mouse - 12/20/2016 12:00:00 AM - - Error 0x80010108

    Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB4051613) - Error 0x80010108

    Update for Windows 10 Version 1511 for x64-based Systems (KB4033631) - Error 0x80010108

    Update for Windows 10 Version 1511 for x64-based Systems (KB4033631) - Error 0x80010108

    Windows 10 Creators Update Privacy Settings for x64-based Systems (KB4013214) - Error 0x80010108

    Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - January 2018 (KB890830) - Error 0x80010108

      My ComputerSystem Spec

  8. Posts : 22,640
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jan 2018 #8

    Run this log collector and post a zip into the thread for troubleshooting:
    log collector

    The DRIVER_IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x000000D1. This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

    From the posts above the computer has failed upgrades since Windows 1511 (Windows 1607, 1703, and 1709).
    For failed upgrades Windows generates Panther files which are typically hidden.

    Download and install Everything search: voidtools
    It will index everything on the internal and external drives and make search more efficient.

    Look for these folders and files. Use one drive or drop box to post share links into the thread for any files within the past 30 days.
    The files have many error codes that can be decoded.
    Often the error messages are ambiguous and this process may take a lot of time to figure out what blocked the upgrade.
    However sometimes the problems are evident in the early scans.

    Look for all of these files and post the files that were available:

    PANTHER logs
    Event logs (*.evtx)
      My ComputerSystem Spec

  9.    21 Jan 2018 #9

    Hi Zbook!

    Thanks very much for your response.

    So I have downloaded the zip file but unsure what select on the folder - all option open up in notes except for one called compression which comes up as an Error:

    Windows Script Host
    Line 5
    Char 1
    Subscript out of range
    Microsoft VBScript Runtime Error

    Will dowload the voidtools link but unsure which option to select: (my laptop is a 64 based PC)
    Download installer
    Download installer 64-bit
    Download Portable zip
    Download Portable zip 64-bit

      My ComputerSystem Spec

  10. Posts : 22,640
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jan 2018 #10

    For the log collector there are 3 options.

    First open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /scanhealth
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Then run this version of the log collector:
    log collector

    7) If the above fails then use this link and run the DM log collector:
    BSOD - Posting Instructions - Windows 10 Forums

    8) If both of the above fail then use a camera or smart phone camera to take pictures and post images into the thread.

    9) And if both of the above fail open administrative command promp and copy and paste:
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform
      My ComputerSystem Spec

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