Windows Problem Reporting completely crashing PC

Page 1 of 3 123 LastLast

  1. Posts : 17
    Windows 10
       #1

    Windows Problem Reporting completely crashing PC


    If I leave my PC for a while, whenever I come back to it the entire system is completely crashed. Mouse frozen, programs unresponsive. Occasionally it (barely) functions long enough for me to access task manager and I see many instances of 'Windows Problem Reporting' and my CPU is maxed out at 100%.

    Please help.

    Windows Problem Reporting completely crashing PC-img-2486.jpg
      My Computer


  2. Posts : 34,947
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, suggest you try
    a. Safe Mode - check that's ok
    b. A clean boot - check that's ok.

    Have a look at your event log and see what's being reported.. or perhaps your Reliability History (search for Reli) will show that- look for the red x's.

    How long has this been happening?
    Some idea of your PC's recent history would help. E.g. Have you installed some new programs.. received an update.. (look at your Update History).

    What changes have you made to your system since it was working?
    What is your Windows build (Windows key + R, winver)?

    Basic checks:
    From an admin command prompt run
    sfc c: /scan
    and report the result
    Run
    SFC /SCANNOW
    and report the result
      My Computers


  3. Posts : 17
    Windows 10
    Thread Starter
       #3

    dalchina said:
    Hi, suggest you try
    a. Safe Mode - check that's ok
    b. A clean boot - check that's ok.

    Have a look at your event log and see what's being reported.. or perhaps your Reliability History (search for Reli) will show that- look for the red x's.

    How long has this been happening?
    Some idea of your PC's recent history would help. E.g. Have you installed some new programs.. received an update.. (look at your Update History).

    What changes have you made to your system since it was working?
    What is your Windows build (Windows key + R, winver)?

    Basic checks:
    From an admin command prompt run
    sfc c: /scan
    and report the result
    Run
    SFC /SCANNOW
    and report the result
    Thanks for your help!

    SFC /SCANNOW did not report any problems.
    It seems to have begun around the time I installed the Fall Creators Update.
    Nothing logged in event log.

    Reliability log has several critical events:
    dipawaymode.exe stopped working
    aaHMSvc.exe stopped working
    Cubase stopped working

    On all the times when a critical event took place, a windows update also took place. Always a 'definition update for windows defender' but often other updates as well.
      My Computer


  4. Posts : 34,947
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Sorry, I made a mistake- meant to be
    chkdsk c: /scan

    Please also try Safe Mode and a clean boot, noting Reliability History appears to be reporting installed programs.
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Performance Maintenance Tutorials
    - part 1 for clean boot.

    Please research Dipawaymode.exe - some ASUS utility. Quite a few problem reports on a quick search.

    aaHMSvc.exe is also ASUS related.

    Do you need these ASUS utilities? Is there an update?
      My Computers


  5. Posts : 17
    Windows 10
    Thread Starter
       #5

    dalchina said:
    Sorry, I made a mistake- meant to be
    chkdsk c: /scan

    Please also try Safe Mode and a clean boot, noting Reliability History appears to be reporting installed programs.
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Performance Maintenance Tutorials
    - part 1 for clean boot.

    Please research Dipawaymode.exe - some ASUS utility. Quite a few problem reports on a quick search.

    aaHMSvc.exe is also ASUS related.

    Do you need these ASUS utilities? Is there an update?
    chkdsk c: /scan returned no errors.

    The Asus utilities automate my fans and that's it. However, the problem has occurred without these utilities crashing so that would suggest the problem is unrelated, wouldn't it?

    I find it very difficult to troubleshoot the issue (I.e clean boot) because I can't figure out how to cause it. Sometimes I return to my PC after leaving it for a while and everything is fine. Other times and it's completely crashed.
      My Computer


  6. Posts : 34,947
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    Bottom line- if Windows is sound (think Safe Mode, clean boot) it's an installed application causing this. Otherwise, it's a hardware problem. If you've no specific report to go on, you're left with a process of elimination.

    It seems to have begun around the time I installed the Fall Creators Update.
    Note: some people who upgrade to the FCU find they need to downgrade their graphics driver. I'm just giving this as an example- I've not heard of someone reporting what you first described.

    Others need to update their BIOS.

    And it could be you have a program which needs updating for compatibility.

    Try the Program Compatibility Troubleshooter (bottom left)

    Windows Problem Reporting completely crashing PC-1.jpg
      My Computers


  7. Posts : 17
    Windows 10
    Thread Starter
       #7

    I couldn’t locate the issue after doing a clean boot. But I did uninstall a ton of software... the problem still persists. These are some of the errors I’m getting in event logs:

    Package Microsoft.Windows.Photos_2017.39101.16720.0_x64__8wekyb3d8bbwe+App was terminated because it took too long to suspend.

    A timeout was reached (30000 milliseconds) while waiting for the Client License Service (ClipSVC) service to connect.

    Unable to start a DCOM Server: Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy!CortanaUI.AppXjytc7c0yvwb8n3cw0r 82k4364sd1s7bv.mca as Unavailable/Unavailable. The error:
    "31"
    Happened while starting this command:
    "C:\WINDOWS\system32\backgroundTaskHost.exe" -ServerName:CortanaUI.AppXy7vb4pc2dr3kc93kfc509b1d0arkfb2x.mca
      My Computer


  8. Posts : 34,947
    Win 10 Pro (1903) (2nd PC is 21H2)
       #8

    I couldn’t locate the issue after doing a clean boot.
    - does that mean you weren't experiencing any problems, or that you still had the same problem?

    Those reports seem to be all universal app related apart from the 2nd.

    While you could try re-registering all universal apps
    Reinstall and Re-register Apps in Windows 10 Performance Maintenance Tutorials
    I'm very much tempted to suggest you 'cut to the chase' and do an in-place upgrade repair install which keeps all programs and data and most settings. This could save a lot of time if it helps.You've said your build is the FCU (1709) so:
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
    (You will need a 1709 iso - there's a download link in the tutorial).

    This may or may not help: that repairs Windows and some registry keys. If the problem is an installed program, it won't help, in which case the key will be to identify what's giving rise to so many such reports.

    If necessary, to gain control, you can try disabling error reporting:
    Download Winaero's free tweaker:
    Windows Problem Reporting completely crashing PC-1.jpg

    (Otherwise it's a registry hack).
    How to Disable Error Reporting in Windows 10
      My Computers


  9. Posts : 34,947
    Win 10 Pro (1903) (2nd PC is 21H2)
       #9
      My Computers


  10. Posts : 17
    Windows 10
    Thread Starter
       #10

    Thanks! I've removed AI Suite altogether now. The problem still occurs.

    I reinstalled all my windows apps using powershell and got a ton of errors. All relating to AppxManifest. E.g:

    Add-AppxPackage : Cannot find path 'C:\AppXManifest.xml' because it does not exist.At line:1 char:38+ ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (C:\AppXManifest.xml:String) [Add-AppxPackage], ItemNotFoundException + FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    and

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not be installed because a higher
    version of this package is already installed.
    Windows cannot install package Microsoft.Services.Store.Engagement_10.0.1610.0_x86__8wekyb3d8bbwe because it has
    version 10.0.1610.0. A higher version 10.0.17112.0 of this package is already installed.
    NOTE: For additional information, look for [ActivityId] 7f490b42-9202-000b-5c2c-497f0292d301 in the Event Log or use
    the command line Get-AppxLog -ActivityID 7f490b42-9202-000b-5c2c-497f0292d301
    At line:1 char:38
    + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : NotSpecified: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], Exception
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:50.
Find Us




Windows 10 Forums