Windows 10: Windows Problem Reporting completely crashing PC

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  1.    3 Weeks Ago #21

    What sort of crash? A freeze? Lots of WER's? Please advise what you are now experiencing.

    Freezes don't produce event logs. If you're saying there is no report corresponding to whatever occurred, and there is no crash after a clean boot, then I suggest you proceed with a process of elimination.

    That's assuming whatever problem it is you are now experiencing is related to an installed program.
      My ComputerSystem Spec

  2.    3 Weeks Ago #22

    You will have to take the long road and do a clean boot and use your computer in clean boot state for few days to see issue resolves if it does then you will need to enable only few of the startup programs and services and use your computer like this for few days. Keep a note of the startup programs and services you have enabled and when the issue comes back you will know one of the startup programs or services causing the issue.


    Can you also scan for malware infection.


    Malwarebytes' scanner
    If this program is already installed: Skip the installation and run only the scan!
    Download and install: Please download Malwarebytes' scanner to your desktop.

    • Double-click mb3-setup-consumer-3.x.x.xxxx and follow the prompts to install the program.
    • Click Finish.
    • On the Dashboard, click the 'Check for Updates' button.
    • After the update completes, click the 'Scan Now' button.
    • A Threat Scan will begin. Please allow it to progress through the scanning process.
    • When the scan is complete, if there have been detections, click Quarantines Selected button to allow the program to clean what was detected.
    • In most cases, a restart will be required.
    • Wait for the prompt to restart the computer to appear, then click on Yes.


    How to get logs: (Export log to save as txt)

    • After the restart once you are back at your desktop, open Malwarebytes once more.
    • Click on the Reports tab > Scan Report. (if you have done more than one scan in the past, select the most recent that shows the Date and time of the scan just performed. Press View Report button.
    • Click 'Export'.
    • Click 'Text file (*.txt)'
    • In the Save File dialog box which appears, click on Desktop.
    • In the File name: box type a name for your scan log.
    • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
    • Click Ok
    • Find the log on your Desktop and Attach that saved log to your next reply.


    (Copy to clipboard for pasting into forum replies or tickets)
      My ComputerSystem Spec

  3.    3 Weeks Ago #23

    FreeBooter said: View Post
    You will have to take the long road and do a clean boot and use your computer in clean boot state for few days to see issue resolves if it does then you will need to enable only few of the startup programs and services and use your computer like this for few days. Keep a note of the startup programs and services you have enabled and when the issue comes back you will know one of the startup programs or services causing the issue.


    Can you also scan for malware infection.


    Malwarebytes' scanner
    If this program is already installed: Skip the installation and run only the scan!
    Download and install: Please download Malwarebytes' scanner to your desktop.

    • Double-click mb3-setup-consumer-3.x.x.xxxx and follow the prompts to install the program.
    • Click Finish.
    • On the Dashboard, click the 'Check for Updates' button.
    • After the update completes, click the 'Scan Now' button.
    • A Threat Scan will begin. Please allow it to progress through the scanning process.
    • When the scan is complete, if there have been detections, click Quarantines Selected button to allow the program to clean what was detected.
    • In most cases, a restart will be required.
    • Wait for the prompt to restart the computer to appear, then click on Yes.


    How to get logs: (Export log to save as txt)

    • After the restart once you are back at your desktop, open Malwarebytes once more.
    • Click on the Reports tab > Scan Report. (if you have done more than one scan in the past, select the most recent that shows the Date and time of the scan just performed. Press View Report button.
    • Click 'Export'.
    • Click 'Text file (*.txt)'
    • In the Save File dialog box which appears, click on Desktop.
    • In the File name: box type a name for your scan log.
    • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
    • Click Ok
    • Find the log on your Desktop and Attach that saved log to your next reply.


    (Copy to clipboard for pasting into forum replies or tickets)
    Thanks! I did a Malwarebytes scan and no threats were detected. I'll take your advice and do the clean boot! I'll update the thread if I find anything.

    Thank you
      My ComputerSystem Spec

  4.    3 Weeks Ago #24

    You are very welcome and good luck!
      My ComputerSystem Spec

  5.    3 Weeks Ago #25

    FreeBooter said: View Post
    You are very welcome and good luck!
    Hi! So I have finally figured it out! I've had no problems whatsoever since disabling 'Malwarebytes Service'.

    However, since disabling nearly all my services, I'm unsure as to which ones I should reenable. My PC works fine so I'm not sure what all these extra services do. I've attached screenshots of all my services below. I'd be super grateful if you wouldn't mind having a look over them to see if there are any I should definitely reenable. Thank you!

    Click image for larger version. 

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      My ComputerSystem Spec

  6.    3 Weeks Ago #26

    Service processes are those system or application processes that do run as services.

    These include system services like the Task Scheduler and the Print Spooler, but they also include non-system services like SQL Server, which is a database server service.

    A service is an application or innate operating system component that provides services (capabilities) to the network, the local machine, or both.

    Its up to you which services you want to enable these services belong to applications you have installed. For example do you want TeamViewer 11 service startup at boot time does the TeamViewer works if you set this service to manual if it does then configure service startup type manual.

    I have program that will not work if the service belong to program is not already started so i set the service to automatic startup type i could also set it to manual and each time i want to run the program i can start its service manually.

    You can open the Services manager by typing services.msc into Start Menu.
      My ComputerSystem Spec


  7. Posts : 3,090
    10.4 Home 1709 x64
       3 Weeks Ago #27

    kieranvyas said: View Post
    I'm unsure as to which ones I should reenable.
    DTSAudioSvc - to be able to listen to DTS over AC3, when supported, it is very light
    Google Update Service (both) - to keep your browser updated to prevent malware
      My ComputerSystem Spec


 
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